Hancock Fabrics Inc. Phone Number



 

Description

Hancock Fabrics, Inc. is a retail merchant of fabric and related home sewing and decorating accessories with stores in 42 states as well as the website, www.hancockfabrics.com. Founded in 1957, Hancock Fabrics ranks as one of the leading fabric chains serving the home sewing market. Hancock carries a wide selection of fashion merchandise at guaranteed every day low prices. Hancock shares trade on the New York Stock Exchange under the symbol HKF.



Phone Number

PhoneHint
1-877-322-7427Review Needed Please Comment
 

Comments

 out of   based on 48 reviews.
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Date Rating Comment
6/23/2016 Hancock Fabrics Inc. - I was just treated so poorly at the Hanckock
I was just treated so poorly at the Hanckock Fabric store in Louisville KY (Hurstbourne Lane) by the store manager Johnetta! She went so far as to out right refuse to serve me and when I went to the front counter and stated my disbelief and disappointment... She marched up and let me know she didn't refuse to serve me, that she just told me to go ask someone else at the front... Never mind I asked her for help twice and the second time told her what I was asking about was literally right in front of us... She still told me to go get help at the front. When she was explaining in front of the other customers that she did not refuse to help me she said she didn't answer my question because she was a store manager and she had other things to get completed! Well Hancock Fabrics if this truly is how you train your managers ten shame on you... But more likely shame on Joanetta (Johnetta?) for your service... I spent a decent amount if money even with the going out if business sale, but regardless... Every one deserves respect! I was even respectful to you although you didn't earn it, because as a human being you deserved it!

LRead More
4/25/2016 Hancock Fabrics Inc. - Ok..not possible to rate until customer service
Ok..not possible to rate until customer service replies. I purchased a heavy duty machine was not aware the pressure foot was missing and the Manuel. Waiting for reply.

dolores Read More
1/29/2016 Hancock Fabrics Inc. - Wow, I think Hancock fabric online is bordering on the worst experience
Wow, I think Hancock fabric online is bordering on the worst experience I have had yet. Ordered enough upholstery fabric for a couch and 2 large chairs - so not a small or inexpensive order. The first time they sent the wrong fabric. Took me MANY calls (they will never answer their phone, regardless of their message, so you will have to leave a voicemail and be available when they call back). I will save the rest of the story for once I get this straightened out, but I am going on month 4 with no resolution. Even a detailed letter, addressed to the customer service supervisor, with an example of the fabric I am looking for (shows it online, got some from the local store but they didn't have enough), and a promise to buy 2 more bolts has not even gotten a response. Good luck to all of those who venture there, you will need it.

mRead More
1/10/2016 Hancock Fabrics Inc. - Unhappy with Hancock Fabric in Gretna, LA
I visit Hancock Fabric in Gretna La, and was very unhappy with the store, I was visiting from out of town, and like to shop and see what we do not have in our Hancock store here in Ind, The store was dirty, and bolts of fabric were on the floor, carts was all over the place, and you had a hard time moving around in the store. Will not be going there again.
Would like to hear from someone from headquarters.



AlmaRead More
10/22/2015 Hancock Fabrics Inc. - I frequent the fabric stores---mainly JoAnn's because it is so much more consumer friendly
I live in Springfield, Mo. I am an avid seamstress so I frequent the fabric stores---mainly JoAnn's because it is so much more consumer friendly. But sometimes I do visit Hancocks to purchase an advertised item or just to browse through the fabrics for inspiration. But seldom is there any inspiration there. The store is a total MESS; it seems like nothing is where it should be, with bolts of fabric haphazardly thrown everywhere. I think it's because there is just not enough personnel there to wait on customers and put things away. I haven't found them to be unfriendly as some of the previous reviews have stated--there is never more than two clerks in the store making it difficult to be waited on.
Last weekend I was in Rogers AR and shopped at the Hancocks there.. I wish their manager would move to Springfield. I would give that store a much better review!

DeniseRead More
9/3/2015 Hancock Fabrics Inc. - We finally got a Hancock store in the Atascocita area outside of Houston
We finally got a Hancock store in the Atascocita area outside of Houston. Oh wow! This store is completely a mess. To be a new store it gives the appearance of a second-hand resale shop. It's so junky and cluttered you can't find anything. Can't get baskets down the aisles because of so much stuff piled up. Most of the time only one person cutting and doing check out. All you hear when you are in there is employees complaining how the previous employee did nothing. It's 24 miles for me to go to Joann's, but at least I can find what I need. Someone needs to clean up this store.

NancyRead More
7/31/2015 Hancock Fabrics Inc. - I live in Clarksville Tn, and we have your store
I live in Clarksville Tn, and we have your store here in town. My issue is that the store never carries supplies for current sewing interests. i am looking for chalkoard fabric, for example and I must drive all the way to Nashville to find it at Joanns. If it is necessary for me to drive all that distance anyway, I might as well do all my shopping there. Your store is dingy and unappealing, it has an abundance of upholstery and fleece fabrics but it lacks cheer and customer service. Even the quilting department lacks in critical supplies and I thought you were there for the quilters because you are NOT there for those of us who choose other types of sewing. There are no samples of current pattern trends or quilts or warm fuzzies, no classes offered, save a basic sewing class. I am trying to find a positive note to end this complaint but........ Running sales and offering discounts to Senior Citizens just doesn't count when you offer us nothing innovative.

BarbaraRead More
2/24/2015 Hancock Fabrics Inc. - WORST CUSTOMER DRIVEN EXPERIENCE EVER IN MY LIVE!
WORST CUSTOMER DRIVEN EXPERIENCE EVER IN MY LIVE! WE OWN A BABY BLANKET BUSINESS & DRIVE OVER AN HOUR AWAY (1 WAY) & THE GM HAS NEVER BEEN IN & THE EMPLOYEES WILL NEVER ASSIST ANYONE, THEY JUST TELL YOU WHERE TO LOOK AND THE FABRIC IS SCATTERED THROUGHOUT THE STORE WITHOUT SALES BIN LOCATION SIGNS! I AM DONE AND FED UP WITH THIS COMPANY. I HAVE EVEN CALLED TO SEE IF THEY COULD LOOK TO SEE IF THEY HAVE A CERTAIN FABRIC AND SAID THEY WOULD WHEN WE GOT INTO THE STORE. SO WE JUST SHOWED UP AND THEY WILL NOT HELP US AGAIN!

TOMMYRead More
12/9/2014 Hancock Fabrics Inc. - On Dec 3 I made a online order gave my card number
On Dec 3 I made a online order gave my card number shipping address and everything. I have not heard anything from anyone or got my order. I have called and left my information, but still no one return. Was looking forward to material before Christmas. Lost a sale for what I ordered material for.

AnnRead More
9/9/2014 Hancock Fabrics Inc. - I recently went to the Hancock's Fabric Store in
I recently went to the Hancock's Fabric Store in Fayetteville, Ar to look for fabric for draperies and to get suggestions for someone to make them. I got some business cards for people who could sew them for me then went to the fabric section. There were some samples hanging up from the Robert Allen Home Collection that I thought might work. I carried 3 of them to the clerk. She said I could only take them out if I paid $10.00 per sample. I paid her $30.00 plus taxes for the 3 because she told me I would get my money back if I brought the samples back. A few days later I brought the samples back. They refused to refund my money because I couldn't locate a receipt. The next day I went back and presented a copy of my cancelled check for payment to Hancocks proving my deposit on the samples. Again they refused to take the samples or refund my money. I feel I have been mislead, defrauded, and treated pretty rotten. I am researching my legal rights in theis matter and will pursue them. Never will I do business with a Hancocks Fabric store again.

Sassafras25Read More
6/21/2014 Hancock Fabrics Inc. - Hancock Fabrics, Pershall Rd, St Louis Mo - No
Hancock Fabrics, Pershall Rd, St Louis Mo - No public restroom which makes your visit short and your purchases few, if you go to that location you basically run in get what you need and leave before you need to use the restroom no looking around for additional purchases. Never, never, never have patterns stocked during sales. Lines always long.

carolRead More
5/29/2014 Hancock Fabrics Inc. - When I asked to use the restroom at Hancock Fabrics, the lady was very rude to me
On May the 24th 2014 I was in Rugged Warehouse in Bowling Green, Ky. While shopping there, I needed to use the restroom.. The empoyee at Rugged Warehouse stated that there restroom was not working and I could go next door to Hancock Fabrics... When I asked to use there restroom at Hancock Fabrics, the lady was very rude to me and told me to tell Rugged Warehouse not to send anyone else there and no I couldn't use there bathroom... Yes I do shop at Hancock Fabrics often.. It just wasn't that day.. When dealing with the public you should be just a little more kind to people !!! It wasn't what she said, it's how she said it!!! It will be awhile before I return to Hancock Fabrics or maybe not ever return !!! I pray that she doesn't talk to all the customers like that !!!

ToynniaRead More
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