Hertz Phone Number



 

Description

Hertz is the largest US car rental agency. Hertz rents cars, trucks, vans, and high end cars.

Hertz Corporate Office Headquarters HQ<

Phone Number

Phone Hint
1-800-654-3131 Direct to human.
 

Comments

 out of  based on 81 reviews.
Sort by:  NewestMost ViewedOldest
6/23/2017 Hertz - I rented a car in Carrollton TX on June 1. It was
I rented a car in Carrollton TX on June 1. It was too small for our needs. The manager said we could take it to the DFW airport and they would exchange it for a larger car. We took the car to DFW airport and they charged me $191.53 for one hour and 23 minutes it took us to get to the airport in the traffic and rain. Hertz Gold Plus manager and Tammy told me I would get credit for the $191.53 charged to my credit card. As of June 23, three weeks later, I am waiting for the credit.. I have had 3 people at the airport and 2 at Carrolton tell me they have issued me the credit. I have never had a credit take this long to show up on my credit card. I think this is how they make money. They use my money and hope I give up on trying to get my money back.

david Read More
1/11/2017 Hertz - Absolutely abysmal. Liars, incompetent. Charged
Absolutely abysmal. Liars, incompetent. Charged 1427.00 for a rental that was not mine. What else can I say.

John Read More
7/7/2016 Hertz - My car rental was supposed to be $25 a day. when I
My car rental was supposed to be $25 a day. when I went to pick it up the next day,they charged me 133. 51. They are committing fraud and it looks like they are ripping off a lot of people as well! I spoke with Bruno the manager in San Diego. He assured me that my credit card would be credited for the correct amount. However I just spoke with my credit card company and they said that nothing has been credited. I am very upset. I am still hoping...

Christina Read More
5/10/2016 Hertz - Rent using my Gold president circle card what to
Rent using my Gold president circle card what to get me nothing. We waited and waited for service people don't really care I showed him my car they kind a like a big deal didn't give a shit on my return I had to go looking for people so I can get to the airport flight for people there like make me wait and then I had a wait for shuttle the guides the shuttle driver was behind a desk president circle card to me now is this extra weight it's going to the trash. Last time I rent from Hertz better to deal on Expedia

Vince Read More
5/10/2016 Hertz - Rent using my Gold president circle card what to
Rent using my Gold president circle card what to get me nothing. We waited and waited for service people don't really care I showed him my car they kind a like a big deal didn't give a shit on my return I had to go looking for people so I can get to the airport flight for people there like make me wait and then I had a wait for shuttle the guides the shuttle driver was behind a desk president circle card to me now is this extra weight it's going to the trash. Last time I rent from Hertz better to deal on Expedia

Vince Read More
4/18/2016 Hertz - I rented with Hotwire Sales Final on credit card,
I rented with Hotwire Sales Final on credit card, 3/23. When picking up car at Cleveland Hartsfield, I was charged another $155.60 on 4/6 unbeknowns until I saw credit card. I ask this be credited back to me. I had already paid $182.08. plus was charged 20.00 for gas, when I told him I would bring it back full which I did. Please make this right.

Debra Read More
3/3/2016 Hertz - Car dirty inside and out. The agent kept taking calls and so had to wait over 45 mins
I tried to rent a hertz car today and was told they only had one car left it was a Elantra and it was dirty inside and out. The agent kept taking calls and so had to wait over 45 mins to get the contract sign this was the worse experience I have ever had with any car rental. AAA recommended Hertz I plan to let them know not to recommend Hertz going forward. The agent was Eric Hoenijnan he was very slow in processing the contract and kept me waiting while taking calls. Then when he bought the car around it was filfty. You need to check how they are representing your car rentals.

Leonard Read More
8/25/2015 Big problems at the Hertz Dallas Love Field location
Buyer Beware - Big problems at the Hertz Dallas Love Field location. To make a long story short, I walked-in to this Hertz location without a reservation for the first time in my 17 years being a Hertz member - big mistake. As such, I was told the rate for the car was $99 a day, for a Chevy Cruz? However, Elizabeth informed me since I'm a gold member I qualified for the Managers Special. The special is a 20% discount off the rate if I accepted the insurance. Are you kidding me, this location obviously is under pressure from Hertz to sell more insurance. How does the manager propose to do this? Spike the rate on the car and then offer a 20% discount if you accept the insurance. I refused to accept this and was told no problem, we can cancel and charge you the higher amount without the insurance, I politely asked to speak to the manager. What does Elizabeth do, gets a co-worker? Eventually, they charged me the going rate which was $150 off the first rate and $80 off the so-called special. I really expect more from Hertz and their employees and hope this practice is stopped, as many customers are not familiar with car rentals and could be taken advantage of.

Mark Read More
6/13/2015 Hertz - Bad companies that don't give good service have to
Bad companies that don't give good service have to charge nonsense fees to make up the money they lose due to customer loss. Instead they should give good service, lower their prices, and have good company ethics.

Shane Read More
6/13/2015 Hertz - They are expensive. I cancelled a prepaid online
They are expensive. I cancelled a prepaid online booking 3 hours past my 24 hour time frame so have to pay $50. For what when my reservation was two months away. And my credit card was not pre paid yet. It was stil pending so not prepaid. So they made $50 for canceling a two month advance reservation. That is price gouging and bad business ethics. I will never rent from them again and am telling all my friends not to unless they want to pay higher then other car rental companies. And I thought triple a was saving me money booking through them. Not so, look at pricing on your own cause thy did me no favor. That is an outrageous fee for the company doing absolutely nothing . I'm thinking of canceling my membership with Triple A and just going with allstate cause I can't believe they work together.

Shane Read More
5/26/2015 My Insurance company has Hertz as a preferred
My Insurance company has Hertz as a preferred rental, why in gods name I do not know! I have always had much better service from enterprise!
1st up they charged me 50.00 deposit telling me it will just be held, until I bring car back then used to refill gas. That did not happen at all. That evening I checked my bank it was already deducted, now I had also told them I preferred an American car that didn't happen either, but no complaints with Nissan, except is was so low to ground hurt me getting in and out. When I returned car only using 1/2 tank of gas they once again charged me 43. to refill it so I was ripped off there, I said what about my 50.00 deposit, why not take it out of that, oh no mam that isn't how its done. So your 50.00 will be refunded right away to your account, now 4 days later is not right away to me. So when I called office to inquire the girl was snippy and acted like she didn't have time for me, and hung up on me in mid sentence. I was not being rude or cursing, I call this terrible customer service and I will keep telling everyone, and will definitely call my insurance company with a complaint also, so end of story I will never use Hertz again!!

Robin Read More
4/13/2015 Rented a car from Hertz in Tampa. they hit my
Rented a car from Hertz in Tampa. they hit my card for $900.19. $600.00 more than the contract and know I have to hire a Lawyer just to get my money back. WILL NVER DO BUISNESS WITH THE HERTZS COMPANY AGAIN!!!!!

Marsha Read More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):

Date Rating Comment