Hotwire Phone Number



 

Description

Customer Service Contact Information For Hotwire

Phone Number

PhoneHint
1-866-468-9473Press # at each prompt, ignoring messages.
 

Comments

 out of   based on 40 reviews.
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Date Rating Comment
5/14/2016 Hotwire - I had a big problem with hot wire on my car
I had a big problem with hot wire on my car reservation .I tried to solve the problem and had no luck. I cancelled the reservation and my planned road trip was messed up. Yesterday I posted a comment on this page and Hot Wire did not post it. It looks like they did not want add one more negative comment on this company. The customer service is very bad. They will assure you very good service to get your business. Once Hot Wire rent a car gets your business, they do not help you to solve the problem with the reservation and you can not even get an agent to talk. Very bad customer service and very bad to to do business with..

kuruvillaRead More
5/13/2016 Hotwire - I booked a rental car, Dollar Rental Car, through
I booked a rental car, Dollar Rental Car, through Hot Wire. I was supposed to pick up the car from Milwaukee International Air port on 5/14/2016. The booking agent, Arjey Nieva, confirmed for me that I could leave my car at the rental place and take the rented card. I was also confirmed that my wife was authorized to drive the rented car with out additional charge. Today I called the Dollar Rent A car to reconfirm the booking and was told that they do not have any place to hold my car and I have to pay $13.00 every day for my wife to drive that car. I called the Hot Wire and could not get any help. Wanted to cancel the reservation, could not get any help. Finally went through the new reservation department to cancel the booking . I was directed to the post reservation department to discuss this problem. I am very much disappointed and frustrated. Now I could not find a car for my trip which stars tomorrow. i have to use my own car. The reservation agent is not trained well. They furnish incorrect and wrong information to get your business. They are not bothered about any inconvenience that cause to the customer. Very poor customer service. Be careful when any one do business with this company .

kuruvillaRead More
5/13/2016 Hotwire - On April 28,2016 I reserved a car to be picked up
On April 28,2016 I reserved a car to be picked up from Milwaukee International Airport on May 13,2016, The booking agent Ms. Arjey Nieva confirmed for me that I could leave my car at the Dollar Rent A Car lot at the airport and take their car. I was also confirmed thjat my wife could drive the rental car with any additional charge. Today I called the Dollar Rent A car to recomfirm the reservation and was informed that they do not have any place to hold my car and I have to pay $13.00 per day for my wife to drive the rental car. I called the Hotwire and could not get any help. I cancelled the reservation. then I was transferred to a post reservation department for follow up. I talked with Ms. Ann and expressed my frustration and disappointment. The reservation agents are not trained. They would assure any thing to get the business . The information they furnish to the customer is nor accurate and correct. Now I have no rental car. Have to take my own.Very poor service.



kuruvillaRead More
10/8/2015 Vacation gone wrong. I booked on Hotwire
Vacation gone wrong. I booked on Hotwire specifically asking for Seaside or Ocean front at Virginia Beach. When I went to pay because I was using a different credit card then the one on file I had to call customer service to book. The agent informed me that this was a great room and rate. I informed him that I wanted a suite style hotel and mentioned Embassy Suites or Residence Inn. And I would be traveling with my family. After booking I was told I received the Holiday Inn. Upon arrival we found out that the hotel was 30 minutes from the beach and was on the Norfolk line.

I called for a change of location and was told to live it out and upon return file for a refund. I called over 15 times being put on hold for over an hour on two occasions and finally received a call stating no refund and no further information. I was bamboozled and will never use Hotwire again.

KendallRead More
8/21/2015 I used Hotwire to book a car and the price was raised
I used Hotwire to book a car and was giving a price and when pick a car up it was a different price. when I called back to tell them, I was put on hold and told to put the car back. When I called back the way to keep the car another day I had to pay more money.

Deborah BrownRead More
8/3/2015 Hotwire - somebody got to stop this company from scamming
somebody got to stop this company from scamming people out of their money do not deal with them save your money and sanity,

samRead More
6/15/2015 Hotwire is a scam. No chance at ever talking to
Hotwire is a scam. No chance at ever talking to anyone if there is a problem.

tRead More
6/2/2015 Hotwire - Booked a rental car and got a weird confirmation #
Booked a rental car and got a weird confirmation # and a low rate to be happy with. Checked Enterprise to make sure it was there, to my surprise it was NOT. I was cancelling it anyway, but glad I called if I was to keep it, it would have made me crazy mad to find out it never was there to begin with!!!
I will never do business with this company again, do not trust.

PatriciaRead More
6/2/2015 Hotwire - Booked a rental car have a weird confirmation #
Booked a rental car have a weird confirmation # and checked with the rental car company to confirm if I did indeed have a reservation and to my surprise I did NOT! So If Enterprise did not have a reservation for me then it did NOT exist! Will never do business with Hotwire again, wow!

Patricia Read More
6/4/2014 Hotwire advertised a hotel in Rome as four star
Hotwire advertised a hotel in Rome as four star with a normal room rate of $633 per night. Foolishly, I booked the hotel and then found out the hotel had rates similar to the supposedly reduced price I paid with Hotwire. The hotel is not really a four star and there are lots of complaints about the cleanliness of the carpets and the standing water in the showers. The rooms are not $633 per night. I have booked with Hotwire before and was happy. I am not happy now and afraid my Rome trip will not be as happy as I had planned it to be.

MarjorieRead More
4/30/2014 Hotwire is something I don't understand at all.
Hotwire is something I don't understand at all. Their phone numbers are sophisticated that they will not reveal anything good for their service. They kept you on hold for so long that you want to give up Don't ever trust HOTWIRE! They are scam.

MarianoRead More
4/29/2014 Have a problem with Hotwire and I need help
I have a problem and was wondering if anyone has any idea how to solve it. I went through Hotwire and rented a car from Alamo. When I went to SF to pick it up I discover I picked the wrong month. I went ahead and rented from Alamo and they told me to call Hotwire when I returned home. I understand there is not cancellation but it was ah honest mistake that is costing me over $300. Anyone else experience or have a clue if there is a way to get a refund? I have paid about $800 for 4 days. I am getting a run around and lip service that isn't helpful. You can't tell me that this hasn't happened to someone else and they didn't get a refund.

I have called Hotwire several times and Alamo and no help either place. Sorry to be human.

Mary WilsonRead More
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