Inphonex Phone Number



 

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Customer Service Contact Information For Inphonex

Phone Number

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1-866-349-7338Press 0
 

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3/31/2015 Inphonex - I would like to provide an example of my dealing
I would like to provide an example of my dealing with this company and the response received to an inquiry when the company was notified that I can not make a phone call via their service. Its customer service is non-existent and the customers are required to do the testing :)

From: InPhonex Customer Care
To: [email protected]
Sent: Tuesday, March 31, 2015 5:24 PM
Subject: Re: [#YXC-47824-374] Outbound Only

Dear Ali,

The only way for us to investigate any outbound call issue is having the information as requested. In this case, kindly check our previous message and reply back, very specifically, the results from a couple of new test calls containing the following 5 pieces of information that we need in order to investigate it.

Please note that the requested information is required for any reported issue so it can be escalated to our NOC department. The calls must be recent calls made within the last 24 hours.

If you have any other questions, please search our support knowledge base at http://www.inphonex.com/articles/ or call us at (866) 3497338. We are available Monday through Friday from 9 AM until 5 PM Eastern Standard Time.

Please be sure to include your Ticket # (YXC-47824-374) if you contact us again about this issue.

Thank you for your business.

Sincerely,

InPhonex Customer Care Team
www.inphonex.com





On Tue, 31 Mar 2015 16:05:34 -0400, "Ali B. Cetiner" wrote:
> Hi Philip,
> Thanks for your super fast response. I will make it easier for both of us. None of the international calls made in the last lets say 3 weeks (although it is longer than that) to phone number 011 90 216 xxx-xxxx were completed. You can see the calls made from my history and proceed from there.The device to make the call has always been the same as before which is a phone. Exactly I hear a busy signal as soon as the other party answers and calls never get completed.
> I will not be pasting anything that is already in the history of my account. Hope this helps.
> Please let me know if this sis something that you can fix or if not please feel free to forward to escalate this and forward to your supervisor (if applicable) who can.
> Thanks again for your help!

AliRead More
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