Ivory White Phone Number



 

Description

Ivory White is the smile solution that provides you with whiter teeth in days.

Ivory White Corporate Office Headquarters HQ<



Phone Number

Phone Hint
1-800-964-4593 Review and Hint Needed
 

Comments

 out of  based on 22 reviews.
Sort by:  NewestMost ViewedOldest
1/29/2013 Ivory White - I CAN NOT BELIEVE THIS PLACE IS STILL UP AND
I CAN NOT BELIEVE THIS PLACE IS STILL UP AND RUNNING. I AM A LAWYER AND JUST STARTED FOURTEEN COUNTS OF MISREPRESENTATION OF A PRODUCT FOR THE STATE OF COLORADO. DON'T WORRY THIS PLACE WILL BE SHUT DOWN SOON.

JIMMY K Read More
1/16/2013 Ivory White - I have been extremely disappointed in the customer
I have been extremely disappointed in the customer service practices experience as a result of requesting cancellation of shipping and product cost less than 15 hours from purchase. January 16, 2013 between 2:00a and 4:00a I was viewing an advertisement that led to selecting 2 companies for purchasing items. The incentive was a free prize. I selected Ivory White as 1 opportunity because the price was $1.00. I noticed the price increased to $1.03 when clicking Ivory White's icon. After providing my credit/debit card information I was prompted to sign a terms of agreement. Once the payment was made I was given notice that this was a trial offer and the product was to get returned if not satisfied or incur a cost of $94.31 and a shipping/handling fee of $3.98 [Hidden Costs/Bait and Switch rings a bell]. Needless to say, I called my bank promptly to inform them of the desire to cancel the purchase. After the bank provided the telephone number, I called Ivory White at 800/964-4593 at 7:53a CST to cancel my order. The voice message indicated the office was closed until 8:00a Mountain Time. Subsequently, I called Ivory White at 2:15p, less than 24 hours from purchase and spoke with Andrew ID #0504 who stated he could not cancel the order and I would have to pay for shipping. I explained that I did not want the product, nor had enough time lapsed for shipping the package. I asked to speak with his supervisor, however, Andrew stated, "You need to call back in 30 mins to an hour because "you're in the high call volume". I informed him I had no problem holding as long as necessary to remedy this cancellation. I asked the name of the supervisor and he said, "Jose is the supervisor". I was placed on hold after much trepidation for approximately 5 mins when Supervisor Matt #199 handled the call. Matt also said he refused to cancel the order and that he would not escalate the call to his boss when asked to do so. Matt stated that he was management and refused to place me on hold or attempt to get upper management to handle the call. I stated, "I don't have an problem holding, but if you have another contact number I will use it the remedy the cancellation. Matt stated, "This call is not transferable!" I then indicated that I did not want the product, I requested that the product not get shipped to me, and I do not accept any charges/fees for products nor services from this company now or in the future. I am extremely disappointed in the failure of Ivory White's staff to present diminished customer service skills. The product advertised ultimately was not what I intended to purchase. The time for cancellation was less than 24 hours from time of purchase. The transaction over the internet is interstate commerce subject to federal guidelines, including but not limited to, the consumer's right to change their mind within a reasonable period of time. PLEASE DO NOT SEND THIS PRODUCT!!! YOU DO NOT HAVE MY PERMISSION TO SUBMIT CHARGES OF ANY KIND ON MY ACCOUNT!!! I DO NOT DESIRE ANY FURTHER CONTACT WITH ANYONE OTHER THAN AN AUTHORITY WHO CAN, AND WILL, RECTIFY THIS CANCELLATION!!! THANK YOU!!!

LAS THERAPY NETWORK Read More
1/15/2013 Ivory White - OMG do not get the free trial from this company. I
OMG do not get the free trial from this company. I got it, used it and it messed up my gums in the worse way ever for days. I sent the remaining product back and cancelled any future orders that may come. Well today I find out they took $84.00 out of my checking account and then I call and they tell me they can only send me back 45 or the 84. WHAT are you kidding me. Asked for a supervisor they refused till I said put one on the phone now. I'm sitting on hold here now for 10 minutes. What a joke of a company, and a ton of complaints and lawsuits against them.

dee Read More
1/8/2013 Ivory White free trial product scam 1/9/13
i have just bought the free trial product over christmas for the new yeasr (Britiain) and the advised it would be delivered in 3-7 days.
first the product did not come! they tried to pull £50 from my account without he trial period pass and without my grace period of 14 days. you make me sick praying on the comsuming public that this. this is the reason nobody wants to bank or purchase anything online!!luckily for you scamming idiots. i have a really good bank and they were on the case within min refunding my money and cancelling orders as they come. you can try to pull ut you aint getting it!!!

Tanesha Read More
8/2/2012 Ivory White - I, like everyone else, ordered the free trial and
I, like everyone else, ordered the free trial and foolishly gave them my debit card number. I cancelled one day after receiving my first product that I was charged for (almost $80!) after the free trial. The product came from the "Fulfillment Center" in Aurora CO with no mention of Ivory White. So I opened it. When I found out if was from Ivory White I went to the post office and paid to ship the box back. I was expecting a credit but that never happened. So I called like everyone else and got the "bad attitude" customer service run around. They wouldn't give me the address or the phone number of the corporate office. I told the rep that I could find it on line in a matter of seconds. Didn't matter to her. So they sent me another box. This time I returned it unopened and expected a refund. Now they have my money AND the product. I want my money back. Period. I do NOT want the product. I am filling out the BBB form right after I finish this post. Then I will submit a small claims action, since it was delivered by the USPS it may even be a federal issue, in California.
This is just unbelievable in 2012 that a company can act like this and get away with it.
Tony says, on October 20, 2011, that our emails are rude. Well, when your time comes Tony, you will understand.
Do not get involved with the fraudulent, rude, condescending, illegal company. You will be Sorry! Read the other posts. They are true!


jmg Read More
7/5/2012 Ivory White - YOUR COMPANY HAS BEEN CHARGING ME ILLEGALLY WHEN I

YOUR COMPANY HAS BEEN CHARGING ME ILLEGALLY WHEN I CANCELLED THIS PRODUCT RIGHT AFTER I RECEIVED IT. NOW IM BEING CHARGED 80.00 FOR SOMETHING I CANCELLED WITH YOUR COMPANY . WHEN I SPOKE WITH THE REP SHE SAID THAT THERE IS NOTHING WE CAN DO!!!!!!!!!!WRONG .THERE IS NO WAY I WILL TAKE THIS FROM YOUR COMPANY AND AS FAR AS YOUR COMPANY .I WILL LET IT BE KNOW PUBLICLY ABOUT HOW YOUR COMPANY STEALS PEOPLE MONIES ILLEGALLY.!!!!!! MY LAWYER WILL BE CONTATING YOUR COMPANY VERY SOON. YOU MAY NOT THINK 80.00 IS ALOT OF MONEY BUT ITS MY MONEY AND YOUR COMPANY WILL BE REFUNDING ME . I WILL NEVER USE YOUR PRODUCT EVER AGAIN . NONE OF THEM. PLEASE DONT TAKE THIS FOR A JOKE.!!!!
CHRISTINA (221) IS WHOM I SPOKE WITH AND SHE SAID THERE IS NOTHING THAT CAN BE DONE. YES IT IS. POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!


Tara Read More
7/2/2012 Ivory White - Load of crap the more stories I read about this
Load of crap the more stories I read about this the more it makes me sick I had a free trial then only last week I read my bank statements and they had been taking money out my account for months all different amounts total scam I've rung my bank and they said its fraud so got to fill out some forms to get money back it's so wrong and these people should be in serious trouble and not trading and taking people's money without them knowing its stealing!!!! Kelly coventry

Kelly Read More
3/25/2012 Ivory White - SCAM!!!! I just checked my credit card account and
SCAM!!!! I just checked my credit card account and found out that I was charged $79.88!! I did place an order for a trial and approved a payment only for S&H (about $3), but it took me 4 minutes to find out online that it was a scan, so I immediately canceled the order (online, because by phone is impossible).
After one month, I noticed the charge and contacted customer service... this guy said that to get a refund I had to return the product before 30 days, but I DID NOT RECEIVED IT!!!! He argued that I should have called them before if I didn't receive the product on time so they can cancel everything, but now is too late and they can not return the money!!. Come on... I CANCELED the order, of course I was not expecting any product because the cancellation process was a "success"... so didn't call, as easy as that. Then this guy says that I have to contact USPS and find out where is my order, but still, because is more than 30 days I can not return or get a refund.... I told him, (at this point I was really really mad) I paid Ivory White for S&H, it means that later on Ivory paid for the shipment to USPS... so they should call USPS, not me!!! Then he points me that I don't understand they refund policy and that I don't want to understand what he is saying... arguing that I had 30 days to return the product to get a refund, I told him (about 50 times) I did not receive it, so I can not return it, and the policies DO say about the 30-day money back if you return it, but it DOES NOT SAY that if you don't receive it you still have to pay for it...!!!
Now, I contacted my bank and filed a complaint for non-authorized charges and merchandise not received... they told me that many people have come to their office with this claim!! OMG!!! So far the bank put the money back on my credit card, they will try to get the refund, if it does not work I will have to pay the bank back. I canceled my credit card already and banned this company from withdrawal from any of my bank accounts (just in case).
Please don't deal with this people anymore, I feel so stupid now!!!

Toronto Read More
3/21/2012 Ivory White - STOP ANY FURTHER SHIPMENTS OR BILLING TO MY
STOP ANY FURTHER SHIPMENTS OR BILLING TO MY DISCOVER CARD. Discover ending in } This is my last request. I have contacted you 5 times since January. Any further activity will be from my lawyer or I will cancel the card. Any further shipments will result in a claim filed with the SCC. This is your last chance. March 21, 2012

tenorg Read More
3/2/2012 Dear Ivory White:Last Friday, I returned the
Dear Ivory White:

Last Friday, I returned the package. I wanted to cancel the Ivory White. I cannot use them because I have sensitive teeth. I want my money back immediately.





Edith Read More
2/28/2012 Ivory White - There are at minimum 10 complaints here about the
There are at minimum 10 complaints here about the scam practices of your organization. Your practices are not legal in the state of California for internet sales and marketing. When your company offered a free trial for only the prices of S & H it is requested you give credit or Debit card for payment for S & H. Upon obtainig those acc #s you violate the consumer with additional charges. I would DEMAND that you credit back my account for unauthorized funds in the amount of $ 78.41. My many attempts to resolve this issue has been fruitless.
In over 1 and a half months I have spoken to reps Donna (Customer Svc), Holly (Customer Svc), forwarded to Mr Brian Lint (Manager) for resolve no return calls ever made, Spoke with Rene (Customer Svc), Princess (Customer Svc), all assured me acc. should never had been charged as I took advantage to cancelthe 1St day of free trial offer. I recommend all ripped off consumers contact your states Attorney General Offices FRAUD INVESTIGATION UNIT as I have.The more the complaints from the more states will result in a Federal Investigation into internet FRAUDULENT PRACTICES. Do Not give your pusuit as this company is bilking hundreds of thousands and pulling in an overwhelming amount of money and it must be stopped immediately. SHAME ON ORGANIZATIONS LIKE THIS THAT PRACTICE THESE METHODS. THEY AER FOR YOU IN A SECOND TO TAKE AN ORDER BUT AFTERWARD ??? i WILL NOT EVEN PUT THAT TRIAL PRODUCT IN MY MOUTH. CANT TRUST A PRODUCT IF YOU CANT TRUST THE ORGANIZATION THAT OFFERS IT. DONT FORGET contact your states Attorney General Offices FRAUD INVESTIGATION UNIT. ALSO U.S.Attorney General Offices FRAUD INVESTIGATION UNIT IN WASHINGTON D.C.

Vaun Read More
2/13/2012 IVORY WHITE, POPUPS free trial is a scam~~~~I
IVORY WHITE, POPUPS free trial is a scam~~~~I never ordered a free trial but am being charged on my credit card and they will not stop!!!!!!!! no corporate office#, customer service does not cancel first call,,,then the shipment is out and I am supposed to pay for the return shipment,,,,I NEVER ORDERED IT!!!!!!!!!
Will make sure every SCAM - REPORT I find is filled out,,,,,
Ontario Canada

DClark Read More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):

Date Rating Comment

privacy policy