Jacuzzi Phone Number



For over 30 years, Jacuzzi has been committed to designing bath and spa products that are focused on the way you feel.

Jacuzzi USA Corporate Office Headquarters<

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7/12/2016 We purchased a Jacuzzi walk in tub at the
We purchased a Jacuzzi walk in tub at the suggestion of my wife's doctor< sad to say it was one if the worst purchases we have ever encountered, it was purchased thru Fairbanks Construction in Ocala Florida, one of you authorized dealers.
To start off it was not as we were told by the salesman, As far as features. The contract spelled out how it was to be installed (copy enclosed). because of the size of the bathroom, it was suggested that the toilet be removed and a new gasket be installed, this was not done, instead, the tub assembly was dropped on our tile floor cracking two tiles, than it was lifted and set on top of our toilet causing the toilet to be dislocated from its seat, this was not noticed till after the work was completed and the workers left. We contacted Fairbanks about this damage and they sent one of their managers to inspect the damages, it was determined that they would talk to the installers. During the initial sales visit, we asked if our current water heater was sufficient to cover the needed hot water, we were told that the 40 gal. unit would be OK, not so, the first time my wife used it, it ran out of hot water causing us to call Fairbanks with this matter, in the meantime the installers contacted us and they agreed that since replacing the tiles would not match, they would install a larger hot water unit at cost and would not charge labor. They also took a look at the toilet and said they aligned it and it was fixed, not so it stilled rocked when used, this required another call for repairs. My wife was also told that the tub had an anti-slip surface???? after slipping three times she was told that they had mats for the seat and floor that would prevent the slipping. We bought this Walk-in-Tub to prevent slipping accidents. To say the least we are VERY Displeased with this purchase and feel that we were sold a White Elephant and not what we expected from the Jacuzzi Company. NOW for our latest problems... we have had to have Fairbanks Repair man FOUR times for the drain, the seal on the drain cones un-glued and the tub slowly drains during use, this has been "repaired" and replaced during these visits, it lasts a week or so and than the gasket comes loose and the same condition occurs. Not very good quality control. We again have contacted Fairbanks and were told that they would contact their repair service and they would contact us, this usually takes anywhere from 2 to 5 days for a contact and setting a date.
As you can see we are not very satisfied customers, and would shy away from giving a recommendation to anyone in The Villages that would be interested in having one installed. $17,000 dollars is a big investment and one should get what they aid for.

William and Rose Deininger Read More
10/2/2015 Jacuzzi - the flapper is broken & I cant find any one in Spartanburg, sc who has a flapper for this toilet
I have a Jacuzzi toilet the number on the toilet is 1.6gpf/6lpf, the number in the tanks is 2008 0512 1241, the flapper is broken & I can't find anyone in Spartanburg, sc who has a flapper for this toilet. the number on the flapper is csa b126. could someone please help me with this part so I don't have to buy a new toilet.

patricia Read More
5/17/2015 A plumber installed our Jacuzzi toilet, and we
A plumber installed our Jacuzzi toilet, and we have had constant problems. It has been repaired three times, and it takes over 5 minutes to fill the tank. In fact, we don't even use the master bathroom commode, which forcews us to use our guest bathroom! What a joke. Why is Lowe's continuing to stock this model when everyone has problems with the unit??

flip Read More
2/5/2015 Jacuzzi - I had the slow fill issue and the clip popping off
I had the slow fill issue and the clip popping off issue. I called Jacuzzi and got a live person in support, diagnosed the problem and are shipping me the replacement part. Great customer service!

ViperoneCanada Read More
7/31/2014 We have a 1998 Jacuzzi Splash Model SS240 Sand
We have a 1998 Jacuzzi Splash Model SS240 Sand Filter. I need to change the sand and have forgotten the capacity. Can you please tell me how many U.S. pounds of sand I need to purchase? And, how full should the sand be from the top of the opening into the sand container? Thanks!!!

Al Read More
7/20/2014 I purchased a Jacuzzi Perfecta SWP1 from Lowes
I purchased a Jacuzzi Perfecta SWP1 from Lowes about a year ago. I had a professional contractor install the toilet who said it would be broken within a year because of all the cheap plastic parts in it. Sure enough, he was right. This model has the dual flush where you can choose 1 gal or 1.6 gal of water for the flush. The handle extends into a little gear box...and everything is plastic. Part of the handle twisted off and broke in the gear box about 10 months after the installation. Despite having a 5 yr warranty, I've yet to find anyone who seems to know what I'm talking about or how to get parts to fix it...yet I've found hundreds of other angry consumers with the same issue. Lowes sells absolutely no parts to fix these toilets and they don't know how to get them. The people at Jacuzzi's customer service have been less than helpful and from what I've gathered (their English wasn't very good) I'm looking at almost $50+ in parts and shipping to repair something I haven't owned a year. If this cheap plastic stuff is going to break off yearly, it's cheaper for me to just install a whole new toilet. I will NEVER buy Jacuzzi brand anything ever again.

kismet1113 Read More
5/18/2014 DO NOT buy a Jacuzzi toilet
DO NOT buy a Jacuzzi toilet. I bought 2 approximately 3 years ago and regret it to this day. The first one that was installed in my newly renovated bathroom began to have problems with the fill valve within the first year! Water kept running and would not fill the tank unless we put the little hose outside the tube but then no water goes in the tank. The second one wasn't installed for a few months so I was lucky to get a little more time out of it but now the little hose keeps flying off and spraying water everywhere so every time we flush we have to take the lid off and hold the hose down. As well, the same problem is occurring. The toilet won't fill with water. Very, very disappointing! When I bought the toilets at Lowes, the salesman did tell me that Jacuzzi was just getting into this market so I thought that I would give them a chance. Sorry I did! So now 3 years later I'm already looking to replace them with a more reliable product!

Rae Read More
3/2/2014 We bought a jacuzzi toilet from Lowes about 19
We bought a jacuzzi toilet from Lowes about 19 months ago and we are having problems with the flushing of the toilet.After flushing it wants to continue running I found out that it was the flapper valve so we went to Lowes to find out they do not carry any jacuzzi parts. What are we going to do, Thanks Lowes.

terry Read More
10/3/2013 Jacuzzi - I found a way to fix the clip problem get a
I found a way to fix the clip problem get a paper clip and put it on the tube than put the clip over the paper clip it will stay on.
Ken McMahon Sarnia Ontario

Ken Read More
8/22/2013 I Spoke to Jacuzzi customer service on the clip issue - problem is the fill valve
I Spoke to Jacuzzi customer service on the clip issue... they said the problem is not the clip but rather the fill valve. They said my water must have dirt or particles in it and is clogging the fill valve which increases water pressure during the fill cycle. This increased pressure is blowing the tube off the clip.

Although the problem may be in the fill valve, I suspect it stems from a poor design... since 3 other toilets in my home (not Jacuzzi's) perform flawlessly... for 20 years. Jacuzzi is sending me a new fill valve, however, if they have not made improvements to their design I can expect to have the same problems in about 6 months.

Ron Read More
6/19/2013 Jacuzzi - I bought a Prestige GV80957 from Lowes in Burbank
I bought a Prestige GV80957 from Lowes in Burbank end of Sept.2011 when I had bathroom renovation done. Contractor and I purchased all supplies at that time. He paid for all as prices were factored into contract. In April 2013 (approx. 18 months later) toilet developed a leak. Plumber diagnosed it as a crack in the ceramic under the lip. As the contractor had receipt for purchase all I have is the guarantee which apparently is of no use whatsoever as far as Jacuzzi is concerned.Contractor no longer has receipt. Lowes won't do anything without receipt.
plumber $60.00 for diagnosis plus $100 for installation of a new toilet plus $233 for toilet. I am out almost $400 and no one cares. I have lived in my house for 45 yrs. and have replaced toilet only when something newer/better came out. A toilet that lasts only 18 months is absurd.
I had toilets that went more than 25 years without a problem.
Not too happy with Jacuzzi's "guarantee".
Maxine Lucas

Maxine Read More
5/15/2013 Jacuzzi - I just bought one in January 2013 and now the
I just bought one in January 2013 and now the flush handle does not work and the toilet does not flush. Of course Lowes tells me it is past thirty days so I have to call the company. hmmmm

Cheryl Read More
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