JCP&L Phone Number



 

Description

JCP&L is invovled in generation, transmission and distribution of electricity, as well as energy management and other energy-related services.

Jersey Central Power & Light Company (JCP&L) USA Corporate Office Headquarters<

Phone Number

PhoneHint
1-800-662-3115Review and Hint Needed
 

Comments

 out of   based on 27 reviews.
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Date Rating Comment
11/19/2015 JCP&L - I HATE talking to a recorded message with prompts.
I HATE talking to a recorded message with prompts. I also have a problem giving my social security number to them for identification. The questions asked by everyone you talk to are REDUNDENT and a pain in the ass. It took 3 phone calls to just transfer service to my new home.

NikoRead More
6/23/2014 JCP&L - Each month I need to submit a customer reading
Each month I need to submit a customer reading for a commercial account (my church). When I call the customer service line I get an individual who can only take residential rreadings. When that individual attempts to transfer me to the commercial division, the call gets lost. What is a sure fire way of getting through to the commercial division so I can give them the reading?

DaveRead More
4/1/2014 JCP&L - I HAVE BEEN TRYING FOR OVER 2 HOURS TO TALK TO
I HAVE BEEN TRYING FOR OVER 2 HOURS TO TALK TO SOMEONE TO REPORT A STREET LIGHT THAT IS OUT AND ALL I CAN GET IS A RECORDING THAT DOES NOT PROVIDE THAT CHOICE AND AS A RESULT I CANNOT REPORT IT. I DON'T HAVE A "POWER OUTAGE" OR A "DIM lIGHT" OR A "WIRE DOWN".

I SIMPLY WANT TO GET SOMEONE TO COME OUT TO POLE NO.BT2072DV AND PUT A NEW BULB IN THE FIXTURE.

RONRead More
3/31/2014 JCP&L - The worst customer service company in the
The worst customer service company in the world!!!!!! Can't get a live operator or manager treat people horribly and there's nowhere else to go . So why treat us good we can't shop around. We're stuck in this mess with no out,due to bad economy I couldn't pay them on time so they shit me down at 1 pm they knocked on my door obviously nobody home. They left a note on my door and shut me down.im now helpless with a 12 hour waiting time. I have a dead lizard due to no heat lamp and bad food. One call to my cell could have solved this problem quickly but they are not that smart!my wife was stuck on my driveway with no access to the house without an electric garage door operational. She say out there for 3 hours and is emotionally distraught over the situation. My son had to destroy my sliding door with a gardening tool to gain access to my house. Thanks jcp&l for a totally embarrassing day with all of my neighbors watching. I can't believe a company is run so horribly. I'm in business for my self and my customers are spoiled with my great customer service . You guys should all be proud of yourselves!! A very unhappy customer

UnhappyRead More
7/23/2013 JCP&L - They could care less about customers. They billed
They could care less about customers. They billed me incorrectly, and won't change the amount one year later, it appears on my credit report as a charge off.. ?? Since when did I have credit with them?? They are wrong and won't budge, and could care less...

RichardRead More
1/14/2013 JCP&L - Popular on Yahoo!







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Mon, Jan 14, 2013 at 10:55 AM

10:55 AM



Message starred

FROM Madeline Murray TO 1 recipient

Poor service

Show Details

From Madeline Murray
To [email protected]










During the last week of December 2012, two of asplundh trucks came to our residence, 7 Dogwood Dr., Flemington NJ 08822 (Hunterdon County) to cut down trees that were laying against JCP&L wires on our property.



A few days prior a man stopped by and had me sign a form saying that your company would not remove anything.



That's all they did! They didn't cut up the trees, just dropped them and all the branches and left a mess including on the next door's yard..



They arrived here at 7:30 am and were done at 10:30 am.



They pulled their 2 trucks in front of our house at 10:30 am and sat there until 3:55 pm, 5 minutes shy of 5 and 1/2 hours.



There are approximately 20+ cigarette butts in my front yard from them.



How does the company justify this? !!!!





James Murray



















");








jimRead More
11/14/2012 JCP&L - It took till day 15 to get temporary power to the
It took till day 15 to get temporary power to the house, but if we get heavy wind, the tree it's attached to can sway and short out the neutral! On day 17, still no service pole, so no phone, internet or cable. This is the FOURTH time a work order had to be put in. A total of FIVE crews were dispatched, four of which could not do anything because of faulty W/O information, so wrong personnel and equipment was sent. Crews sat outside for hours waiting for instructions on where to go next or how to proceed. (Imagine how many folks could have been up with all that wasted manpower??)

CarolRead More
11/10/2012 Day 12 without power & still not a JCP&l truck to
Day 12 without power & still not a JCP&l truck to be seen in my neighborhood! What the hell is going on with them? I don't live on the beach, my house was not flooded, I have trees down! Calling JCP&L is a joke in itself, as you get the same "standard" answer every time. Had they been prepared for this storm & taking care of making sure their lines were clear WAY before this storm ever evolved we would not be in this situation. JCP&L you should be ashamed of yourselves & someone needs to be held responsible for this debacle of a restoration effort. If you need extra help, get it! This is unacceptable! I've gone thru Cat 3 & 4 hurricanes in Florida & gotten my power restored faster than this. I want honest answers from your company and for pete's sake get some extra crews working!

A very angry customer in Newfoundland, NJRead More
11/8/2012 JCP&L - 10th day without power and heat in Holmdel, NJ.
10th day without power and heat in Holmdel, NJ. 33F outside and 8" snow to boot. Trying to find out when power may come back but how? Just waste of cell phone battery waiting for a person not that anyone is likely to know anything @ JCP&L. Website contains useless and conflicting data. JCP&L is an opaque, insensitive and uncaring monopoly that treats its customers like cattle. I hope and pray that their time has come and that some bright young mind comes up with an alternative to this antiquated power delivery system.

SanjayRead More
11/8/2012 JCP&L - Although we greatly appreciate all those working
Although we greatly appreciate all those working around the clock and were fortunate not to have had loss of or damage to our home, we have been without power for 11 days now. No heat - no hot water - nothing! Friends who live on the water and have had their homes flooded have had power back for over a week and we, who live inland and have underground lines still have no power in Tinton Falls. It was supposed to come back yesterday and yet we get no information at all. If you could at least give us some clue as to when to reasonably expect power to return, we could make a plan!

BarbaraRead More
11/8/2012 JCP&L - Byram Twp NJ is in huge need of your help. West
Byram Twp NJ is in huge need of your help. West Brookwood, Cranberry Lake, and Forrest Lakes still have no power and going on day 11. Please help us out.

KatRead More
11/7/2012 JCP&L - Am on day 11 no relief in sight and no
Am on day 11 no relief in sight and no information.cliffwood beach needs power

ralphRead More
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