JCPenney.com Phone Number



 

Description

JCPEnney.com is JC Penney's online Shop for savings on apparel, shoes, jewelry, bedding, windows , and even furniture.


Phone Number

PhoneHint
1-800-322-1189Direct to human
 

Comments

 out of   based on 458 reviews.
Sort by:  Newest  Most Viewed  Oldest
Date Rating Comment
7/9/2017 JCPenney.com - I bought a watch at the JC penny store that is
I bought a watch at the JC penny store that is closing in Whapeton . ND and it did not work. on Sat 7-8. I took to Alexandria Minn JC Penny s today 7-9 and the lady Bridgid in jewelry dept. fixed it and did not charge me, put new battery in. I thought that was really great customer service. That was really above and beyond.
Thanks
Rosemary Torgusen, Elbow Lake Minn



RoseRead More
6/12/2017 JCPenney.com - I COMPLETLY AGREE WITH ALL THE COMMENTS. TO CALL
I COMPLETLY AGREE WITH ALL THE COMMENTS. TO CALL THIS A SERVICE IS THE FAREST FROM THE TRUTH AS POSSIBLE. I JUST WASTED OVER AN HOUR OF MY LIFE I'LL NEVER GET BACK. I'LL NEVER USE THIS (NON SERVICE EVER AGAIN, AND JCP CAN KISS MY A_ _!!!!!!! I'LL BET THIS WON'T GET POSTED, BUT IT IS WORTH IT JUST TO VENT AS I THOUGHT MY HEAD WAS ABOUT TO EXPLOD.

EZ RIDERRead More
6/12/2017 JCPenney.com - I was at jc penny yesterday and walked out because
I was at jc penny yesterday and walked out because I could not find anyone to pay, I walked half way round the store to find a clerk...I was 3rd in line. after 10 minutes she sent one customer to another department to check out.
She called a supervisor to help with a return. Another 5 minutes the line is growing and the supervisor then left.

Next time I was in to buy a wedding present. bride was registered. I was told it could not be accessed without a code. So even if I knew what the bride wanted, it would not be registered. I will just give her money.

As a former supervisor you need to hire some help and take a look at that crazy code. It should be easy to walk in and buy something, Walmart is cheaper and it is a lot easier to find someone to help you,

MitziRead More
3/20/2017 JCPenney.com - Called to report lost card & was hung up on!!!!!
Called to report lost card & was hung up on!!!!!

Luis,h.,almengorRead More
12/23/2016 JCPenney.com - Ordered 3 Christmas presents Dec. 7. Email
Ordered 3 Christmas presents Dec. 7. Email confirmation on 11th saying they were shipped. The 20th I called and was told only 1 was sent, they credited my account for other 2. Never did they let me know, so now am out 2 gifts. Probably 3, since it's the 23rd and it isn't here. Penney cannot even even track it. These don't know where it is.

CarolRead More
12/1/2016 JCPenney.com - JCPenney Customer service sucks and so does their
JCPenney Customer service sucks and so does their whole operating system... that's the truth. no other word to describe them. I bought a fridge 3 weeks ago and it has not been delivered, have spoken to store manager, appliance manager, no one seems to be able to help. I received a bill from JCPenney credit card but no fridge.. I will be at store tomorrow getting refund. When you call you get transferred nothing like spending hours on phone to be transferred from one department to the next.

jenRead More
8/22/2016 JCPenney.com - The customer service telephone service is a
The customer service telephone service is a complete disaster. I will cease to shop at your retail stores until you make is possible to be able to talk to an account representative. Your list of services and their automated numbers does not include what I need help with. Simply put ... I will not spend another minute of my time.

GenevaRead More
8/12/2016 JCPenney.com - I don't receive any coupons in mail or adds
I don't receive any coupons in mail or adds

ThomasRead More
5/6/2016 JCPenney.com - JCPenney and service cannot be used in the same
JCPenney and service cannot be used in the same sentence. Non existent and no one there cares. Tried for a week to contact anyone in customer service only to give up in frustration. They do not listen to what you are saying so you get transferred to the department that you had a problem with. Morons. I am done and my card is in the shredder.

Carol Read More
3/29/2016 JCPenney.com - Bought my son a pot and pan set ,when he got home
Bought my son a pot and pan set ,when he got home the glass bowls inside were broke .we only brought back broken bowls , my being in customer service did not feel as though we should have had to go home and bring back the whole set when all we needed were bowls and they were going to damage out the set any way. Since we had to make a double trip we just decided to refund and spend money at bed bath and beyond . WHAT HAPPENS TO CUSTOMER SERVICE?

GloriaRead More
3/7/2016 Please remove me from JCPenney.com email list
PLEASE REMOVE US FROM YOUR MAILING LIST...VACATING THIS ADDRESS


LAURIE KILGORERead More
3/7/2016 JCPenney.com - JC Penney has decided to CLOSE our store. in Price Utah
PRICE, UTAH -- After 106 years of being in service in our area, JC Penney has decided to CLOSE our store. This closing is scheduled to happen in April 2016. My wife, Daughter-in-Law and I would like to say we LOVE our "Penney's" store. and DON'T WANT THE STORE TO CLOSE. There must be a reason other than the store's performance because the manager has told me that the store is an excellent performer exceeding it's sales goals and by as much as 100% more on occasion.....
PLEASE RECONSIDER AND KEEP THE PRICE UTAH STORE OPEN FOR ANOTHER 106 YEARS!!!

GEORGE INGRAMRead More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):