JCPenney.com Phone Number



 

Description

JCPEnney.com is JC Penney's online Shop for savings on apparel, shoes, jewelry, bedding, windows , and even furniture.


Phone Number

PhoneHint
1-800-322-1189Direct to human
 

Comments

 out of   based on 452 reviews.
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Date Rating Comment
8/22/2016 JCPenney.com - The customer service telephone service is a
The customer service telephone service is a complete disaster. I will cease to shop at your retail stores until you make is possible to be able to talk to an account representative. Your list of services and their automated numbers does not include what I need help with. Simply put ... I will not spend another minute of my time.

GenevaRead More
8/12/2016 JCPenney.com - I don't receive any coupons in mail or adds
I don't receive any coupons in mail or adds

ThomasRead More
5/6/2016 JCPenney.com - JCPenney and service cannot be used in the same
JCPenney and service cannot be used in the same sentence. Non existent and no one there cares. Tried for a week to contact anyone in customer service only to give up in frustration. They do not listen to what you are saying so you get transferred to the department that you had a problem with. Morons. I am done and my card is in the shredder.

Carol Read More
3/29/2016 JCPenney.com - Bought my son a pot and pan set ,when he got home
Bought my son a pot and pan set ,when he got home the glass bowls inside were broke .we only brought back broken bowls , my being in customer service did not feel as though we should have had to go home and bring back the whole set when all we needed were bowls and they were going to damage out the set any way. Since we had to make a double trip we just decided to refund and spend money at bed bath and beyond . WHAT HAPPENS TO CUSTOMER SERVICE?

GloriaRead More
3/7/2016 Please remove me from JCPenney.com email list
PLEASE REMOVE US FROM YOUR MAILING LIST...VACATING THIS ADDRESS


LAURIE KILGORERead More
3/7/2016 JCPenney.com - JC Penney has decided to CLOSE our store. in Price Utah
PRICE, UTAH -- After 106 years of being in service in our area, JC Penney has decided to CLOSE our store. This closing is scheduled to happen in April 2016. My wife, Daughter-in-Law and I would like to say we LOVE our "Penney's" store. and DON'T WANT THE STORE TO CLOSE. There must be a reason other than the store's performance because the manager has told me that the store is an excellent performer exceeding it's sales goals and by as much as 100% more on occasion.....
PLEASE RECONSIDER AND KEEP THE PRICE UTAH STORE OPEN FOR ANOTHER 106 YEARS!!!

GEORGE INGRAMRead More
1/12/2016 JCPenney.com - my boots were returned via UPS and I have no idea
my boots were returned via UPS and I have no idea if you received them @aol.com
please reply. I have the receipt from UPS

ChristineRead More
1/5/2016 JCPenney.com - I was shopping at the Spokane Valley JCPenney store
I was shopping at the Spokane Valley store this evening and was attempting to purchase a Liz Claiborne sweater. The associate helping me was Brittanie...when I asked about the 20% percent off that I thought would apply she responded apathetically and borderline rudely that she didn't have anything like that at the register and maybe it was online. So, I looked up online JCP coupons and found one for 30% and I handed her the phone. She looked at it and said that's on shoes again as if I were something she wanted to wipe off her shoe. So I looked at it and it was on apparel, shoes, and jewelry and when I said that she offered another excuse so I asked to speak to her manager. I think she knew she was in trouble. The manager was very helpful and kind and explained that that coupon could only be used on original priced items. That was fine....I just wanted to be treated as a customer that was valued and not an inconvenience.

MollyRead More
11/27/2015 JCPenney.com - My horrible experience took place at JCP salon.
My horrible experience took place at JCP salon. Had a $50.00 coupon for a cut and a highlight or color.
My hair was short and blonde already. When what they call a "Stylist" did either my knw what she was doing
Or did not listen to what I said. For thanksgiving I had orange/red and blonde hair. It looks horrible. Plus
They told me for highlighting that it would be another $45.00. My hair was never highlighted and yet they said
I still owed them $95.00. This place is a rip off. I sent two messages to their complaint dept. and asked for a
Phone call back, the idiots sent me two 10% off coupons, no phone call or any email back and I also told
Them I would never step into a JCP salon or a JCP store. Unbelievable. Now I have to wait for my hair to grow
Out to get this Halloween color out of my hair. Rather than make a scene in the salon I paid the $95.00 besides
I wasn't getting anywhere with them.


LindaRead More
9/29/2015 JCPenney.com - I was shopping at your store at the Boynton Beach
I was shopping at your store at the Boynton Beach Mall in Florida. I was on the second floor trying to check out when I saw two associates and a person named Harry (I think he was a handyman). They were moving a table when I asked is there anyone here that can ring me up. The two girls totally ignored me but not Harry. He put the table down & found an associate to help me. If it wasn't for him I would have left the merchandise never to return to your store. Please let him know what a great employee he is.
I would also like to compliment Ethel in the lingerie department. She is very helpful & a pleasure to deal with.

GailRead More
9/18/2015 JCPenney.com - I just spent 40 min of my lunch hour shopping at your JCP store in Cookeville TN
I just spent 40 min of my lunch hour shopping at your JCP store in Cookeville TN. Ready to check out and run get something to eat before I have to be back at work, I find there is only 2 check out registers open and 8-10 people standing in line at each. This happens all the time! It is not that your customer service is so bad, but your scheduling enough people to work at peak times stinks and it will only get worse before the holidays.

P. S. Your petite section seems to cater only to seniors with elastic waist pants, horizontal stripes and big flowers. Can you get a buyer with some taste and stock some more classic pieces, please.

SueRead More
7/31/2015 JCPenney.com - I have gotten lots of colths at jcpennys and loved
I have gotten lots of colths at jcpennys and loved them they fit right and there costomer serive is great

RJRead More
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