John Hancock Phone Number



 

Description

John Hancock Insurance and Finance provides insurance and financial services including life insurance, annuities, and mutual funds.

John Hancock USA Corporate Office Headquarters<

Phone Number

PhoneHint
1-800-732-5543Press 2; at prompt press 0.
 

Comments

 out of   based on 53 reviews.
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Date Rating Comment
7/18/2017 John Hancock - I receive this package from my job , I'm trying to
I receive this package from my job , I'm trying to invest in a 401k plan . after reading the reviews in not sure if I want to invest anything with this company ..... but why would my job offer this company to us as an investment plan if its a fraud ??? so confused now on what to do can anyone help me on a good 401k plan


porscheRead More
5/28/2017 John Hancock - Called four different times over two weeks and got
Called four different times over two weeks and got four different answers, but none of them were helpful. We may have to sue to get a valid paid-up life insurance policy paid, because they won't speak to the beneficiaries or the executor. Worse customer service ever!!!

BirdyRead More
5/25/2017 John Hancock - I have had the same problems/Experience for
I have had the same problems/Experience for several years, as others have posted. Ever since Manulife bought out John Hancock, Customer Service is Non-existant.

I have been unable to find any location/phone numbers here in the USA!

One site even listed my "Local Customer Service" contact as the 800 number in the Phillipines! What a sick Joke!!

They only list a PO Box in Boston. Probably a Dead letter drop!

Wish I could offer some help to others. Afraid John Hancock Ins, may just be a Scam!

JohnRead More
6/15/2016 John Hancock - Even one star is too high. I have repeatedly
Even one star is too high. I have repeatedly phoned with being put on hold for an "eternity". Finally realizing that the call is routed through their Philippine call center . I truly feel that this company should be investigated. I have a policy (in hand), a letter confirming the policy, and yet I am told they have no record. Sounds too fishy !

MarieRead More
6/9/2016 John Hancock - Absolutely miserable service. My wife and I have
Absolutely miserable service. My wife and I have LTC policies and cannot contact any representative to service the policies. We moved to a new location and cannot contact anyone thru their website nor phone contact. They have received over $40000 in premium payments......NO SERVICE .

PLEASE....CAN SOMEONE HELP?

LARRYRead More
4/19/2016 John Hancock - 3 hours on phone .nobody knows anything about my
3 hours on phone .nobody knows anything about my policy, can t locate records. just awful. FRAUD COMPANY. John Hancock claims Met Life is to blame

John S DudzikRead More
2/16/2016 John Hancock - 2/16/2016Tried several locations on the internet
2/16/2016
Tried several locations on the internet just to find your phone number. It shouldn't take a detective to be able to locate your number. After reading the rest of these comments I am thinking John Hancock Customer Service is not very good. Keep you jobs her in the USA and maybe your quality would improve. Glad I do not have your insurance.

KarenRead More
2/4/2016 i have a ins polcity with john hancock
I have an ins policy with john Hancock, and I can;t find the policy? pam coker, I don;t know if you would have any thing on it or not, live in Roswell, mi 48422. thanks,

pamRead More
1/20/2016 John Hancock - I tried to get some basic questions answered,
I tried to get some basic questions answered, waited 10 minutes then was knocked off line. Called back, another long wait. Finally talked to someone who did not have the ability to help me. Asked to speak to someone else and was argued with. Finally demanded a supervisor who it turned out could not help me. Elapsed time another 30 mins. Call this customer service?


JoeRead More
7/11/2015 John Hancock - Do not return promised phone inquiries. Asking why
Do not return promised phone inquiries. Asking why I received a 1099R form when I had not received any monies from your company. Someone within the John Hancock Insurance Co is signing checks and taking the money that belongs to the payee. I can not file my 2014 federal or state income tax until this is resolved. How many times does a person have to call for help, told to wait 24 to 48 hours which then adds up to weeks. Stop sending all jobs overseas to India, Maybe we can then get help, doubtful!

Carole-AnnRead More
2/9/2015 John Hancock - I was on the phone for 16 minutes. Finally got a
I was on the phone for 16 minutes. Finally got a real person BUT it was a waste of time. She said tax info was mailed out the 1st of the month. Must be coming from China on a boat. TERRIBLE service.

BarbaraRead More
12/10/2014 John Hancock should be ashamed. I returned a stale
John Hancock should be ashamed. I returned a stale dated check for re-issuance following the death of my Mother. They've shuffled their feet over the last month avoiding paying by first closing out my request, only to re-open it following my query. They're extremely good at taking your money and exceptionally poor paying out.

TomRead More
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