Jpay Phone Number



 

Description

Customer Service Contact Information For Jpay

Phone Number

PhoneHint
1-800-574-5729Press 0
 

Comments

 out of   based on 16 reviews.
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Date Rating Comment
3/22/2017 Jpay - I bought a tablet for my husband and it didn't
I bought a tablet for my husband and it didn't work. I went ahead and bought a second one and it work for only two weeks, since then he been sending tickets to JPAY and still three weeks and they been rebutting the tablet without success, and he lost all he had. I called customer service twice and still nothing. the customer service that attend my first called was very rude and hang up the phone on me. the second one told me that was not the department for the JP5 tablet- Media and I asked her to give me the number to talk directly to them and I was told that they are not allow to give that number out. So my question is why in the world they post that number for the customer service if they are not able to help us. we are the ones spending the money and getting aggravated as we try to be in contact with our love ones and they are making things very complicated. Customer Service need to be retrain and have be more professional when addressing us, we are the customer spending the money not them.

AmeRead More
1/31/2017 Jpay - I am trying to send money and won't let me.
I am trying to send money and won't let me.

ShirleyMayRead More
9/27/2016 Jpay - I wish to make a formal complaint about the
I wish to make a formal complaint about the customer service offered regarding the JPay release card. I have been hung up on at least 3 times. I have worked in customer service for over 20 years and if i hung up on my callers I would not have a job. It is sad that jobs are outsourced to another country and then not properly done. I am going to also complain to the BBB as I want to make this known how horrible the service is.

ShirleyRead More
8/17/2016 Jpay - this is the worst service I have ever used and
this is the worst service I have ever used and will tell everyone I know about it

sylvesterRead More
2/19/2016 Jpay - My husband sent me two video grams from Plainfield
My husband sent me two video grams from Plainfield Correctional Facility and I did not get them. He has e-mailed me and I got those.He was charged and it said they were sent. could you look in to this ,please?

joniRead More
1/27/2016 Jpay - my son has a jp4 player that has not worked for
my son has a jp4 player that has not worked for four months now and after talking to the cs reps they will do nothing for my son they say write a ticket which he has and they do nothing, there has to be something to make this company back up their product they service and sell.

heatherRead More
11/14/2015 I can not find a place to report a problem with Jpay
I can not find a place to report a problem with Jpay so I will post it here. At the New Castle, IN prison, kiosk #14 is in horrid condition and has been for months. Many reports have been made to Customer Service and nothing has been done. The keys stick on the keyboard so badly that it is an exercise in patience to get a note sent. We are paying good money to send and receive e-mail from our loved ones and it is very frustrating to not be able to do this. Please, please look into this matter and fix the darn keyboard!
Thanking you in advance.

SuzieRead More
11/14/2015 Jpay - unable to send money.unable to get customer
unable to send money.unable to get customer service.

ryanRead More
10/25/2015 Jpay - ATTENTION: Your name (according to your profile)
I have previously put money on an account and now it says I can't due:

ATTENTION: Your name (according to your profile) does not match any name on the DOC visitation list for this offender. Your name must match the DOC visitation list of any DOC inmate in order to send him/her money. For more information, please contact JPay Customer Support.

Kay HavensRead More
10/18/2015 Jpay - I've put money for phone time and I still can't
I've put money for phone time and I still can't receive calls its been three long months I've I've tried can you help and check on it and can I have my money refunded back

AngelinaRead More
9/14/2015 I ORDERED A JPAY4 PLAYER,,MY LOVED ONE WAS SHIPPED
I ORDERED A JPAY4 PLAYER,,MY LOVED ONE WAS SHIPPED TO ANOTHER FACILITY.THAT DOES NOT ALLOW THEM THEY SAY BECAUSE I ORDERED IT ONLINE I CAN,T GET A REFUND//,,I SAY BULL-----..I WILL BUG THEM UNTIL THEY REFUND MY MONEY..IT WAS ONLY 49.95..BUT IT IS THE PRINCIPLE..AND IT DOES NOT SAY ANYTHING ABOUT.SALES FINAL...I AM SO UPSET..WILL NEVER USE THEM AGAIN THaNK GOD I DONT HAVE TO,,BUT I WIOLL KEEP CALLING THEM..

laurieRead More
3/11/2015 Jpay - I sent inmate money and he did not receive it. i
I sent inmate money and he did not receive it. i sent it 2 or 3 weeks ago. what happened and can i get that money transferred to him?

jenniferRead More
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