Kaiser Permanente - Maryland/Virginia area residents Phone Number



 

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Customer Service Contact Information For Kaiser Permanente - Maryland/Virginia area residents

Phone Number

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1-800-777-7902Don't do anything. Just wait.
 

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7/27/2011 Kaiser Permanente - Maryland/Virginia area residents - 7/27/2011: unbelievable!!!!!!!!!!!! I tried to
7/27/2011: unbelievable!!!!!!!!!!!! I tried to reach my local Kaiser to address a concern about exposure to foot and mouth disease at my son's school. I was re-directed to the general appointment representative, where an extremely un-polite woman chewing on something answered the phone but I could not understand a word of what she was saying. I had to ask her to repeat everything she said. I asked her to put me through to my local pediatrician, but after waiting on line for a while, she came back and started asking me the same questions again!!!! So I explained to her that I had already provided her with all the same answers just few minutes prior, and asked again to be connected to my son's pediatrician. Of course it didn't happen, but the person who finally picked up the phone, could only moan instead of using her language skills to say yes or no. I'm wondering if this is the future of professionalism, where a person is not even entitle to speak, let alone express concerns, because the person on the other side of the phone doesn't care to provide service.
Is this what THRIVE is all about? THRIVE to lose members? to alienate them, so they run away?
But it is not over. I then decided to contact member services, where I was told that concerns should be address in writing.
SO, for all of you who lives in the MID ATLANTIC area and needs to express concerns, here's the address:

KAISER PERMANENTE
Correspondence Office
2101 East Jefferson street,
Rockville, MD 20852

Good luck.
CM








CrissRead More
8/24/2010 Kaiser Permanente - Maryland/Virginia area residents - I don't know what is my kids is the doctor name:?
I don't know what is my kids is the doctor name:? Could you please relpy back to my email:

chanselaRead More
7/17/2010 Kaiser Permanente - Maryland/Virginia area residents - What I don't understand is why there is no 24/7
What I don't understand is why there is no 24/7 customer service number for Kaiser Permanente, so if you have any questions, you can only call a rep on your lunch break, and you have to take time off of work for each doctor's appointment. What ever happened to places being open on Saturday? And why do they assign you an office to go to, and a primary care physician is assigned to you if you don't pick one within 30 days of enrolling with their service? I have had coverage with Blue Cross Blue Shield, Aetna, and United Health Care, and none of those companies had any of those policies--with them all, you could speak to somebody on weekends and after hours, go to the doctor on Saturday, pick any physician you wanted at any doctor's office, and not be assigned to a facility near you but woefully far from your work site. And now I have to wait until Monday to address all of these issues with them. Great...I'm changing providers this October, during open enrollment.

CJRead More
3/21/2010 Kaiser Permanente - Maryland/Virginia area residents - Well I was visiting family and was having asthma
Well I was visiting family and was having asthma issues and I wanted to go to an urgent care where they lived and told me I had to go down where I lived to see a doctor. It shouldn't matter where you are you should be allowed to be seen anywhere

TerraRead More
11/23/2009 Kaiser Permanente - Maryland/Virginia area residents - Today, I came to dentist( belongs to Kaiser at
Today, I came to dentist( belongs to Kaiser at Woodbridge)for the appointment at 10:00am.I had to wait for 1 hour and finally,I met a doctor. Sadely, she told me again to take X ray(I did it already and she told me the X Ray filn can valued for 4 years).After that, I had to wait more and I decided to come to front desk by myself and ask what happened. They ask me pay $30 for exam.I was surprised because I only opened my mouth only 5 minutes after waiting 65 minutes, only looking into my teeth and nothing, why I have to pay money for nothing, I asked for to reglural cleaning for me as I did at another place by company insurance.They did not care what I need and always charge me for looking into my mouth.Today is same last time, and I do not want to see them again because they have no good service , make customer feels sick because of waiting.

Thu DamRead More
10/21/2009 Kaiser Permanente - Maryland/Virginia area residents - What does rudeness have to do with color of skin?
What does rudeness have to do with color of skin? I've met white, asains, & many other people from different who are also rude. I would summarize it to lack of home training verses skin color. It could also be summarized to elitism, pressure/stress or many number of things.

MaryRead More
9/3/2009 Kaiser Permanente - Maryland/Virginia area residents - What is KP Mid-Atlantic customer service mailing
What is KP Mid-Atlantic customer service mailing address? My daughter needs to send in letter to adjust membership status.

ApolloRead More
7/9/2009 Kaiser Permanente - Maryland/Virginia area residents - I was having chest pain and was directed to see
I was having chest pain and was directed to see Dr. Ethiopia Abebe who was not my regular physician. This incident occurred on 7/6/09 around 430pm in the Kaiser Permanente at 1221 Mercantile Lane, Largo, MD 20774, Internal Medicine Department. The first individual who took my vital sign was unprofessional. I have h/o prostate problems and requested to use the rest room which was next to the examination room prior to her taking my blood pressure. She refused and stated it is past the time for her to go home. I had to hold on, very uncomfortable while the blood pressure was taken. I wondered if the blood pressure will be accurate. Could some one please counsel this lady to avoid repeat incident to another patient. Could Kaiser management please e-mail me to confirm talking to the lady, please. I thought that was the only bad encounter that will happen to me today. I never realized that the worst was yet to happen to me. Next, the EKG technician was not only unprofessional, but extremely rude and very disrespectful to me. I started by been nice with the hope that the rest of our encounter will be better than the first one. I said I am sorry for this late appointment, I must be your last customer/patient. She said and I qoute "do you really care". At this point, I decided to remain silent. Then she took me to the EKG room and said "remove your shirt and I will be rigth back". I did and waited for several long minutes but she never showed up and I began to feel cold due to the air conditioner that was on. I put back my shirt. When she came in she became extremely very rude, raising her voice and screeming at me, saying "why did you put on your shirt". I kept reminding myself to maintain my cool and I disciplined myself by not saying anything to her. After the EKG, she said we had to go to another room to wait for the physician. As she came back into the EKG room she realized I had put on my shirt after the EKG. She stated and I quote "don't you know for a serious complain of chest pain, that my shirt has to be removed". At this point, I was very much tempted to yell back at her, but again I tried much harder and maintained my cool and said nothing to her. In the name of God, could someone please counsel this light skin black lady. Since, last night, I have been praying to God that such incident do not occur to me or any other human being in the near future. As I was going in today (7/7/09) for a lab work, I was terrified not knowing whom I will meet. I simply kept praying to God on my way to the lab. Could management please send me a confirmation e-mail or letter to confirm she was counseled to avoid future occurrence. Thanks a lot and God bless. Dr.

Dr. AJRead More
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