KCPL KCP&L Phone Number



 

Description

KCP&L (KCPL) Kansas City Power and Light has evolved into a full-service energy provider in Missouri and Kansas.

KCPL USA Corporate Office Headquarters HQ Address<

Phone Number

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1-888-471-5275Review and Hint Needed
 

Comments

 out of   based on 17 reviews.
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Date Rating Comment
8/19/2015 KCPL KCP&L - I called KCP&L to follow up on a notice
I called KCP&L to follow up on a notice I received a few months ago alerting me to the possibility of a rate increase effective October 1. Having heard nothing more and since October is approaching, I called KCP&L at their billing and service information number (816-471-5275) and spoke to a person who could not answer my question but forwarded my call to another line. After listening to the automated phone options, I found myself right back where I started. Subsequent calls yielded no results. What does it take to get an answer to a simple question, an act of Congress?

ChuckRead More
7/11/2014 KCPL KCP&L - [email protected] had the wrong address and turned off my
[email protected] had the wrong address and turned off my friends power. What can she do if she loses food

craigRead More
6/23/2014 KCPL KCP&L - Power is out in Platte City on west side of Fourth
Power is out in Platte City on west side of Fourth street South of MO 92

RedRead More
6/15/2014 KCPL KCP&L - I would like to talk to a person, NOT a
I would like to talk to a person, NOT a computerize person. Seems like every time I turn around the lights go off. No storms,wind, lightening or anything, and they go off. This has been going on since your bought the electric company that I had out. Very tiresome. And yet , KCP&L wants a raise to make things better. Wish they would take care of the problems they have. This happened today, 6/15/14. Power was out for over 40 minutes,

Carla Read More
5/28/2014 KCPL KCP&L - We went off power aproximately three weeks ago.
We went off power aproximately three weeks ago. KCPL came next day and did a temporary connection saying that an outside wire had broken and they were going to repair it. Since them big holes were done in my yard, big trucks came 5 days in a row (at least 5 big trucks) last week, larger holes were made and them covered.....and still there is a thick black wire lying al over my yard. This is risky when I am mowing the grass and there are big patches left without any grass. My question is: When are they going to dig in that wire? Why nobody form the company contacts me to tell me what is going on? When I try to call them I only get an answering machine.! Is this the way a private company should behave? please somebody from KCPL contact me and tell me what is going on !!! Thanks

Vicente CarlosRead More
3/22/2014 KCPL KCP&L - KCP&L power was off for more than an hour
thursday 3/20 our power was off for more than an hour. Neighbor said he thought they were putting in new meters. After the power was restored we foumd that the power being turned back on had killed our internet modum and shorted out the controls to the compressor in my refrigerator. The repair on the refrigerator was over $300. To say the least I am not a happy camper. We received no written communication that our power was going to be turned off, so now I am out over $300 because KCP & L can't communicate with it's customers, nor could I get a live person on the line to vent my frustration.
Jep

JoyceRead More
11/27/2013 KCPL KCP&L - I moved out of a house at which I had kcp&l. I
I moved out of a house at which I had kcp&l. I left owing a balance due to an on the job injury. I have since moved into another house and again, have kcp&l. The account was supposed to transfer back to my landlords name after the tenants before us moved out. It didn't. Two days ago, they came and shut off the lights claiming I had been knowingly stealing power from them since 10/1/13 to date. They said it was a dormant account and they detected usage through cellular technology. In other words it was in no ones name. Now, not only do they want the past due balance from the previous house which I understand, they also want proof that I didn't live there from July to October.
I can provide proof but it takes them 3 business days to think it over. This week is a short work week for them, they are closed Thursday and Friday. This means my power wont be turned back on until next week.I didn't knowingly steal power from them. I may be alot of things but a thief isn't among them. I was planning to have my family over for Thanksgiving, now we are out in the cold.

jamesRead More
11/27/2013 KCPL KCP&L - I moved out of a house at which I had kcp&l. I
I moved out of a house at which I had kcp&l. I left owing a balance due to an on the job injury. I have since moved into another house and again, have kcp&l. The account was supposed to transfer back to my landlords name after the tenants before us moved out. It didn't. Two days ago, they came and shut off the lights claiming I had been knowingly stealing power from them since 10/1/13 to date. They said it was a dormant account and they detected usage through cellular technology. In other words it was in no ones name. Now, not only do they want the past due balance from the previous house which I understand, they also want proof that I didn't live there from July to October.
I can provide proof but it takes them 3 business days to think it over. This week is a short work week for them, they are closed Thursday and Friday. This means my power wont be turned back on until next week.I didn't knowingly steal power from them. I may be alot of things but a thief isn't among them. I was planning to have my family over for Thanksgiving, now we are out in the cold.

jamesRead More
11/15/2013 KCPL KCP&L - Is there any way to talk with a live person KCP&L?
Is there any way a customer can talk with a live person to get information. My nieces power was off ...she got assistance to restore her power. It was restored on Friday and on all weekend...by Tuesday the power was once again off and the reason they said it was off was because of tampering!! She has not been able to talk to anyone about this situation. There is no way she or anyone she knows tampered with that box.She had already made the arrangements to get the bill paid, the power was on. Please..is there anyone she can speak to, contact to get this resolved. She is running out of options of places to stay. I appreciate your attention as soon as possible. Thank-you.

CarmenRead More
11/10/2013 KCPL KCP&L - Got lights turn 3 weeks got behind because gettig
Got lights turn 3 weeks got behind because gettig a divorce. I getting cold outside and can not any nowhere. They will work with me to get turn back on. My dogs or cold am cold. I get once a month am a retied person. I have try ever where to get help.evertime I go some where they either out fundcaream old enough. So I guess me and fogs half frezze very least 2 months until can find some money. This sad middle reireed person can not any help.

Nolan Simon
Sedalia Mo.

Nolan SimonRead More
10/8/2013 KCPL KCP&L - I have 2 little kids 2 and 3 years old my lights
I have 2 little kids 2 and 3 years old my lights have been turned off for 3 months now and kcpl won't let me make payments and know one will help me I need help please someone help me and my babies

amyRead More
9/28/2013 KCPL KCP&L - I recently bought a washer and dryer, now I would
I recently bought a washer and dryer, now I would like to see about getting a rebate from KCPL for my washer. I used to have Aquilla. I live outside the city limits of Belton. I cannot find a rebate for washers in your lists of rebates, and I have looked in your many lists. Everything else listed, but washers. The dealer said it would be easy to sign up. So....

ShirleyRead More
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