Kia Phone Number



 

Description

KIA is the South Korean-based manufacturer of cars and SUV's. KIA America is based in California and cars are made both in the USA and in South Korea.

KIA USA Corporate Office Headquarters HQ,/b>
11 Peters Canyon Rd.
Irvine, CA 92606 USA

Phone Number

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Comments

 out of   based on 381 reviews.
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Date Rating Comment
12/1/2016 traded in a leased Kia Forte for a 2016 Soul.
traded in a leased Kia Forte for a 2016 Soul. Nice car. Lousy service from both the sales people(Eric), finance manager,(Martin) and general manager. (Sean) This is at Garvey Kia in Queensbury, NY. After leasing the car, found out that they only paid four lease payments on the old car instead of 5. Would not return calls. Salesman was "on vacation." and after that the finance man was on"vacation" Disputed the down payment on credit card. I think this may have given them the incentive to listen.Finally after three weeks was able to got down and get the check for the 5th payment.( the check had been in the mail for weeks, they said) right, and Donald Trump is not the President elect. Needless to say they did not give me a survey,.!!!!!!!!!!!!!!!!!!!!!!!!!!! and now they want to service my vehicle. very funny.

stephenRead More
7/20/2016 Kia - I need your help I am so stressed I want to cry
I need your help I am so stressed I want to cry on my way to ft lauderdale on Friday evening we were driving our 2012 Kia sorrento and in the middle of alligator alley the car went from 80 to 10 miles in seconds and would not accelerate sounded like a spaceship was taking off and nothing lid on my dashboard thank god no other vehicles were around my children and husband were in the car we could have lost our lives my husband struggled on his own in the dark and managed to get the car out Off the road to safety alligator alley is very dangerous road the engine completely went we were stranded there till 12:30 am in the morning in middle of no where with my daughter whom suffers from dysfunctional bleeding and barely any phone signal it was a nightmare and one of the scariest things we have gone thru we have had this car for 3 1/2 years purchased new from Fucillo Kia this happened around 8:15pm we called and had to get the car towed thru our car insurance and arrange an over night storage kia did not have a security guard or key drop off we had it towed had to get a hotel and arrange a ride back home 2 1/2 hours away car was towed to the nearest Kia that was in sunrise because towing would have been over $600 to get it back home we were told the next morning a new engine was needed they have had us back and forth I have spoken to every manager available from store to Corporation in California and finally after 3 days they requested all of our maintain receipts and pictures of the motor hours later we get a phone call letting us know our records and engine are in maculate condition and a new engine would be ordered under the warranty and they would try to get us a loner because it would take a couple weeks then a few hours later the service manager called to inform us that due to a massive engine failure on 2012 sorrento the engine is discontinued and no longer available and I would have to wait a minimum of 3 weeks for them to special order the parts because they would have to be fabricated once received they would reconstruct the engine at the dealer utilizing the lower half of our current engine so this will take some time no idea of length of time why hasn't Kia contacted the consumers and mad them aware of this issue and no loner or rental would be given to us Kia only covers a loner for 3 days this seems unbelievable even so I don't feel comfortable on the road with this car when there's pages of people in this same predicament getting into serious accidents and class action law suites even tried going to Fucillo and they cleaned there hands stated it is all corporates issue from this point forward they have nothing to do with the warranty I feel like we are being given a run around and no support on my last conversation with the corporate office I was told I needed to wait 3 days for a supervisor to call or do what I need to do but mine while I still need to work which I have not been able to give 100% of my time this week as I have had to be on the phone with this issue also my daughter has appointments she requires continuous medical treatments due to her bleeding condition I am asking for help at this point just for Kia to make it right and put us in a reliable car that I don't have to worry about engine failure or that our lives are at risk but I don't want to get in to another car owing an arm and a leg for this car give us a credit and we will start the payments on that car other than how we were left we don't even have family here that can give us a ride it's a struggle to make it to work please help at this point feel I have been left with no other choice then to seek legal action
Thank you


Sent from my iPad

Sent from my iPad

ErikaRead More
7/7/2016 I bough my 2015 kia omtima from kia of Bedford on
I bough my 2015 kia omtima from kia of Bedford on 5 12 2016 am very um happy about the deal I was told by the manager I would b get n cold weather mats which I haven got yet ive call him 2 time no call back to this day all so when I got my car they hade a $750.00 cash back on top of your best deal when I call the manager t next day he told me I diden qualfie for it all so they were in such a here to sale me the car they put on a temp tag and diden tran fer my plates the registration was n my glove box all they hade to do was look that was extra money I hade to spend I would not tell no buy to buy a car from kia of Bedford it was my first and last time Clinton leverett

clintonRead More
3/27/2016 I purchased a 2013 Kia Sorento in 2014 with
I purchased a 2013 Kia Sorento in 2014 with 36.000. It now has 63.754 miles on it and the warranty just ran out. I was riding down the highway and the car just stop without any warning no lights or anything. I will be contacting the corporate office on Monday. They sold me a lemon and they new it.

BJRead More
2/26/2016 My daughter took her car into the kia on 28th
My daughter took her car into the kia on 28th street in grand rapids just recent to have her belts changed out and now its squeaking. According to the paperwork the service department also checked and added fluids. She picked her car up and drove it to school when the car started sounding funny. She had a person from class and a cop to check her oil. They both said she had no oil in her car. My daughter had to get a ride to the store to buy some oil. She took the car back to kia and they checked and said she had no leak and finished off the oil . I live 700 hundred miles away and cannot send my husband with her. My personal opinion she's a young lady and they are not doing the service she's payed for. While her car was being serviced They allowed her to drive a new car which she nor I can afford a brand new vehicle. She is trying to get an education and working to help pay for it. How can women go and have their car serviced when they are not being honest? Did they really change out her belts or just spray something on them to keep them from squeaking for a while and did they drain her oil purposely?

BrendaRead More
2/13/2016 i bought kia rio 2015 from UAE dealer, as a city
i bought kia rio 2015 from UAE dealer, as a city car and economy you can save your money.
i found that full tank op patrol make only 230km in/out the city, that means there's a problem in the car.
i sent the car for the first maintenance and asked them about the issue, they reset the computer only(its a routine process in GCC), still no change.
yesterday the car complete 11,000km i sent for 2nd mantenance a inform them again they told me maybe the O2 sensor need to be change under waratee. then i spoke with service manager he told me thats the normal for kia rio only maximum 240km if the O2 sensor change no change will be.
still the car not finish and spar part not available in AUH they made request from Dubai.
in general very bad service after sall, no knowledge with sales man, the main information and details not given for customer, no body looking for customer after bought the car, no advicer available in the workshop, service manager sitting in his office without taking care for customer complains.
finally, im not interested in my car and looking to sell the car ASAP, Any body ask me about car i will advice him for another modle becauce the problem the dealer management.
still my issue not closed, waiting a call to receive my car and i know nothing change.

MOHAMMADRead More
12/8/2015 Don't buy a Kia! Your life will be hell
Don't buy a Kia! Your life will be hell. My 2014 Kia has had problems from the beginning. I have had to have the car charged 14 times. When I do to mu car I am never sure it will start or not. My favorite was being caught with a dead car during a snow storm with a response time of 3 hours. It stalls in intersections and while driving which impairs driving. The window, during Winter, decided to go up and down at will. ( they fixed that). I have a premier sound system with mood lights which is nice when it works. Right now, the sound has decided to leave so I am driving around with earphones and an iPhone for music and navigation. Forget about getting a positive response from Kia service. I wrote a scathing review and the manager of Oxmoor Kentucky tried to hard arm me into changing the evaluation. What is Kia? The mafia.

JanRead More
11/14/2015 Kia - I unknowingly paid for carpeting I didn't want,

I unknowingly paid for carpeting I didn't want, $130 "option" was not on the list but they hid the new car window sticker in the glove box so I didn't get to see it right away.
Then I was told they all came that way !
I wanted mats as I don't drive barefooted.

Then it had no CD player, like all the literature said it did.
I was told they simply didn't update brochures yet.

Then the "military incentive" for $500 they said I didn't qualify for.
I emailed them the next day and proved otherwise.
Dealer admitted the error and would try to take care of it for me.
Back & forth on the phone to the dealer and KIA consumer affairs got nothing but promises and BS.
Still waiting over 3 months later !

Then I had to buy the spare tire, a little over $200

To top it off, I put about $10,000 down on it only to have the first payment deducted 9 days later !
It was supposed to be for the next month !

Total of getting screwed...over $1000 or so.
At this point, I think small claims court is the answer.

GeneRead More
10/24/2015 Regarding KIA's 10 yrs 100,000 miles warranty
regarding 10 yrs 100,000 miles warrant.
09/20/2015. I bought Kia Amanti 2009 Augst under 36 miles new car at delaership at NY. The current milage is around 85,000 miles, caused transmission problem and car had towed at delar mechanic shop. Kia motor corp. does not cover 10yrs warrant 100,000 miles powertrain for my car. Purchased the dealership office was closed and new dealership say, They don't know previous car deal, I think they avoid my case. Now I am contact comsumer dept. they asked initial sales recipt 7 yrs ago. I sent title and finaicial release letter of bank. initial time rhe car applied $5000 factory rebate, I think they have all documents of my car. I am contacting comsumer dept. for solutions.

kimRead More
9/16/2015 Danbury Kia Dealership Corporate Complaint
Re: Danbury Kia Dealership Corporate Complaint

Specifically: Julio Z. & the receptionist who answered the phone at ~11:00 am on Monday, 9/14/15.


Danbury Kia, at 100A Federal Road, Danbury, Ct 06810/(203) 730-5737 is again w/out a manager--and, the customer service is again lacking. Why is it that a customer has to verbally spar w/a receptionist prior to being put through to a young man who stated that he wasn't a manager & is also receiving "attitude" from the receptionist? I certainly hope incoming calls are recorded because my experience on 9/15/15 can be part of Kia's employee in-service on "How to poorly represent Kia, lose customers, & have (another) Better Business Bureau (BBB) complaint lodged".

The last three (3) times I've had my 2012 Kia Sportage serviced by Danbury Kia, I've observed professionalism trending downward. However, my telephone exchange on 9/14/15 was the worst yet.

Knowing the online self-service schedule has given me difficulty in the past, I called 203-730-5737 to confirm that (a)my appointment was updated, & (b)to confirm request for a loaner car was received & taken seriously. You see, in the past, when I've asked for a loaner car while my Sportage was serviced, I have met w/snickers & eye rolls. Inappropriate. Period. While I don't have to disclose the reason for my request, I will: I have a handicapped child & need to be accessible to him at all times. Rationale notwithstanding, never should a customer be met w/the experiences that I have.

Despite the online system generating a confirmation number for me (X08F0GJYTC) I was told by the receptionist my appointment had not been modified. The young lady made the appointment change for me w/incident. When I asked her if she'd like my reference number she stated "No, we don't use them." She would not accept the number, nor would she provide me any kind of confirmation follow-up. I then inquired as to when the loaner car would be ready for me. Forthcomingly, I explained why I require the accessibility. The receptionist's arrogant response was "We have no loaners 'til maybe next week if you're lucky." I tried to explain that was unacceptable...and her response was that she was sorry but "it is what it is". I then requested to speak to a supervisor. The girl's response was "You can, but we still won't have one."

It gets worse:

The receptionist forwarded me to someone named Julio Z. I explained that I'd modified my appointment & was unable to receive any kind of confirmation. In addition, I shared how I required the rental due to the need for accessibility to my little one. Further, I voiced that the receptionist represented Danbury Kia poorly. Julio stated that he received attitude from her as well. Julio stated that he would get back to me by 12 noon tomorrow (which was today, 9/15/15) w/a status update re the loaner.

The most disappointing event is below:

I called the Danbury Kia telephone number referenced above at 11:19 am this morning (9/15/15) & provided Julio w/a friendly reminder that he gave me his word that I'd hear from him by 12:00. I called again at 12:20 pm. Both times I received a voice mail which clearly identified Julio. It is now 1058 pm & I continue to have no response.

I have canceled my appointment for 9/17/15.

My Sportage is not the 1st car I've purchased, but will be the last one purchased from Danbury Kia. In addition, I have informed my sister & brother-in-law, Marie Helena and John Fusco, who've purchased multiple cars from Danbury Kia of this inefficiency & poor business.

Before this, I looked forward to referring Danbury Kia. I sang the praises of the dealership's convenience & professionalism. Presently, the staff in the service department of the Danbury Kia dealership poorly represent it. I hope action will be taken to correct the myriad inadequacies I've described so that more customers are not lost, & that staff subsequently hired will represent Kia appropriately.


Evette HitscherRead More
9/3/2015 I have tried to find a telephone number to Any Kia Manufacturing Plant. No luck.
I have tried to find a telephone number to Any Kia Manufacturing Plant. No luck. I bought a Kia 2013 Sportage on Feb.14, 2013. paid in full. I have had numerous problems starting with a metallic popping noise under my car. took them 2 years to finally get their heads out of their butt and figure it was the muffler., next they couldn't get a stain out of passenger front seat. gave up trying. next is my brakes and rotors. said I needed new ones as of February 2015. paid for the front ones to be done. Thought I was getting new rotors and pads. then in March I did the back ones. found out that they only turned my rotors and gave me cheap pads. Now they are saying that the front needs to be replaced completely to the tune of 600.00 what is up with this. They should have been under warranty and I should not be putting out over a thousand Dollars on a car that has only 18000 plus a few more miles. and definitely not only a few months from being fixed. I bought it at Berlin City Kia, Burlington. Please hurry with a solution for I can't drive my car due to the pulsing of the brakes.

JoAnn(memejo)Read More
8/14/2015 Several months ago I wrote to complain about a Kia
Several months ago I wrote to complain about a Kia Service Center's treatment. (Kia of Waldorf in MD.) They had done unauthorized service and then refused to return the car stating that they thought the mechanic did not have a right to the car. No one had called me to tell me the car was there or that they thought it was with an unauthorized person. The answer from Kia Corporate was totally irrelevant. It stated what I already knew about the warranty and the engine and I was not disputing that. Now several months later, after a lot of pressuring of the Kia Dealership and the mechanic who took it there without my permission, I have my car back but it is in even worse shape and parts are missing. Someone needs to find out what is going on at that center. What did they do with my car parts? Why is there a large hole in the engine where before there was a slow seeping of oil? The car was driven into the service center but now will not start at all. The car is being evaluated now for additional damage. I paid $629.00 to get the car back in worse condition than when it was taken in. They only supposedly did an engine check (that I did not need or authorize). They also falsified an invoice that said I had been there, picked ;up the car and brought it back. I have never been there and no one from Kia Waldorf ever called me as would be expected since they had all my contact information in the Kia database. I didn't even know they had the car until it had been there for about a month.
I am completely aware that the mechanic was also wrong for taking the car there in the first place, but not contacting me when they thought he shouldn't have the car and then their rude and unprofessional behavior and the additional damage to my car is a problem with the Kia Waldorf service center. Will someone please address these issues?

KarenRead More
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