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Kia

 

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800-333-4KIA
 
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Comments

Date Comment
7/30/2010 you shut your garage move .now find us . my car needs its next sevice where do i go
fed up
7/21/2010 I purchased my KIA Spectra in July 2002. I am extremely happy with the service after the sale and will continue to purchase Kia's. I looking at the Soul now.
Merri
7/14/2010 Well, just had to take in our Kia Rio for yet ANOTHER repair. Overheating again! Last time we took it in, three months ago for the same problem, had to be worked on three times in one week, before they supposedly got it right (and each time a new replacement part was required ... along with a HUGE repair bill) Well, two days ago, same problem, got it back the next day (supposedly fixed and $200 lighter in the pocket, because it was something else this time.) After we got it back, kind of figured it would require more repairs, as the mechanics at the Cedar Rapids, Iowa dealership can't seem to take care of a little problem in one visit. … Hate to say it, but I called it! Yes … 1.5 hours after my husband got his car back, it overheated AGAIN! (But gee …. Car mechanics drove it all day, and it was fine!) Let’s see over the last 3 mos. we’ve replaced the engine, the radiator, hoses, a TON of sensors, tires, thermostat, water pump, fuel pump, dumped in over $6000 in repairs …. HMMMM wonder what else the mechanics can find to replace and charge for their labors. Oh … and by the way, that $25 thermostat this last time ended up costing $200, because oops they found a couple other things (which I don’t even know what they are – my husband supposedly does – but, you know, believe it or not there were still a few parts that needed replacing) You would think, wouldn’t you, that whatever is wrong now, is under warranty? Don’t know … but with the racket (yes, that’s what I believe it is) they got going, not holding my breath. Oops … I jinxed it yesterday when I said that. Can I take it back? It comes down to one of three things ... lousey product, inept mechanics, or we're just plain getting screwed.
Tari
6/24/2010 To whom it may concern, I wanted to share my story of our history with the Kia Sportage. My daughter was less than a year old when the Honda CRV was going. With the research I had done on the safest vehicle to be traveling around with my daughter, I drove straight to my local Kia dealership. It was a little out of my budget, but you can’t put a dollar amount on the security you want for your children. It was just her and I, and I had no problem picking the one I wanted and we were on our way. In September of 2008 we were in a major car accident. We were t-boned at an intersection by a lady driving a truck that ran the red light. I was knocked unconscious, and when I came to I immediately turned around to check on my daughter. I didn’t even say anything, I don’t think, she just saw the fear in my eyes. She immediately told me, “I’m ok Mommy, I’m ok.” There were already people out of there cars trying to get us out. The truck sent us airborne across the intersection. She hit us dead on where my daughter was in her car seat and then we landed and hit two cars on the driver side. My boyfriend was not far behind in his vehicle. When he saw my car he didn’t think it was me because the magnetic stickers I had were no longer on the back. But then he saw people opening the back hatch and pulling her bike out and he knew it was us. By the looks of the car, he feared the worst. The only way we could get out was through my driver window, and they got my daughter out through the back. We were sent to the hospital by ambulance. I had a history of herniated cervical discs, and I demanded my daughter to be checked for any possible injury not seen at the accident. We ended up only having many bumps and bruises, and I had a severe case of whip lash, but we were alive!!! I have God and Kia to thank for our survival through this horrible accident! When it was time to go get a new car, I went straight back to Kia. We got another Sportage, a year newer and am still very comfortable driving this vehicle. I look closely though when I go through intersections. Thanks for listening and thank you for building a superior vehicle that any person, especially parents should feel that they will be protected in case of an accident. Your truly,
Allison
6/14/2010 2011 Sorento, got one month ago, front right strut rattles like a broken shock, Kia tells me all 2011 sorentos have this defect but they have no fix for it . They have known about it since the car was released in January but will not tell Customers until they find out themselves. If I knew I would never have purchased.
mark
5/18/2010 never again will i by a kia anything. just 800 hundred miles after the warrentee was over both catalytic converters went out. the dealer charges 3000 thousand dollars.
cubman
5/5/2010 I bought my daughter and her family a kia sedona and it lunges. She has brought it into the dealership and they can't get the car to repeat the lunging. I have found many people on the web with complaints about Kia and they also have lunging problems. Please contact me if your Kia is lunging maybe we would have enough people to support a class action suit before someone gets killed or injured. My grandkids ride in this car and I want it to be safe.
Eileen
4/2/2010 Re my 4/01/10 comments on my 2005 Kia Sedona... Believe it or not I called Kia Customer service and they took care of the problem immediately. WOW!!! could not believe the courtesey and concern. My faith is restored!!!
Clyde
4/1/2010 I have a 2005 KIA Sedona with just a little over 60,000 miles and the transmission hose blew and I lost all the fluids. I had the car towed to the Kia Dealer in Mesa AZ. I was told it is not covered under the 100,000 warranty. But if there was any damage to the transmission they might or might not cover that. They want 300.00 to fix the hose and fill the transmission fluids. It seems to me that the hose is part of the transmission and should be covered under the power train warranty. It makes no sense that the transmission hose is not part of the transmission. If this the treatment a loyal customer gets from Kia who has recommeded Kia to all of his friends and yes even strangers, then I was remiss in my belief that Kia was a reputable and true to their word company. In this day and age when competion is very strong , that apparantley kia is not concerned. This car has been serviced regularly and well taken care of by me and I feel Kia should fix this problem at no charge, since there seems to be a fine line as to what a power train warranty covers....apparantley a transmission hose is not part of the transmission . Ridiculous!!! I am not happy and if this is not fixed to my satisfaction I believe I will not be buying a Kia in the future, nor will I any longer reccomend Kia as an alternative to an American Car!
Clyde Greenwood
3/25/2010 I bought KIA (malaysia)in December 2008. After 7 months the gear transmission breakdown. Send for service at KIA service centre takes 5 months to complete. Feb 2010 get back the car. Till todate unable to drive on the road. Know why, each and every department do not know where the car grant and I can't renew my road tax.
nasaruddin
3/19/2010 I own a KIA sorento EX 2007 (40000 miles), I had problems with the automatic transmission, the dealer in Colombia told me that the problem is because of 4 solenoid valves in the valve easy control failed, they do not have the spare parts (solenoid valves), so they suggest me to change the complete assembly, but it is very expensive. I am not agree, also it is not clear for me the reason of the damage, all the oil changes and periodic mainteances are made in the dealer shop. A few months after I bought the car, they change from 2 years to 5 years the warranty coverage. I need your help in order to find the solenoid valves as spare parts as soon as possible, and not as a complete assembly, and also to understand the real reason of the fail, it is not a old car. Thanks in advance for your help. David
David
3/16/2010 kia shuma 2000 problem everymonth what problem mobilizer code lose the code car don't start malta dealer thomas group don't help every month they want 35 euro's to re code
noel
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