London Fog Phone Number



 

Description

London Fog is famous for outerwear and rain coats. London Fog is seeing a revival with their appearance on the tv show, Mad Men. The products are available at Macys in the United States.

London Fog USA Corporate Office Headquarters HQ Address
Iconix Brand Group, Inc.
1450 Broadway
New York, NY 10018
Corporate Phone Number: 1-212-730-0030
Fax Number: n/a
Email Address: [email protected]
Stock Symbol ICON


Phone Number

PhoneHint
1-212-597-4950Review Needed Please Comment
 

Comments

 out of   based on 53 reviews.
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Date Rating Comment
6/15/2016 I purchased the London Fog Stratford Club Bag at
I purchased the London Fog Stratford Club Bag at Hudson's Bay as a Christmas gift for my daughter. Recently, I noticed that one of the handles developed a tear which, without attention, will render this bag useless. A Hudson's Bay rep who informed me that they, themselves, play no role re: warranty issues beyond a thirty period, provided a customer service contact number which I called just now. The male I encountered was very unprofessional - rude actually, and impatient in dealing with the issue I was attempting to present (I use the term "dealing" specifically since, in my view, what transpired between us could hardly be referred to a "service"...never mind customer service). I was asked to call back as he was on a long distance call (so was I!). I was told to "be fast" which was very unexpected and put pressure on. I was told I could ship the case to his address ...maybe it could be repaired unless it wasn't a defect in which case I understood it wouldn't get fixed and that I would be paying for shipment back to me. I ended the call abruptly. I'll take the bag to a shoe repair person, pay for it out of pocket and hope for the best. Moral of the story: a sale price is not always the best price. Educate yourself PRIOR TO as to what the details are re: warranties as well as what role the manufacturer and retailer each play and don't make the purchase if either demonstrate hints of the lack of integrity I came upon. Best.

VickyRead More
1/31/2016 London Fog - One flight and the insignia was lost leaving two unsightly holes
I bought the plaid suitcase. One flight and the insignia was lost leaving two unsightly holes. I contacted the company by email and got a prompt response. There is no way to get a replacement piece.

BeckyRead More
12/2/2015 London Fog - I would like to know what to do with a pair of rain boots I bought at Hudson Bay in Windsor Ontario
I would like to know what to do with a pair of rain boots I bought at Hudson Bay in Windsor Ontario. The make is London fog. I just purchased the boots last year and they have a tear in them right above the heal. It is almost like a seam is there.
What can you do for me ?
I do not know where else I can write a complaint.
Thank you

Debbie Read More
11/15/2015 I contacted London Fog in Edison NJ. My suitcases needed replacement
I contacted London Fog in Edison NJ. My suitcases needed replacement. The customer service dept. was prompt in replying to me, Colleen Nachbaur was very professional & helpful in processing my claim. I will continue to buy London Fog products. Very pleased with product & service. Thank you.



GlenysRead More
11/15/2015 I contacted London Fog in Edison NJ. My suitcases
I contacted London Fog in Edison NJ. My suitcases needed replacement. The customer service dept. was prompt in replying to me, Colleen Nachbaur was very professional & helpful in processing my claim. I will continue to buy London Fog products. Very pleased with product & service. Thank you.



GlenysRead More
4/27/2015 My wife bought a London Fog cap for me about 5
My wife bought a London Fog cap for me about 5 years ago. It is my favorite and I wear it more than any of my other caps. If it gets dirty, I wash it and it is as good as new. Today I was visiting a friend and her dog grabbed the cap from my lap and ran around the room using it as a chew toy. It took 10 minutes to get the dog to release it.
I was astonished to see that aside from some wetness, the cap was completely undamaged. I look forward to it being my favorite cap for at least another 5 years. Thank you London Fog.

DanielRead More
2/23/2015 Bought a men's chester parka from London Fog.
Bought a men's chester parka from London Fog. Zipper fabric tore within three weeks and the zipper broke off within six weeks. This is the second time this happened to me with a London Fog coat. Customer service will not respond to my e-mails. Never buying anything made by this company again.

JoshuaRead More
1/14/2015 London Fog - NO ONE answers the phone. Neither the customer
NO ONE answers the phone. Neither the customer service or corporate line. NOT consumer friendly!

CCRead More
1/6/2015 London Fog - Love, love, love, LondonFog coats. It has been a
Love, love, love, LondonFog coats. It has been a must have from generations. Whom ever I give a gift of love it is a Londonfog coat. Just received my Ultra Lightweight Down Coat. My son is 12 and is growing I purchased a medium size for him. My older generation loved down pillows. So excited now for my next purchase. Thankyou for makingmy fam happy!

DonyaleRead More
12/1/2014 There is NO WAY to talk to anyone at London Fog by
There is NO WAY to talk to anyone at London Fog by phone.
Not even on the busiest shopping day of the year.
Not even if you call corporate headquarters.
The sizing of their coats is TOTALLY DIFFERENT than any other sizing of women's clothing in America.
And there is no one to talk to, to tell you if you are making the right choice.
After e-mailing customer service, I got a reply 3 days later.
They said the sizing was based on the measurements of the COAT not the person wearing the coat!!!
WHO DOES THAT?
I am still totally confused as to which size I should have ordered, and may have to return coat---IF that is even possible.
Who can tell?
I have not even received my coat yet, and I am terribly unhappy with this company.
London Fog used to be a quality brand name.
Obviously, not any more.
I wish I had never ordered from company.



VEERead More
11/15/2014 London Fog - I bought a winter jacket $$$, thinking it was high
I bought a winter jacket $$$, thinking it was high quality. Since day 1, I got a lot of feathers falling off and sticking on my clothes when I was taking off my coat. 3 days after I bought the purchase, a bottom of the Hood fell off. The red color rubs off on my beige bag that I carry and on the edges of my computer (because I work on the train when commuting). Now, it's been 2 weeks that I have problems with the zipper: it unzips from the bottom and at the top, it stucks at one particular place. Customer servide doesn't want to replace it.

NicoleRead More
9/18/2014 London Fog - I bought the brown plaid side luggage three months
I bought the brown plaid side luggage three months ago because it was very attractive. I also assumed it was durable! At least beyond three months! On my last trip the outer carriage cracked near the wheel causing it to lean awkwardly when rolled. I want a refund or replacement.

AnnRead More
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