Lucille Roberts Phone Number



 

Description

Lucille Roberts is a women's health club pioneer, leading the way for millions of women to experience fitness and well being.

Lucille Roberts Fitness USA Corporate Office Headquarters HQ Address
4 E. 80th St.
New York, NY 10021
Corporate Phone Number: 1-888-582-4553
Fax Number: 1-212-734-4151
Email Address: [email protected]
User Provided Phone Number:1-212-734-9717 or 1-212-268-4199

Phone Number

PhoneHint
1-800-872-5824Review Needed Please Comment
 

Comments

 out of   based on 168 reviews.
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Date Rating Comment
1/28/2016 Lucille Roberts - HORRIBLE CUSTOMER CARE. VERY FRUSTRATING TO JUST
HORRIBLE CUSTOMER CARE. VERY FRUSTRATING TO JUST CANCEL A MEMBERSHIP. THEY ARE HAPPY TO NOTIFY YOU OWE MONEY,,,BUT NEVER A CALL OR NOTE TO SAY..."HEY YOU"RE NOT COMING IN..."TO CANCEL IS JUST HORRIBLE. NEVER AGAIN. WILL NOT HAVE NOT ONE GOOD WORD. MY KNEE WAS HURT DURING A WORKOUT. INSTRUCTORS WERE GOING SO FAST I COULD NOT KEEP UP. DESPITE ME TELLING HER I HAVE A BAD KNEE. SHE SAID "JUST TRY TO KEEP UP".
IM DISGUSTED. I CAN'T CONTACT ANYONE AT THE HEAD QUARTERS OFFICE AT 212 #. DEFINITELY WILL REPORT TO BETTER BUSINESS BUREAU WITH A ---AAA MINUS TRIPKE A. yes they want email to know is reporting. Would love to hear from the owner. customer service is so important...and company's is POOR!!!!!!!

mariaRead More
1/19/2016 Lucille Roberts closed my gym but they continue to charge my account
they closed off the gym in my area but still taking fees from my account and I was never informed about closing off the gym.The guy I spoke got an attitude and they refuse to refund me my money back.

pattyRead More
1/7/2016 Lucille Roberts - I recently signed up for a pre-paid one year
I recently signed up for a pre-paid one year membership at the Forest Hills NY locations as gift for someone via one of the most painful process ever. After reviewing the fees on their WEB site, i decided to personally visit the Forest Hills, NY location to purchase my membership gift. This process took almost two hour due to a major price difference on what the sales agent wanted to charge versus what was quoted online. The sales agent could not explain the price disparity. I kept insisting but she refused. At this point, I insisted on speaking to a manager, but that went nowhere fast. Being that this was a Christmas Gift, I went along with the purchase and told by the sales person that I have two weeks to cancel without a penalty.
I am now trying to cancel the membership due to the member’s work conflict and travel schedule and so far have not been able to do so. The contract period is from January 16, 2016 to January of 2017. I have made several phone calls to the customer service number provided and was told that they do not offer cancellation for pre-paid membership.
I am now stuck with a costly one year membership that no one can use. I will continue to try and get this resolved and take a penalty if necessary, but I can’t seem to find anyone that can help. Your WEB site does not offer helpful answers and their customer support is rude and not very helpful.


ToniRead More
1/4/2016 How do I cancel Lucille Roberts membership - Online?
I too am trying to cancel a membership. The staff at the gym say, "you have to do it online". I can't figure out how to do it online, they do not make it obvious or easy. No one at customer service or headquarters will answer my calls. I am transferred to a recorded message and then disconnected.

NRead More
8/31/2015 Lucille Roberts - Closing the gym at East Gun Hill Road?
I was received a letter on May 26th that they were closing the gym at East Gun Hill Road. I decided to cancel because there was not another gym closed by. I made several calls to cancel my membership, but I could not find a person to speak with. I had my charge card to stop paying them, but I get messages every day saying that I need to pay.
I am going to write to the New York State Attorney General's Office on Monday, August 31 and file to have this company investigated because I cannot contact anyone.

JessieRead More
6/11/2015 Lucille Roberts - This gym is not more the sent I'm enjoyed one day
This gym is not more the sent I'm enjoyed one day , and customer service is TERRIBLE . I have 4 days calling and they do not answer nasty people.

margaritaRead More
5/7/2015 Lucille Roberts - I just joined the FIT club in M.P. on Long Island
I just joined the FIT club in M.P. on Long Island and am not a happy camper. I found most of the classes to have self-serving trainers, they do not leave the platform to correct position.With the rare exception of 1 or 2 non seemed professionals. And their classes are not geared toward working women as they do not have EARLY classes - Even though they have a Hugh client base this club is run like a crap. I was taking a shower the curtain was as thin as tissue - it is just a liner very flimsy. As I adjusted the "curtain" the shower rod fell on my head. I wear Big Girl panties and I'm not a sue happy person. After I got dressed and went to the counter to mention about the incident and the woman who was there demanded that I fill out an incident report, but I had to wait because a large crowd of members were arriving. I told her I'll do the report tomorrow and she glared at me and sternly said I had to do that day ! I walked out as she kept insisting. The next day I reported it. The next time I went - I wanted to use the sauna, much to my surprise all the women were dressed including FOOTWARE - they totally destroyed the wood of what was I'm sure a beautiful sauna. I called the M.P. location and wanted to cancel I was directed to their website. I'm done - I'm willing to PAY DOUBLE for a better run club. I called the 212 734.9717 explained everything and am HAPPY to say I'm getting a refund and they cancelled my membership effective today.


KabyRead More
4/6/2015 Lucille Roberts - This is the worst gym ever FOR 3 YEARS they were
This is the worst gym ever FOR 3 YEARS they were taken money from my account they thewy said they were going to reinburse it took over 2 months to get that money back. these club are thiefs

LOLARead More
4/6/2015 Lucille Roberts - This is the worst gym ever FOR 3 YEARS they were
This is the worst gym ever FOR 3 YEARS they were taken money from my account they thewy said they were going to reinburse it took over 2 months to get that money back. these club are thiefs

LOLARead More
3/18/2015 Hey been a.member of Lucille Roberts for 6 years.
Hey been a.member of Lucille Roberts for 6 years. My question is why no new machines in myrtle ave ridgewood location. Mean while other location have new stuff. They took out machines but don't replace .they need to update all machines, like bikes,etc.thank

lydia f.Read More
11/10/2014 Lucille Roberts on Jamaica treat they costumers
Lucille Roberts on Jamaica treat they costumers like dog doo doo

sandraRead More
9/15/2014 Bohemia Lucille Roberts displays so much
Bohemia Lucille Roberts displays so much inappropriate and illegal practices that it is ALARMING!
First, facility offers old lockers, old equipment, horrible paper thin toilet paper, uneven aerobic room floor etc...
Manager allows herself to be rude and unwilling to professionally listen to ideas and or concerns. A manager who allows for a babysitter to potty train her daughter in the babysitting room...Board of Health Issue because there is no bathroom in the babysitting room!!!! Babysitting room is a mess no structure just toys everywhere ...not enough to have only one person in there with such a wide array of ages where kids are hurt constantly or bullied by even the babysitter's daughter. Babysitter needs to arrange proper care for her daughter at home until she is potty trained and doesn't beat up on kids. Imagine if you don't see it happen a parent will never know her child is being bullied. No proper communication. Place is a JOKE!!

FoxyRead More
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