Macy's Phone Number



 

Description


Macy's® Customer Service Phone Number:

1-800-289-6229

Macy's Department store carries clothing, Accessories, Jewelry, Beauty, Shoes and Home Products for women, men and children.

Macy's USA Corporate
Address:
7 West Seventh Street
Cincinnati, OH 45202
Email Address: [email protected]

macys.com Customer Service
P.O. Box 8215
Mason, OH 45040

Hours
7 Days a Week
9am to Midnight (Eastern)

More Phone Numbers
Tech Support: 1-800-289-6229
Credit Services: 1-877-493-9207
Corporate Phone : 1-513-579-7000
Furniture: 1-800-289-6229
Warranty: 1-800-289-6229
Macys.com: 1-800-289-6229
Fax Number: n/a

Phone Number

PhoneHint
1-800-289-6229Press 1; then press 2.
 

Comments

 out of   based on 165 reviews.
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Date Rating Comment
5/31/2016 Macy's - WORST customer service in the world!!! My
WORST customer service in the world!!! My frustration level is off the charts right now after calling THREE different numbers and spending 25 minutes listening to recordings that do not deal with my issue. It is impossible to get to a live person! I do not know how you people stay in business. You should be ashamed of your name!

LindaRead More
5/27/2016 Macy's - I'm currently online at the moment in the
I'm currently online at the moment in the Philippines for about 20mins now trying to find why I cannot access www.macys.com here in the U.S. Unbelievable and Ridiculous and now I'm hanging up after another 15mins. Macys seriously needs to get it together

AudreyRead More
5/20/2016 Macy's - I was just informed my wait time would be 85
I was just informed my wait time would be 85 minutes to speak to an agent. This after spending 15 minutes trying to get out of the robo-loop. All I wanted to do was to give them my new address. I will send them my last payment and will take my business someplace else. This poor customer service is just indicative of the poor service in the stores.

RitaRead More
5/19/2016 Macy's - I so agree the with other customers, the worst
I so agree the with other customers, the worst customer services I have experience. I been in the retail business for over 25 years. And the Best yet. I was a manger in Macys for years. I spoke to every person not in the usa. and still couldn't help me. Not even going to give a 1 star. 0 customer services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CHERRead More
5/11/2016 I purchased items at Macy's on 5/10/16 and was
I purchased items at Macy's on 5/10/16 and was supposed to receive a 6-piece Lancôme gift, not so. I received 2 samples of other products. The sales clerk never mentioned the gift and it's written on my receipt. I did not realize this until I came home. I tried calling customer service and as the people who've written above, no luck with the run-around automated service. I am going to visit the store again and hopefully I can resolve this issue or write a letter of complaint. Maybe someone will listen. This is not supposed to happen. Very bad customer service.

CoraRead More
4/30/2016 Macy's - This is a followup to my last comment. I called
This is a followup to my last comment. I called the 1-800-289-6229 again and, although my question was about a payment, I chose option 1 "to place an order" and I got right through to a representative and my problem was quickly solved. Hope this helps.

TyiajRead More
4/30/2016 Macy's - Yesterday I had the same experience as everyone
Yesterday I had the same experience as everyone else except after 45 minutes of trying I finally decided to give up when the recorded voice gave me the long awaited instructions, "…or stay on the line to speak to a service representative." I did not write down the number that I dialed to reach the promised land and, unfortunately, I need to contact Macy's customer service again. Thirty-five minutes and I find myself here, so I am taking this moment to vent before restarting my quest to find the elusive Macy's service rep. Someone needs to give Macy's a wakeup call - oh, I forgot - in order to do that you would need to SPEAK TO SOMEONE!

TyiaJRead More
4/27/2016 Macy's - Had to call the long distance number
Had to call the long distance number -513-579-7000, and finally was able to reach someone.
They advised the correct number for Customer service is 866-593-2543.

BreRead More
4/24/2016 Macy's - Just like other reviewers, I was very shocked by
Just like other reviewers, I was very shocked by having to repeat what I was calling about 12 times, to 12 different people. I was on hold for over an hour, and completely seething by the time I finally had some sort of resolution to my issue. Macy's offered a discount for a future purchase, but it doesn't make up for wasting my time, and the ridiculous, repetitive apologizing from each person who answered didn't help at all. When we call a huge corporation, we are looking for results, and customer care, not being blown off for over an hour to see if we will eventually just give up. I haven't shopped here since, and I never will again.

DanielleRead More
3/22/2016 Macy's - The worst customer service that is humanly
The worst customer service that is humanly possible.

A CustomerRead More
3/19/2016 Macy's - Yes, I strongly agree with the people above.
Yes, I strongly agree with the people above. There is NO ONE TO SPEAK TO LIVE, YOU GO ROUND
AND ROUND IN CIRCLES ON THE PHONE. THE WAIT IS ABNORMALLY LONG, IT TOOK 60 MINUTES
TO GET WHERE I NEED TO BE!!!!!! ALL YOU DO IS LISTEN TO MUSIC.

HOWEVER, I CAN TOP ALL OF THE ABOVE PEOPLE COMPLAINING, MY COMPLAINT IS THE BEST!
I HAD THE MAN IN THE STORE ORDER ME TWO PAIR OF SHOES ON LINE, SINCE THEY DID NOT
HAVE MY SIZES THAT I WANTED, I WAS SO EXCITED TO GET THE SIZES I NEED, THAT TURNED OUT
TO BE A NIGHTMARE!!!!! I FINALLY GOT THE SHOES IN THE MAIL. I OPENED UP THE BOXES EXCITEDLY
AND WHAT DID I FIND, ONE SHOE IN EACH BOX!!! WHERE WAS THE OTHER, IN BOTH BOXES!!!!
DON'T THEY LOOK IN THE BOXES BEFORE THEY ARE SHIPPED OUT. NOW I HAVE TO WRITE A LETTER
AND RETURN BOTH SHOES WITH ONE SHOE IN EACH BOX!!!!! THIS IS CRAZY!!!!


SheriRead More
3/6/2016 Shame on you Macy's. Your customer service number
Shame on you Macy's. Your customer service number is absolutely useless. There is no option to speak to a person. Frustrating to say the least. Service at Macy's is unacceptable.

EllenRead More
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