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Metlife Dental

 

Description

MetLife offers a range of affordable dental insurance benefit plans for companies of all sizes.

 

Telephone Number

Phone Hint
1-800-275-4638 Press, 1 at 1st menu, then 2 at the next two menus.
 
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Comments

Date Comment
7/30/2010 OMG I can't believe a live person answered the 1-800-275-4638. U have got to keep this number on file. Wow I'm still in shock!!!!!!!! Dental Office
Dental Office
7/28/2010 I am a Dental service provider and I just spent 40 mins calling 4 different numbers before finally being able to speak to a PERSON. This is NOT customer service.
DO HUMANS WORK HERE
7/27/2010 I wanted to know what reasonable and customary amount was for particular procedures BEFORE I signed up. I couldn't get a hold of a live person until I found this website. Then, they wouldn't give me the information. It was a joke. I'm glad this happened BEFORE I signed up. My sincere condolences to those of you who are stuck with this fraudulent company.
karen
7/24/2010 When I finally got Customer service from the number on my card, the operator told me "I kept cutting out". After trying to get my question across (which periodontist is in my network I get this: In Network Provider Scam Gave a periodontist in network. The dentist had another dentist in his practice. Made the appointment and office made appt. with other dentist in office. When bill submitted, Metlife said, Network dentist goes with "Dentist Only", not the practice. Had to pay over $1,000. Just called, for another periodontist in network. There are just two. Guess which one. You guessed it, the one that WASN'T in the network when I filed the claim. They told me that they can drop a dentist from the network the day, you go there..so you must CHECK right before you go to make sure this dentist is still in network.
zoe shepherd
7/23/2010 Thank God for this site! I spent at least 20 minutes trying different combinations of numbers at each menu with no luck. I cannot believe they have a number with absolutely no access to a real person as their contact number. We shouldn't have to look for tricks to speak to someone.
MN
7/21/2010 Horrible customer service. I have this coverage through my employer and needed to call for an answer to a relatively simple question that was not addressed on their website or their automated "customer service" phone number. After numerous attempts (getting kicked out for not following their exact prompts, etc.) I finally did get to the option that allowed you to hold to speak with a representative. After just a few seconds I got a recorded message saying that their customer service center is now closed and that I should call back between their normal hours of between 8AM and 11PM. I was calling at 11:45AM today, Weds. 7/21, during their “normal” “service” hours!!! I have let me employer know about my frustration with this company. I hope they change dental providers next year!
Disappointed and Frustrated
7/21/2010 This company is a very louwsy excuse for "insurance" of any kind.Not only is their only thing to say;"I'm sorry" for all your trouble & problems you just spent alot of time on hold for then explaining but,the reps. offer nothing else...."What happened to insurance companies taking courtesy to get on the phone directly & not only speak to you but, then take responsibility instead of;I'm sorry when you do finally get a person not a machine?".They have fixed it,on purpose,to where you cannot simply reach anyone(LIVE) to talk with until you go thru so much B.S. that you have no choice to hang on & wait or hang up & be frustated.That is NOT good buisness for any co.!!!Especially when we all make that co. $$$ & they sit back & get rich off of people like us.WE deserve the courtesy...Where I come from, you don't treat people like that! NOT good customer relations...........MET LIFE, when I find another co.,you'll be like the wind that blew thru my hair---"behind ME!" Sincerely; One (LIVE)human being who doesn't have to wait on hold to tell you that!
One tired of it TEXAN
7/20/2010 DITTO!!!!!!!!!!!
karla
7/7/2010 How frustrating!!!!No human being to talk to and my cell phone minutes are wasting away pressing 1-2-3-4 etc. continuously. This is a time sensitive call and all I'm doing is loosing money. Thanks Lola for that Delta Dental Info.
Anita
7/6/2010 This worked! Follow these instructions exactly, even though you don't select "dental." You will get a live person and they will transfer you to someone in dental coverage. I tried several times to get through to a live person using the customer service number provided on the website and linked to my account. I could never get a live person. All automated or I'd get disconnected for not following the rules of the automated system. I was on hold for a long time, but eventually got a rep, who told me that my claim would be processed in up to 30 days, even though the website says most are processed within 10 days. I advised the rep of my inability to get to a live person by following the prompts on the automated system, and advised her of this website and all of the dissatisfied customers. She insisted that there was a prompt to get to a live person, but I told her there was not. Soooo THANK YOU!
mm
7/6/2010 WTF I Can't talk with a person. This plan truly sucks....I don't beleive that I pay insurance and can't ask question regarding this plan. This is crazy will be talking to my company to change DENTAL PLANS from this program......
tracey
6/30/2010 This is Just unreasonable...We pay our insurace dues with this company and they cannot give us the advantage of talking to a live person...They only give us a machine to talk to...I think this company does not deserve the dues they receive from us...if we didn't pay our dues to them on time..what would they do??? They would waste no time and our insurance would be terminated!!!I am with a company for this insurace, but if I could change and get rid of this company for dental insurance I would in a minute because of their Talking Machine!!!!If you can change to different dental insurance I suggest doing so!!!!
Brenda
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