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Moen

 

Description

Moen Faucets Buy it For Looks. Buy it for Life. Moen is the premier brand of faucets in the United States.

Moen Retailers:

ShopDPO.com Moen Store

 

Telephone Number

Phone Hint
1-800-289-6636
 
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Comments

Date Comment
7/21/2010 I have a moen single handle shower. The problem is I am unable to adjust from hot to cold. Even if I just turn on the valve very little, it is still way too hot to stand under the shower. It is a new house built by fulton Homes in Gilbert,Az.85298. They have replaced the valve with a new one but same problem still exists. They said it has to do with the equalizer valve. I would rather have a valve that I can adjust for just cold water, or hot as they used to be in our old house!
Lester
7/4/2010 I need to get in touch with Moen repair....how do I do that? Can't find a site anywhere except this one....is there a site where I can ask about replacement parts for my Integra Kitchen Faucet with Pull Out spray that will not hold pressure without constant depression of the spray area....? @sbcglobal.net
Betsy
4/25/2010 we have a Moen kitchen faucet that has a filter, sprays and pours the regular stream. The spray keeps getting stuck and we cannot reset it to regular stream. Please reply...we have been taking it apart and putting it back together w great frustration.
LSabino
4/16/2010 I purchased a Moen kitchen faucet about 3 years ago. Now it seems to be rotting out on the side of the faucet and leaking water. I don't have the receipt, I really didn't think I would need to keep it. I don't think this should be happening after only 3 years. Is there any thing that you can do to help? Thank you, Carol Soltys
Carol
3/20/2010 I PURCHASED AND HAD PROFESSIONLY INSTALL A MODEL 7700 SERIES ONE-HANDLE KITCHEN FAUCET LAST FALL 2008! I HAVE HAD PROBLEMS WITH THE HANDLE LEAKING THE LAST FEW WEEKS! NOW THE PLUMBERS ARE TELLING ME I NEED A REPLACEMENT CARTRIDGE KIT! I WAS TOLD WHEN FAUCET WAS INSTALLED THAT I HAD A LIFETIME GURANTEE ON THIS FAUCET! HOPE TO HEAR FROM you ASAP! THANK YOU
HOWARD
3/14/2010 I bought and installed a Kitchen faucet model 87540CSD 2005.recently it stsrted to drip,it appears I need a replacement cartridge kit 1225. I removed the retainer clip but am unable to remove the the old cartridge. How do I remove the old kit to complete thr repairs? Don
Don
3/10/2010 hi , i recently won a Moen ioDigital vertical spa thru redbook magazine . needless to say i was thrilled to have won that and could not wait until i could take a shower in the unit . well i just had one plumber call me with the amount it will cost to have it installed and all the work involved and it is way out of my league . i guess i wasn't thinking about how costly it would be ( thought it would be around $300 , $400 ) . silly me huh . well i will have one more plumber come and give me another estimate but i really cannot afford to install it . i wanted to thank you for the spa though ( it was a dream come true seeing when i had the bathroom redone in 2001 i couln't afford to put in a whirlpool tub ) , its too bad i hadn't won it then . i was going to ask you if you would like the unit back so you can give it to someone else that can afford to install it , but my son thinks i'm crazy to do that , so for now i will wait to hear from another plumber or maybe sell it ... but i do love your products . thanks , cheryl from wisconsin
cheryl
3/2/2010 We have had Moen faucet in kitchen and needed repairs several times. Moen responded and sent the parts and was very timely except for our ability to get a live person to talk with on a reasonable timeframe. Presently the faucet: lifetime; extendable faucet with spray, etc. is wearing out internally and top of the faucet has broken off where the turn tower is positioned. The internal mettle wrapping around the hose is now separating and we are unsure when it will give out as trying to extend and replace is becoming touch and go!
Charles H Cook
2/3/2010 Thank you for sending the adapter kit 100429 for our kitchen faucet Model 7425. We followed the instructions from INS 128B,but were still unable to get it working properly. I called the 1-800 number twice today; spoke with Brian & Kelly. They were helpful to send more instruction sheets via the computer, but I was not able to open the attachments. After working with the parts on the faucet, we finally had to call a plumber. And the solution to the problem was very simple! The two connected washers in the adapter were not placed correctly within the adapter!!! There was no picture of this, and we simply left the washers as they were placed when we opened the parts bag. The washers needed to be taken out of the adapter and turned around so the connecting outside piece fit over the top & bottom parts. A hint to you: ALWAYS send detailed pictures and comments re: the placement of parts when you mail the adapter kit. I am currently waiting for a new chrome dome and a chrome cap, as one clip on the cap broke off. Thank you for reading this and making some corrections so others will not have to call a plumber, as we did. Joyce
Joyce
1/14/2010 I have the same problem as Steve on 12/30 above. I have cartridge number 1200 for the single handle faucets for our sinks and showers. The ones we use every day have no problem but the guest showers and 3rd bathroom are super hard to turn on. We even broke a few of the plastic clear handles and replaced them from ACE hardware. Some one told me that Moen has a lifetime warranty. These are the original faucets from 1976 when it was built but we have replaced them several times.
Joanne-Arizona
12/30/2009 I have 5 moen faucets in my house, I like them but I have to replace the cartridges several times. There the single handle faucets in the showers, bathroom sinks,and kitchen. They all take the same cartridge.I was thinking of changing to the Delta faucet because of the cost to repair the Delta a couple of springs and seals. The Moen cartridge is about $20.00 each. Right now all five pull out hard where I have to replace all five. Is there a Oring kit for the 1225 cartridge that I can purchase and rebuild the used cartridge ?
Steve,
11/17/2009 I have kitchen faucet model number 87570, installed March 4, 2005. I like it very much, but the problem is that the handle is loose and flops around. I tighten it up and in a day or two it is loose again. I would like to take the handle off to see what the problem is but when I back off the set screw to lift off the handle it won't come off. What can I do?
Herb
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