Netgear Phone Number



 

Description

NetGear makes innovative networking solutions for small businesses and homes.

NetGear USA Corporate Office Headquarters HQ Address<

Phone Number

PhoneHint
1-888-638-4327At prompt press 41.
 

Comments

 out of   based on 65 reviews.
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Date Rating Comment
6/5/2017 I am very disturbed by Netgears lack of customer
I am very disturbed by Netgears lack of customer service. If I do not get this resolved, I will let every person I know, and social media what kind of company and product they are dealing with when they purchase these products. I spend over 150.00 on a router / modem. It has been a problem since day one (Nov, 20/16). I would have returned it to Best Buy but it was over the 15 day return policy. I tried to call customer service, as soon as I asked him why I would need to pay shipping on an item which was defective, he hung up on me. Other reviews report the same. I either want my money back 159.51 to be exact, or send me a new one - without my having to pay shipping. I also had a problem a month or two ago - called - they said sorry, past 90 days, now you have to pay us 49.99 to answer a question, then tried high pressure sales to try and get me to buy a further warranty. She kept saying, this is a one time deal, one time deal - sure enough it went out again about a month later - my suspicion at this point is she did something to make it time out and stop working. I just want to recoup my losses and not to have to deal with this company again. PLEASE WOULD SOMEONE HELP WITH THIS? This unit has intermittent electrical issues which I even had an IT person try it. on and off, on and off. I need something reliable. Please do the right thing here.

PeggyRead More
7/19/2016 Netgear - products are trash and customer service even
products are trash and customer service even worse. I will never buy anything from netgear again. don't waste your time or money

ElizabethRead More
6/11/2016 I called Netgear because I forgot my "Security
I called Netgear because I forgot my "Security Key" password. The guy I spoke with was super nice and first said "no problem" I can help you with that, but than told me that my contract was expired and that it would cost me $89.99 (for a 6 month service). WHAT A JOKE!!!! I only needed my "Own Password". I went on-line and to my surprise I was able to retrieve my OWN password.
Shame on you for ripping off people !!!!!!!

Kathy from Levittown NYRead More
2/4/2016 Netgear - Despite the inability of the customer service
Despite the inability of the customer service staff to communicate adequately, I was kept on the phone for almost 2 hours (1hour 55 minutes) after the fourth time that I called. The issue with the product is that the directions are written very poorly. The customer is not able to get the information to install the product correctly and Netgear customer service is unable to communicate the information as they also have poor scripts on the product. My particular case could have been resolved in 2 minutes of less. As a professional, my time lost was equal to about 5 times what I paid for the product. Despite my plea to speak with someone in the US., I was kept on the line while several "so called" tech support individuals tried to help. Needless to say, I will return the product to the store where it was purchased and ask for their help in trying to communicate somehow my frustration with responsible individuals at Netgear.

JohnRead More
11/25/2015 Netgear WIFI section of router became defective
WIFI section of router became defective and overseas tech support was useless. Finally got a contact for an RMA number, but returns have to be sent to Canada. Shipping costs are prohibitive, so discarding the hardware is the only option. The company knew that having an outside USA warranty return facility would discourage claims and thus relieve them of repair responsibility. Very unethical. Would never recommend Netgear to anyone.

HenryRead More
9/17/2015 Netgear - I called to see why my internet was only connecting with my tablet
I called to see why my internet was only connecting with my tablet just for him to tell me my brand new router has been used by somebody else for 2 years and i'd have to pay for a warranty, i don't know how that'd get the Internet working...?

ChrissyRead More
10/29/2014 Netgear - Products don't work and the tech support is worse
Products don't work and the tech support is worse than HORRIBLE! I was a good customer, but NETGEAR is no longer a good company. After wasting 6 hours on phone with tech support incompetence and no solution to my problem, poor English speaking agents, I will never purchace another NETGEAR product!

kpRead More
9/28/2014 Netgear - Your support is horrible. I was ignored by your
Your support is horrible. I was ignored by your support team after they could not help me with a simple question. They simply stop responding to my emails. Sad that such a large company can not offer support for its products to the very customers who support them. As you can see I will not purchase Netgear products nor will any of the members of the computer repair group that I instruct.
.
Thank you for zero help.
.

GeorgeRead More
6/2/2014 Netgear - Worst live chat support ever. Their "cloud" kept disconnecting
Worst live chat support ever. Their "cloud" kept disconnecting and connecting, probably 30 times and then I could not type which led to the technician thinking I was done so she disconnected. I tried phone support and the recording screwed up by repeating the same thing over and over. I will be returning the item and buying cisco. I think these problems speak volumes about netgear !

brandyRead More
12/29/2013 Netgear - yep me too many problems with my are 6100 router.
yep me too many problems with my are 6100 router. Contacted Netgear many times without success.my arse 6100 Netgear router is a learning example of frustration over weeks and months of time.I think I've had my lifetime with Netgear now and do not wish to share any more time with their products.they do not work can only be thrown into the garbage to be successfulwhat a shamEfull waste of money these people are

FrankieRead More
2/26/2013 Netgear - Glad i found this site. I bought a r6300 it worked
Glad i found this site. I bought a r6300 it worked a little over a month. sent it back to netgear and got another one, that the light didn't work. after two day on the phone I'm sending it back and getting another. So i end up spending two hundred and thirty dollars instead of two hundred. And three days of doing and answering the same question and doing the same thing to the router. Getting cut off twice or disconnected. I will fill out paper work for better business bureau and the attorney general. Had to do it to FTD florist before they would give my money back for a bouquet i didn't receive. Good luck if you buy Netgear.

PatrickRead More
11/14/2012 Same here!I tried to get the Netgear router to
Same here!I tried to get the Netgear router to reset via a different location. I called and I called only to go thru India I do believe. I could not understand what was being said. I would need to pay more money? Never got help only aggrivated. Last time I went thru this type of system was for a Dell computer. Known as Dell Hell! Now Netgear is sharing Dell Hell with us. I will buy a different system and say bye bye Netgear. P.S. they don't pick up the phone at corporate.

RockRead More
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