New Balance Phone Number



 

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Customer Service Contact Information For New Balance

Phone Number

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1-800-253-7463Review and Hint Needed
 

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 out of   based on 44 reviews.
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Date Rating Comment
4/7/2016 New Balance - I received a pair of NB as a gift, after 3 months
I received a pair of NB as a gift, after 3 months of wear the right shoe was coming unglued from the toe to the arch of the shoe. The left shoe was starting to come unglued. The leather was cracking on both shoes and looked old. After spending 20 minutes on the phone with customer service, all Scott could to was to send me a $10 gift card for the shoes. I have to drive 60 miles to the nearest town to purchase NB shoes. I will NOT buy another pair of NB shoes again, due to poor quality and NO customer service The customer service rep keep asking me for the receipt for the shoes, so I could take the shoes back the store. Sorry NB does not have customer service and will not stand behind the products that the company sells. I ask the customer service did he have his receipt for his socks and underwear and he said no. But I am supposed to keep receipts for ever to replace shoes. I even offered to send the shoes back to the company and he told me that I could not do that. Never will I purchase NB shoes again, nothing but junk from China.

DonnaRead More
12/26/2015 Just bought new balance shoes ortholit
Just bought new balance shoes ortholit less than 2 months, the right shoe started making a noise.Really disappointed.

YoshiRead More
12/8/2015 I have been buying New Balance shoes for years but now?
I have been buying New Balance shoes for years. The problem with the New Balance 623 is the sole or bottom of the shoe keeps separating and I have to superglue it back together. I have never washed the shoes and my latest pair of New Balance shoes I bought 5 months ago started separating after the 2nd month. I have to superglue the sole back to the shoe and then the next week another side or section comes apart. They use an inferior glue and do not want to assist with the problem. Their solution was for me to buy Gorilla glue and glue the soles of my shoe back on. I will never buy New Balance again. I am looking at Asics as a permanent solution.
DO NOT buy 623's unless you are prepared to glue them back together on a regular basis.

MarkRead More
6/25/2015 I have bought & enjoyed New Balance sneakers for years
I have bought & enjoyed New Balance sneakers for 45 years & I have 1 complaint on a pair of sneakers . I called New Balance & received a hard line solution for my complaint. After all these years of being a faithful customer I am very dissatifed with their customer service . I am now seeking other brands to purchase.

PhilRead More
6/16/2015 Bought grandson New Balance baseball cleats on
Bought grandson New Balance baseball cleats on 2/25/15. Wore them for four tournaments staring in April and this weekend while at Battle of Omaha tournament the laces tore out of the poorly constructed eyelets. Had to masking tape the shoe on to get through the game. Repurchased cleats next morning at Dick's Sporting goods and noticed the shoe had already been revised to have re-enforced lace eyelets. As I purchased defective shoes first at a new price - what compensation do you offer?

Jamie Read More
6/5/2015 New Balance - I recently returned a pair of NB men's tennis
I recently returned a pair of NB men's tennis shoes because they were too narrow and received a gift certificate. What are the online sites that will accept the gift certificate as payment or partial payment fDonor a new pair of tennis shoes?

DonRead More
6/5/2015 i have bought new balance shoes for many years.
i have bought new balance shoes for many years. the pair i bought 6/14 were crap i have never washed them and the sole is coming off the right shoe i`m on ss disability and can`t buy a new pr every month . very disappointed in your product

PAULRead More
10/25/2014 New Balance - I bought 2 pairs and one pair has started to hurt.
I bought 2 pairs and one pair has started to hurt. My problem is it has been 28 days and it is Saturday evening and the store in Mississippi said i have to deal with the store i bouoght them at, in Arkansas, By the time i get overe there the 30 day guarentee will expire. can you help me?

IdaRead More
9/15/2014 New Balance - It seems that your quality has take a serious hit.
It seems that your quality has take a serious hit. I wear the NB 623 and the last 2 pairs I've owned have had the sole detach from the shoe. Can you tell me about your efforts to fix this problem or should I find a new shoe company?. I've been a loyal customer but this situation is not right. I need to buy new shoes in a couple of days so please contact me soon.

JackRead More
8/14/2014 New Balance - I made an order for two pair of shoes on 8/7/2014.
I made an order for two pair of shoes on 8/7/2014. I have been trying to track the order since that date to no avail. When I click on track order in the email received I get a blank page. When I go to the web page there is no option to track the order. When I called customer service I opted for their return call procedure, but the call has not been returned. This is 24 hours later. If you call customer service you are put on hold forever. I must give their customer service a zero as of this writing.

HaroldRead More
8/9/2014 I always buy new balance.i I got new pair 6
I always buy new balance.i I got new pair 6 months ago and they r falling apart.i am very disappointed...what can u do for me...

markRead More
7/5/2014 New Balance - I'm looking for shoes with non-slip soles in a
I'm looking for shoes with non-slip soles in a size 14 medium. Any help would be appreciated.

Thank YAronowou
Michael

MichaelRead More
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