NTB Phone Number



 

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Customer Service Contact Information For NTB

Phone Number

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 out of   based on 10 reviews.
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Date Rating Comment
3/12/2016 NTB - The general manager at the 8420 Lyra, Columbus Oh
The general manager at the 8420 Lyra, Columbus Oh store has really improved this location since he was relocated from another NTB location a few years ago.

I have found Derek Rush to be a good example of what to strive for in customer service. He inherited a store whose previous manager was sub par, to say the least. The previous manager tried to pressure me to purchase products I did not need to replace beyond the set of tires for my 2003 Hummer H2. Due to the last managers tactics, I did not send my wife here when we needed a set of tires for her car. I decided to try this location again for a set of tires for my 2012 Jaguar XJ and Derek was able to restore my trust. I had planned to do a break job on my own, but brought the material to NTB, since Derek was good to work with on the tires. I am glad I did, as the pads I bought were not correct. He quickly got the pads I needed and his team is currently working on my car.

I manage managers and the bad ones can really tarnish a brand for years to come. I average spending $2,000 per year on tires and brakes. Going forward I will return to this location. When you promote him, please interview carefully for his replacement.



Bob Read More
3/9/2015 NTB - I visited your store at 21250 Rockside Road in
I visited your store at 21250 Rockside Road in Bedford Hts., Ohio on 3/8/2015 and was totally satisfied with the customer service. Al Harris along with Mycah Hines tended to my concerns very professional. These young men are an asset to your company. Tell them thanks along with the other workers.

Marcel AdamsRead More
1/3/2015 I HAVE BEEN A LONG TIME CUSTOMER OF NTB FOR MANY
I HAVE BEEN A LONG TIME CUSTOMER OF NTB FOR MANY YEARS. ABOUT OCTBER OF LAST YEAR I WENT TO THE NTB AT 4900 W PLANO, PARKWAY , PLANO ,TEXAS. THERE WAS A AFICAN AMERICAN GUY THERE , I THINK HIS NAME WAS ANTHONY. I HAD A PROBLEM WITH ONE OF MY TIRES THAT I HAD PURCHASED AT ANOTHER NTB AND COULD NOT FIND MY RECEIPT. HE COULD NOT FIND IT EITHER ACCORDING TO THE NUMBER THAT I HAD GAVE HIM. BUT HE WORKED WITH ME UNTIL WE WERE ABLE TO FIND THE INVOICE AND GET MY TIRE REPLACED. HE ALSO POINTED OUT TO ME THE BENEFITS OF A 3 YEAR WARRANTY ON MY ALIGNMENT VERSES A ONE TIME WITCH WAS NEVER EXPLAINED TO ME. BUT I RECENTLY RETURNED TO THAT LOCATION WITH ANOTHER TIRE ISSUE AND WAS WAITED ON BY DAVID. HE HAD NO KNOWLEDGE OF LOOKING UP MY INVOICE LIKE ANTHONY DID . HE ALSO HAD ANOTHER GUY THERE LARRY WHO ALSO WASNT ABLE TO FIND MY PAPERWORK AND COULD NOT HELP ME. WHEN ASKED FOR A MANAGER , I WAS TOLD ONE WAS OFF AND THE OTHER ONE WAS OUT OF THE STORE AND DID NOT KNOW WHEN HE WAS GOING TO RETURN. WHEN ASKED WHERE ANTHONY WAS I WAS TOLD THAT HE WAS NO LONGER WITH COMPANY. I DON,T SEE WHY NTB WILL GET RID OF KNOWLEDGEABLE PUTTING AND KEEP CLOWNS. BUT I WILL NEVER GO BACK THERE AGAIN, BECAUSE OF NTB INCOMPATANCE DISCOUNT TIRE HAS GAINED A CUSTOMER OF ME AND AKK OF MY FAMILY. KEEP YOUR GOOD PEOPLE.

HERBRead More
12/26/2014 NTB - To whom it may concern: I took my 2010 Ford F-150
To whom it may concern: I took my 2010 Ford F-150 to NTB ON 1488 near 2978, in Magnolia Texas. I bought 4 NEW Goodyear Tires, mounted & they said balanced. I have taken my truck back to them four (4) different times for balance issues. The last time they told me to take it to another store that has a LASER BALANCER. I told the young man that I dealt with if the tires still vibrated that I would if time allowed. The tires still vibrated very bad between 53mph & 59 mph, then still had a vibration after 60mph but not as bad. I didn't have time to go to another store 15 miles away at that time. SO, I decided to try something, I felt like the vibration was in the LT. FRT. I jacked the LT. FRT. up took the wheel off, and to really no big surprise if found 15-- 0.25 weights on the inside of the LT. FRT. wheel , with about a 12 inch space. And not only that there was a 0.50 original weight from the original factory balance. HOW is it possible to balance a wheel & tire with this type of weight placement ? I am a retired employee of a FORD Dealership, I have worked in the auto repair industry since 1971, I have never seen this type of(I DON'T GIVE A CRAP ATTITUDE ) from anyone in the Automotive Repair Business in my Entire lifetime. All i can say is ( NTB IF YOU DON'T KNOW HOW SOME OF YOUR SHOPS ARE BEING MANAGED, MAYBE YOU SHOULD BEFORE YOU RUN OUT OF HARD WORKING PEOPLE THAT SUPPORT YOU. Thanks for your time.

JohnRead More
9/21/2014 NTB - Grandson needs tires for his 2010 vehicle. We
Grandson needs tires for his 2010 vehicle. We checked both Knoxville, TN and Lexington, KY for a product that was listed online that would work for his car. Both locations were of NO HELP ... in fact, did nothing to try to help with our needs. Basically, "We don't carry them and we can't order them." So, why are you listing them on your website if they are unavailable? We are upset enough with NTB to never purchase your products again - and that means a lot since we have shopped at NTB for many years.

JerryRead More
3/27/2014 NTB tried to charge my daughter double price for brakes
My daughter went to NTB with front brakes that were grinding. NTB told her she needed new pads, rotors and calipers. They quoted $840.00 After getting a frantic call from my daughter, I told her to not get the work done and to go elsewhere for another quote.
Another National chain performed the work on the vehicle and fixed the problem for $444.12
NTB saw a 20ish female come in alone and tried to rip her off. I will never visit another NTB for any service on any of my family vehicles. Watch Out for these folks!!!

DavidRead More
1/25/2014 i had a bad experience with ntb in Beaumont. I
i had a bad experience with ntb in Beaumont. I went in to get an oil change for my 2013 Toyota. they drain the oil out of my car,they then told me I needed standard oil. then they came back and said that I neede synthetic oil which now they charging me 80.00 for an oil change. I would not pay that price so they charge me for four quarts of oil for 35.67. they did not change the filter. they didn't even try to find out what kind of oil before draining it out of my car. I will never set foot in a ntb tire place again. peggy pier

peggy pierRead More
1/10/2013 NTB Corporate Phone Number is 1-561-383-3000
NTB Corporate Phone Number is 1-561-383-3000

1-561-383-3000 is the lame corporate phone number

Here it isRead More
12/10/2012 NTB Customer Service Review: Rip Off 12/12/12
I had a slow leak in left rear tire. I called NTB and I was told that it would cost me 49.00 to fix the tire. I thought that was too expensive but I did make an appt anyway because I needed my tire repaired. Upon, going to NTB they repaired my tire but I was charged 67.08 for the tire to be repaired. I would never come back to NTB for a tire to be repaired because they do not provide the correct amount that would cost, in addition I could have almost purchased a new tire for the price that I had the tire repaired. That was a rip off and taking advantage of a good customer. I was truly dissatisfied with the price of repairing the tire.



Karen R. PattersonRead More
12/10/2012 I had a slow leak in left rear tire. I called NTB
I had a slow leak in left rear tire. I called NTB and I was told that it would cost me 49.00 to fix the tire. I thought that was too expensive but I did make an appt anyway because I needed my tire repaired. Upon, going to NTB they repaired my tire but I was charged 67.08 for the tire to be repaired. I would never come back to NTB for a tire to be repaired because they do not provide the correct amount that would cost, in addition I could have almost purchased a new tire for the price that I had the tire repaired. That was a rip off and taking advantage of a good customer. I was truly dissatisfied with the price of repairing the tire.



Karen R. PattersonRead More
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