Pep Boys Phone Number



 

Description

Customer Service Contact Information For Pep Boys

Phone Number

PhoneHint
1-800-737-2697Press 33; at prompt press 1; hold through prompts for representative. No callback after hours.
 

Comments

 out of   based on 12 reviews.
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Date Rating Comment
6/5/2014 Pep boys are a fraud. I bought a set of wheel and
Pep boys are a fraud. I bought a set of wheel and rims. The rims were not the one I picked out now nobody knows anything treated me like shit!!!! Don't shop here!!!!!!

CliffRead More
7/5/2012 One of the Pep Boys drivers, who works for the
One of the Pep Boys drivers, who works for the Salem, MA location, blew through a red light and totaled my family's car. They nearly killed my husband and 2 small children. Pep Boys has a cheesy insurance company and we cannot get anyone to talk with us, let alone cooperate with us. We called Pep Boys location in Salem, MA to discuss this w/the manager and he hung up on us. The Pep Boys driver received 3 citations and one of them was "driving to endanger". We have witnesses and the policeman on the scene told me husband that if the accident happened a second later, my husband and our children would be DEAD. We need Pep Boys' insurance company to pay for a rental car (now that we don't have one) and we need them to pay the related medical bills. We are forced to pursue legal action. I really wish Pep Boys would run a thorough background check of the illiterate people they hire. The driver who hit us is known to the police and is a drug user. Please be careful when you deal with this company, and avoid the Salem, MA location because you are dealing with uneducated low-lives.



damianRead More
5/9/2012 Pep Boys - Terrible customer services,worst company ever,
Terrible customer services,worst company ever, never purchase there again .

ElyRead More
3/1/2012 Pep Boys - I had an audition in Miami and on the way back my
I had an audition in Miami and on the way back my car started smoking badly and then something drop from the bottem of my car. I determined it was a belt because I lost my AC. I got half way home when my car just died. Come to find out that belt I lost in Miami also ran the alternator. I was stranded, when a State Trooper drove up and called Try County towing. I was going to have him tow my car to the nerest Walmart to buy a battery but on the way we were passing a Pep Boys and I told the driver to drop the car off there. The was my first experience doing business with them. The people at 4561 13th Street St. Cloud, Fl 34769, namely; Larry,Hank,and Brad were very professional and nice. I had to leave my Nissan Maxima there because they couldn't get the part till the next day. The next day Brad call me to let me know the car was ready. They did a great job for a fair price. I will do business with them in the furture. You know, they could have taken advantage of my situation, but the Pep Boys of St. Cloud did not. They did it right Thank You for helping me in my time of need. sign Stranded on I-75

PaulRead More
1/22/2012 Pep Boys - 1/21/12 My boyfriend Paul had a doge 2000 truck ,
1/21/12 My boyfriend Paul had a doge 2000 truck , he took it to pep boys for a serpentine belt fix, today is his 4th time back to have it fixed by pep boys!... When I asked who worked on it, they said the last 3 times Ivan, I asked that they give it to another tech to work on maybe Ivan doesn’t know how to do it, they could check each other on it. We waited all day, no calls to update on the truck, when we went to pick it up; they said it was the same belt. When I asked what was done to help that this doesn’t keep happening the tech Bob said... dodge makes crappy trucks! There was no charge for today’s service, but thank goodness Paul had AAA for the towing! The manager wasn’t there, and they refused to give me another contact, Dave Helmens number, because he was the district manager. I called the 1 800 pep boys number, got a lady who insulted me was so rude and mean nasty said if you’re not married to Paul you can’t give a complaint, and no way was I getting Dave Helmens number. I can’t believe they don’t want to talk about this poor service. He has had it fixed 4X and they can’t seem to get right, and the customer service rep was so rude too! Also if I was in the truck and the serpentine belt goes and we get into an accident then I have the right to speak to pep boys about their 4 x recall on a bad job not done right.... NO One there at pep boys want to hear about to resolve. The experience is showing me it is a company who doesn’t care about integrity, quality of care and the customer.

sharronRead More
5/6/2011 Pep Boys - When I used PepBoys customer service email address
When I used PepBoys customer service email address ([email protected]), they seem to have bounced it, I suspect after previewing it and deciding they had no reasonable reply, ref. my email saying...

I searched (while in the "Tires & Wheels" section after first pointing to
"Accessories" and I then entered the search keywords of "valve stem
extension".

What matched the search keywords precisely was an item name just that,
however no image is available and the price is unbelievably and inordinate
$37.

A tire's valve stem extension is at most a short tube that threads onto the
existing tire's valve stem, so how is it that your search results in an item
that seems to be at least ten times the expected price range for such a
trivial accessory?


wguruRead More
1/25/2011 Pep boys is not a good places to get ur car fix
Pep boys is not a good places to get ur car fix .the people who works their is all about a dollar and will tell u whatever u want to hear to get u to spend money a lot of time u make not need the repair they are tell u .pep boys shop managers are only there for one thing and that is to make money for pep boys they don't care about you all they see when they look at u is dollars. The shop have to make so mine sells a day to hit there gold for the week so if u come in for one tire they will do whatever they can to get u to buy a set .it's all a game with them .

slimRead More
12/17/2010 I went into a PEP Boys and was disgusted! I went
I went into a PEP Boys and was disgusted! I went in telling them I needed a fuel pump replacement; 500 dollars worth of work. They called later stating my car required 2 separate repairs,for 400 instead. After approving the repair the next day they told me that in fact, the fuel pump did need replacing. Hm...isn't that what I said in the first place!? I challenged the initial repair work that did NOT repair my vehicle; knowing they were in the wrong, they begrudgingly voided the previous work done, charged and replaced the fuel pump. (AS ORIGINALLY REQUESTED). The following day I went to pick up the car and the service staff left my backseat window down the the pouring rain...when I commented on it the statement was that I brought the car to them with the window down, such garbage I was up the day prior.) By far the absolute WORST service I have ever experienced! In the future I was not so much as buy an air freshener from them.

SarahRead More
8/30/2010 PEP BOYS SUCKS. They scratched my rims when I
PEP BOYS SUCKS. They scratched my rims when I cautioned them to be careful of this.

When i called the manager he he almost denied taking any blame.

Every since they closed down several stores they have really gone down hill.

mattRead More
6/5/2010 Pep Boys - I JUST WANTED TO THANK ONE OF YOUR EMPLOYEES AT
I JUST WANTED TO THANK ONE OF YOUR EMPLOYEES AT 1628 N SALISBURY BLVD. FOR HELPING US OUT WITH A TIRE THAT NEEDED FIX AND WE WERE IN A RUSH LIKE WHO ISNT TODAY BUT THE SERVICE HE GAVE US WAS OUT STANDING AND YOU SHOULD BE PROUD TO HAVE HIM ON YOUR SIDE. HIS NAME IS JONNEY AND I WILL BE SURE IF I EVER NEED ANYTHING FOR MY CAR I WILL GO TO HIM AND I LIVE IN DELAWARE SO IT IS OUT OF THE WAY BUT WHEN YOU GET SERVICE LIKE THAT ITS WORTH THE TRIP. THANK YOU SO MUCH.

PEGGYRead More
4/14/2010 Pep Boys - PepBoys Countryside, IL tried to sell me a wheel
PepBoys Countryside, IL tried to sell me a wheel alignment, valve cover gasket change, lower ball joint replacement and rubber outer wheel boots as they stated they were leaking also tried to sell me a timing belt replacement all for just over $1300.00 when I came in for shock absorbers. The valve cover gasket doesn't leak, there are no outer rubber wheel boots as the truck is a standard shift rear wheel drive, the timing belt was replaced weeks before I came to Pep Boys, the ball joints are still just fine.
PepBoys CEO needs to go on UNDERCOVER BOSS and find out what is going on in your stores. I won't be back and I tell as many people as I can reach to never shop at Pep Boys because of the attempted rip off at Countryside, IL store. This world will be a whole lot better off without that store's present management and I wonder how many more there are like it. I do hope the top management does try and save his company as that store was once a great repair facility!

DickRead More
5/7/2009 why cant pep boys customer service give warranty
why cant pep boys customer service give warranty information on pep boys parts

edRead More
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