Polaroid

Customer Service Website

Company Website

Description

1-800-343-5000

Telephone Number

Phone	Hint
1-732-537-6000	Press 0 No callback after hours.

Comments

Date	Comment
3/31/2009	Absolutely no help! Polaroid has my tv in california and this number can't assist me. Didn't even tell me how to get information once I reach Calif. service. When you call (Calif.), you're put on hold forever and don't get to talk with anyone. I hung up. They've had my tv for weeks and no news or phone call from them, Had tv for about 3 months and it just stopped working! Don't buy a tv from Polaroid! I will never give them my business again. Right now, I'm on hold (again!) and waiting for last 20 minutes without anyone picking up my call. I am not hanging up this time. I will wait until forever, if need be!! DINAS MOM
4/9/2009	We had our TV for 3 mo. and when we had a installer come to install the TV it did not work. We called Polaroid center and they told us to send it back and they would replace it. Accordanceing to UPS tracking the TV was delivered to the service center in two days.It has been over a month ago. Where is my TV or a refund for it and the installation. I contacted Polaroid service and was informed that the TV was just put in the shop, which is fine: but we were told we would receive a replacement. It does not take a month to send a replacement any where in the US. Today I call over seven times and no one has answered the phone. Is there a problem with your phone service also? I am not going to wait forever, Iwant my TV or MY MONEY. CHARLES AT VICTORVILLE, CA
5/13/2009	also try 866 289 5168 geo duch
5/22/2009	We have done several Polaroids..go to burkeselectronics.com and Contact us we may be able to help...Debbi Debbi
7/7/2009	I have called several times and been on hold forever....Haven't heard back since 3-09...defective TV. Customer service was supose to have contacted us in regards to recalling this TV... No such service from Monica service rep... Barb
7/7/2009	I have called the service peoples number (1-888-896-9859) several times and been on hold forever....Haven't heard back since 3-09...defective TV. Customer service was supose to have contacted us in regards to recalling this TV... No such service from Monica service rep...Now after calling 800 343-5000 I am told that the Polarid doesn't service our TV and we have to continue to call the other 1-888 phone number of a company that has purchased this "Polaoid" TV and markets it under the "Polaroid" name. What a JOKE!!! Barb
7/14/2009	I just want my battiers replaced or refunded. but cant find the right phone #. or even the right place. the battiers are leaking in the package and the company should replace them but cant find out where to send them. debbie
7/16/2009	I will NEVER buy anything that has the polarid name.. I don't care what the item is... I purchase a TV from Walmart and had problems with the DVD player for day one... They eventually came out and fixed it and the gentleman told me that he had already fixed over 100 ones.. The DVD players also had been recalled... So now it does not work again... and I am pissed because I can not get anyone on the phone and am very fustrated.. They will have to send me a credit of some kind so that I can purchase a new DVD player.. Connie
7/18/2009	After reading the comments from others I,m not suprised at the treatment I received when I tried to reach the TV service number. I was on hold about 20 minutes for each of the two days I tried. We have a 19" Polaroid TV which worked fine the first time we bought it. The TV is in the room our daughter uses when she visits us. Now, a few months later, we are unable to get any response from the TV. I think the performance of the Polaroid product and the inability to obtain any service or enen a response from Polaroid is shameful. Jerry
7/21/2009	We have a problem with the TV that is just six months old. Sat on hold for an entire 1 hour and never got anyone to answer. We purchased the warranty through Wal-mart. I agree never, ever buy a Polaroid product. Susan
8/13/2009	I purchased a 42" POLAROID flat screen from Walmart in 2007 Christmas time. It had lines thru the picture and the sound had a humming or constant buzz. Walmart exchanged it right away. In february 2008 the picture went out! Walmart exchanged this under the 90 day return policy but it took Polaroid 6 weeks to get us another shipped to the store! Now it is August 2009 and the picture goes out after a couple of hours. I realize that is going on two years but this is the 3rd T.V.from the original purchase!You would think that a $1000.00 T.V. would last longer than that. The estimate to fix was $500.00 Polaroid has lost my business!!!!!!!!!!!!! Allen
8/13/2009	CEO for Polaroid is going to jail... we wont see any of our products fixed. =( Class action law suit time... My TV works fine, except the part of actually Watching TV!! all other components work but the HDTV receives no signal. News article about the CEO http://www.boston.com/business/articles/2008/10/04/ceo_of_polaroid_owner_charged_in_federal_probe/ MJ
8/18/2009	tumhara camera(i532) madher chod hai compny band kar do salo raj
8/27/2009	I've been waiting for a refund from Polaroid for a new DVD recorder that didn't work. They promised a refund after I was instructed to send it back. I sent it back; Polaroid has my DVD recoeder but no REFUND. I've been calling since the begining of May. I was told I would receive a check in the mail by the first week of August, nothing happened. I just called, again, twice. Now, the NEW POLAROID, the technical support representative says does not have any information for me. He advised me to go after OLD Polaroid. The NEW POLAROID have been the same people who had told me several times that they just took over and needed more time to process my refund. As a matter of fact, the last time I called, The NEW POLAROID told me my refund was ready and only had to be approved. It appears it has all been a BIG LIE. The technical support person I just spoke to wa RUDE AND REEFUSED TO GIVE ME THE CUSTOMER SERVICE telephone number. I WILL NEVER GO NEAR POLAROID products again. JIMI
8/27/2009	I PURCHASED A POLAROID TV IN JULY OF 08, IN JUNE OF 09 THE TV STOPPED GETTING POWER!!! SENT IT TO PRO VIEW UNDER THE WARNTY TO BE FIXD. JULY 21ST I RECIEVED BY TV BACK DAMAGED WORSE THAN THE ORIGINAL PROBLEM!!! SENT IT BACK AGAIN TO PRO VIEW. THEY REVIEVED IT ON JULY 28TH AND SPOKE WIT A SUPERVISER WHO TOLD ME I WOULD HAVE A NEW TV WITHIN 10 DAYS!! AND NOW HERE IT IS AUG. 27TH AN I STILL HAVE NO TV!!!! THIS TIME I WAS TOLD THEY ARE WAITING FOR A NEW SHIPMENT TO ARIVE CAUSE THEY HAVE NONE IN STOCK. SO FOR THE LAST 4 WEEKS I HAVE BEEN TOLD EVERY WEEK THAT I WILL HAVE MY NEW TV IN A WEEK AND STILL NO TV HAS CAME!!! I WILL NEVER PURCHASE A TV OR ANY OTHER TYPE OF ELECTRONICS FROM POLAROID AGAIN!!! LINDSAY
9/1/2009	I PURCHASED A POLAROID TV IS SOPPED WORKING I BUY THE PART FOR FIXES THE 9 MONTHS AGO I NEVER RECIVE MY PARTS I NEVER RECIVE A CALL BACK I NEVER RECIVE A E-MAIL BACK AND DON'T WANT TO GIVE ME MY MONEY BACK. AND NO VARRY WANT HELP ME. FOR ME THIS COMPANY IS NOT SERIUS WITH THE CLIENTS. WITH MY EXPERIENCES A NEVER AGAIN I WANT PURCHARSE THE ANOTHER ELECTRONIC POLAROID. RUI ANDRADE
9/1/2009	i like to get information on where to buy a instant digital camera in miami.thanks juan
9/9/2009	I hAVE A POLAROID TV 42 IN. THAT STOPPED WORKING FOR NO REASON. IT WONT TURN ON AT ALL. PURCHASED IT ON FEB. 08 A LITTLE OVER A YEAR AGO. GOT IT AT WAL-MART FOR ABOUT 1,200 ITS NOT WORTH SPENDING SO MUCH IF ITS NOT GOING TO LAST THAT LONG. DONT THINK I'LL BE SENDING IT TO GET FIXED AFTER READING ALL THE COMMENTS. LUCY LUCY
9/14/2009	I purchased my Polaroid LCD TV, model TLX-04244B, on 11/28/08 (black friday). On 09/11/09, the picture went out. We turn on the TV and see the blue screen with the Polaroid logo for about a second and then the screen goes black and there is no sound. I called ProView for warranty repairs, but, after reading all of the horror stories with them, am fearful of sending my TV to them. Todd
9/15/2009	on hold forever cant find what i need this is bull Harlie Harlie
9/15/2009	Direct number to Polaroid customer support call center (Summit Technology Group) 732-537-6000. I've spent the last 3.5 months trying to get my warrantied television serviced and have only this morning gotten a tracking number for the replacement part. I've had to call and check up on them every week or so (orders don't get processed or get canceled and they never tell you) to get this far and my shipment has no estimated delivery... Polaroid corporate lists Lorrie Parent as the contact for customer support complaints, but never returns emails. Their policy seems to be to put as many obstacles in your way as possible hoping that you'll just give up and they won't have to pay for warrantied products that fail. p.s. Supervisors at STG named Nick (there are two of them) are rude and unhelpful, representatives blame everyone else for products not being fixed. Jon
9/16/2009	In July 2008 I had to purchase a new DVD player that was a part of the TV, which was purchased new in May 2007 at Wal-Mart. They charged me $100.00 for the "new" part. The TV was out of warranty in May 2008. I installed the "new" DVD player in June 2009. (This is a summer vacation home). On August 15, 2009, the "new" DVD developed the same problem as the original. (Less than 3 months of use). Polaroid advised that they only warrant the replacement part for 30 days, no exceptions. Alan Alan
9/18/2009	I have the best story. I have been waiting for a part for my television LCD TV with the same problem as a few other stories, since February 20 2009. Every time that I called the company they repeatedly told me that the part was on back order. But, they have my money for the part and for the service. I have no idea why I continued to call the company every two weeks to get the same answer but I couldn't believe that they continued to give me the run around. It is now September, seven months later, that they finally said that they are no longer the same company and that I basically can not get my money back from them. DO NOT TRUST THEM!!! Trina
9/28/2009	Same story different person here. Bought TV for my daughter at Christmas. Went out in February . I wasn't aware of it because my daughter didn't tell me. Sent to them in May 2009 they said it would be replaced with a new one. THis is Sept. almost Oct and I am so upset. I am on hold forever when I call then the same story as others. Waiting on parts. I told them they are not repairing anything. THey are replacing. Wanted a supervisor to call me but I can't get a returned phone call. I think we should do something. Maybe Walmart will do something. Stop selling there products. THis is Alful.!!! WHo has the money to throw away like this. I certainly don't. I guess poloroid does since they don't stand behind thier products. ANGRY Mary
9/28/2009	I am dealing with the polaroid company as well. They do not believe in customer service. They continue to blame the person I talked to last for telling me the wrong information. I had an under the cabinet tv that broke, paid the $150(which they took right away) got my replacement tv. The replacement tv does not work, waiting for a new one since August '09. Evyertime I call it is a different story. I WILL NEVER BUY A POLAROID PRODUCT AGAIN, NO MATTER WHAT!!!!!!!!!!! Meg
10/10/2009	Whatever you do, do not buy a Polaroid TV (42” TLX-04244B). It’s OK when it works, but when it breaks down after only 8 months of use; the adventure begins. Don’t believe the literature or the reviews that say the over 30” TVs will be repaired in home. This won’t happen, and if you did not save all of the original box, they will charge you $150 for a new box. Then take a month to ship it to you. Then if you call customer service, you will get to talk to unfriendly and unhelpful people. My TV is still not repaired, and I’m losing hope that it ever will be repaired. It was an OK TV at a good price, but it was not worth it. Niel
10/14/2009	In June my granddaughter purchased a Polaroid digital camera from Walmart. It went bad on September 30th. Walmart told us that after 30 days from date of purchase we would have to deal directly with Polaroid. We called Polaroid consumer service and found the response to be very friedly and helpful. We mailed the camera back to Polaroid on October 5. On the 8th we had an email stating that a new camera was on the way and would be delivered on the 13th and it was. We are most satisfied with their service. Don Peterson, Claremont, MN Don
10/14/2009	My wife purchased the Polaroid TV TLX-04244B) from Wal-Mart like everyone else, we were both excited about the purchase, we generally don't splurg like that on ourselves. Well after approx. 6 months we start to get red (like blood) coming from the top of the screen and a large black circle the size of a softball in the upper righthand corner. I contacted Proview with all information, seemed like I was being treated OK, UPS shipping paperwork came within a week or so, I had original box so off to UPS I went. Got the TV back today, and guess what, the circle is gone, no more red at top. Now I have a blue vertical line from top to bottom. After reading everyones horror stories, I think I will just live with the line (pretty small) and when (no if) the picture goes out, I going to Wal-Mart and letting them deal with the disposal of the TV. Bosn
10/29/2009	I've had my 40" polaroid tv for 2 years and now I see black lines {upanddown]. After reading all these complaints about polaroid why call them. I guess I just lost $700 if my problem gets any worse. Sounds like this administration [they won't just listen to us] Ron Ron
11/2/2009	Another victim here. Purchased 42” Polariod - TLX-04244B - on November 11th, 2008 from Walmart in San Diego, CA. The TV set lost all power yesterday 11/1/09 and I am in the process of getting it repaired. I called Proview this morning for the warranty service and they are having me send back the TV, in the original box (thankfully I kept it!), and on their dime shipping UPS. The offer to have a tech come to my home was not an option due to my "diagnosis". I have my fingers crossed that I won't get the run around but after reading all of these posts it sounds like my time has come to get screwed. I will report back on how the experience goes on my end. And I am in agreement that Polaroid is an epic failure when it comes to this particular television set. Chris
11/6/2009	I purchased my Polaroid TV, model TLX-04244B, on Nov.28, 2008(black friday).Until yesterday (11-04-09)it had been working perfectly, no problems. Now when it starts we just see the blue screen with the Polaroid logo for a second or two and then the screen goes black. I called the warranty company and they want me to ship it to them, I told the representative about what I've read here and she said the reason it was being delayed so much is because they didn't have the parts available and now they do. Now, I am unsure of what to do, cuz after reading thru these comments it makes me a bit nervous to ship it to them and have to wait for weeks to get it back. I hope all goes well. Any comments or suggestions??? LayMa LayMa
11/11/2009	I've got the best story yet. Only had my polaroid tv for 5 months and it got a small black spot towards the bottom of the screen - about the size of a nickel. Within a week it was the size of an orange. Called customer service - sat on the phone for over an hour waiting to talk to someone. Finally got a return authorization number to send the tv to CA to be repaired. Just got a notice from the post office that my tv is being returned because the addresse had moved and left no forwarding address! Never again will I buy anything polaroid. hereiam
11/13/2009	OTRO MAS., TENGO EL RMA PARA RETORNAR LA TV 42 PULGADAS Y NO ME ENVIAN LA GUIA DE UPS., DURO HORAS EN EL TELEFONO 1888 896 9859 Y NO RESPONDEN GRRRRRRRRRRRRRRRR GRMANDO
11/16/2009	I had purchased a product from Polaroid and it was a car dual screen DVD player. The DVD player stop working after 3 months of us. I contacted Polaroid and they told me due to them almost going out of buisness they only had a 30 day warrenty, but they gave me somne good news that the product had a 1 yr exchange yet I had to Pay $75 for the new refurbished DVD. I thought that it was expensive yet it would have been cheaper than buying a new one. I gave them my creddit card information and they immediatly took the money. I was told that it woulf take 10 to 15 days to recieve the new DVD and I had to return the old one before 30 days or I would get charged for the full amount of $250. Well after 10 days I called to find out the status on my new refurbished DVD and they had informed me that I will be recieving the product on the 9 or the 10 of Nov. Well on the 12 I called back worried that it got lost and the first person I talked to informed me very cocky that I had to pay to send my old product before I got the new one and it would take 10 to 15 days after they recieve the old on and process the DVD to make sure it wasnt broken from abuse. When I asked how long it would take he said that he didn't know but it would not pass 30 days. I then said that I would call back and figure out if I would need to get another car dvd player for the kids on my 16 hour trip. Well it happened to be that I needed one cause my neighbore couldn't lend me their cause they were taking a tripp as well. When I called back I explained the situation and they then told me that I had to pay a restocking fee for $20 on a dvd player that I havnt even seen nor opened and they said that it was their policy. I again asked for my money back and they still refuesed to give it to me unless I payed $20. Now I have filled a report through my bank Navy Federal Credit Union and they said that they had never heard of someone charging a restocking fee for something that I haven't even touched. I am here to let every one know that don't buy into getting an exchange cause Polaroid is going to try to rip you off. With all this said I am a US Marine stationed in Camp Lejeune and I am going to do my best to spread the word on not purchasing Polaroid products especially when the company won't stand behind what they sell with a good manufacture warranty. Thank You Sgt Rivera USMC Manny
11/16/2009	I purchased my Polaroid TV and about 5 months later the mother board went but it was still under warrenty so they did fix it. Now just 6 months later I have the same problem when I called customer no service they said they could fix the problem for $200. Why should I have to pay? even the girl from customer no service said that the board should last longer. So now i'm out $710 with tax I will never buy a Polaroid product again and I will tell friends and family not to as well. Nicholas
11/18/2009	11/17/2009 I purchased a Polaroid TV back in Oct. 2008. It died 2 weeks later so Wal Mart replaced it with a new one. One year and 2 weeks to the date, the TV had no picture just sound. A local TV repair service took it and said it needed a new PCB board. 2 weeks later they finally called me back and said that they were unable to fix the TV because it keeps overheating and blowing out the PCB board. Now I am stuck with this TV that no one wants to repair. I'll never buy a Polaroid TV again! P
11/18/2009	I bought our Polariod TLX-04244B 0n Black Friday also. Was very pleased with the TV, was watching a show one evening and my wife said did you see the puff of smoke come from the back of the TV? At which time the TV displayed the Polaroid name and the picture went black. Turned off the TV and turned it back on the the name Polaroid name again appear and again the screen went black. I read all the information about the warranty and contacted the numbers as we were still within the warranty period. We faxed the sales slip and it was confirmed we were within the warranty period. The warranty informtion says for TVs 32 inches and larger Polaroid provides in home service. Describing the problem was told we would have to send it to Proview for repair and were sent the UPS shipping label. Now comes the fun....That was over a month ago, My first call to Proview ended that it was in their service department and that I should call back within a week to check the status; I did that and was then told Proview had received a damaged unit and had filed a claim with UPS; Checking with UPS no record of a claim; Called Proview back and inquired when claim had been filed; Apparently claim was filed that same day; Told they would not send TV to repair until claim was resolved with UPS and that I should call back in a week to find out the status; Been without a TV for over a month and still waiting. Maybe my family will get a servicable TV by Christmas, one can hope, but probably should hold my breath. Frustrated
12/2/2009	In Jan of 09 our Polaroid 32" big screen went black one week after the warranty. Polaroid said we could 1. have a Tech come in to our home and pay for him and the part to be installed or 2. send them the bad part (which was everything but the screen?) using a Federal Express label they furnished. We would get $100 check back once they received the bad part we returned. We got the new part shipped to us. Included with the new part was the return Federal label (it was next day air!!!). We sent the part back but because Polaroid had went bankrupt, Federal Express could not get their next day shipment money from them which was $89. So Federal Express said we had to pay it or we would be the blame. We called the Polaroid number and followed up about eight times over the last 11 months. Each time they said they would 'elevate' or concern. Today the customer service number said they are out of it and anything as old as our claim would have to be addressed to the Polaroid Estates. They did not have the number but said to google for it. No luck, so our Christmas is out $189 and Polaroid still has our old part. Ken
12/3/2009	Shouid call that Summit Technology Group # 732-537-6000. Got my questions answered and arranged for service inside of 20 minutes. Very short waiting on hold too! Al
12/14/2009	I bought a camera with money I had saved up back around June 23 of '09. As the school year came closer and closer, my camera suddenly broke. Some auto-focus gear had malfunctioned so I put it off til around October. I called in, the gave me an RMA number, and told me to send it back. As busy as I was, I never really got around to it. So in November, I called, the rep. told me to just tell them I was really sick in the hospital (which is really odd, a rep. lying to their own company?) and then to just send it back in. Well, I did back in November of..well who knows when. Now it's Decemeber and it's been around a month. That way to long for me, my replacement cellphones ship in atleast a few days let alone a week. If they don't get me my camera soon, there will be some major problems, let me tell ya. Todd
12/21/2009	I own the model TLA-04641c. I have a picture with no sound whenever the tv feels like it! called customer support and because i am 4 months out of warranty i need to pay them 300 dollars to replace the box on the back of the tv. Guess i learned the hardway that polaroid the company sucks! In defense of the Tv I have a beutiful picture.... JUST NO SOUND Michelle
12/28/2009	I purchased my Polaroid TV,model FLM-373B.It had been working perfectly, no problems. Now when it starts we just see the blue screen with the Polaroid logo for a second or two and then the screen goes black.And now I keep calling the number thats up on top and it keeps saying that the phone line is busy. Norma
1/1/2010	Bought a 27" Flat screen TV 2 years ago. Tonight it made a loud noise, then smoke started pouring out of the top. Needless to say it's shot, after 2 freekin years ?? JTG
1/3/2010	I purchased my Poraroid TV 2 years ago it is making a whining noise and the screen is turning blue.I will never buy another again. This the worst TV I ever bought just plan garbage. Larry
1/11/2010	I echo everything said here. My 26" LCD was repaired twice under warranty (I payed over $100 to ship it to CA) and is now dead again and OUT OF WARRANTY. This is screaming for a class action law suit! Frank
1/21/2010	This company needs to be sued for taking advantage of the public with the crap they back as their products. Wal mart wont even sell polaroid TVs no more because of the high volume of atempted returns from them! This company should be ashamed of themselves and stick to CAMERAS!!! They will not try to rectify a thing they take your money and leave you with low quailty merchandise. Sonja

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