Pollo Tropical Phone Number



 

Description

Customer Service Contact Information For Pollo Tropical

Phone Number

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1-305-670-7696Review and Hint Needed
 

Comments

 out of   based on 6 reviews.
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Date Rating Comment
7/1/2014 Pollo Tropical - I have a complaint in reference to store#10030 I
I have a complaint in reference to store#10030 I was at this stores on 1/7/14 I place my order in the drive thru I order a whole family chicken, white rice, beans, and an order of plantain I pay my order I left the store when I get home and I started taking everything out my order of large plantain , my rice wasn't in the bag I was very disappointed about this issue and I couldn't go back to do the claim because by that time it was gonna take me to long to get there because of the traffic the time was 4:00 pm I'm very disappointed because What I see they don't check the orders very well.

Paz pinedaRead More
2/24/2014 Pollo Tropical - 2 dollars for a mini cesar salad with old soft
2 dollars for a mini cesar salad with old soft crutons and no cesar dressing.
What a joke.
Beans and rice.
Beans had a piece of chicken in it.
I am vegetarian.
You guys suck at San Souci Miami

Luis ArmandoRead More
3/3/2013 I was a big fan of pollo tropical, however I had a
I was a big fan of pollo tropical, however I had a bad experience today. The employees were nice the food was great but the management was horrible. The manager in the duluth, Atlanta GA location was rude to the employees and was cussing at them in front of the customers. In order for you to be a leader you need to treat the people under you the right way.
Very disappointed

User123Read More
1/13/2013 Pollo Tropical - I have a complaint in reference to store#10038 I
I have a complaint in reference to store#10038 I was at this stores on 1/11/13 I place my order in the drive thru I order a whole family chicken, white rice, beans, chicken soup and an order of Yuca fried I pay my order I left the store when I get home and I started taking everything out my order of large Yuca fried, my black beans wasn't in the bag I was very disappointed about this issue and I couldn't go back to do the claim because by that time it was gonna take me to long to get there because of thettraffic the time was 8:00 pm I'm very disappointed because What I see they don't check the orders very well.

Mario Read More
12/15/2012 Pollo Tropical Complaint Homestead Florida 12/17/12
I have a complaint in reference to store #66 3094 NE 41st Place Homestead,FL 33033. Me and my wife went at around 8:17 PM 12/14/2012 employee:192529 really didn't find a way to help with the issue at hand I placed an order to dine inside the order was VM2-Bnls CK, 1Corn ,WR BB the problem came when I order to side order instead of BB and WR I orderd Corn and Boiled Yuca but on Boiled yuca they had none this is what I order every time for my wife so I said well can you replace it with fry yuca she said yes but when I was charged there was a $2.00 and so change added and I asked is this a replaced item or a separate charged item she said it was separate and not replaced that there was no way she could replace it but to charge separate I asked her did you run out complete of Boiled yuca or is it that your waiting for some more to be cooked so she said no we ran out of boiled yuca so I asked how is it that you have fry yuca but not boiled when we are talking about the same product she had no response to the question. so to get to the point of the matter is that this has happen to us in this specific store a few several times already and having it taken it to the manager attention to and still no correction on the issue. We are constant customers at this location we live around the area and it is sad that employees including the manager don't care much about customer service like if the customer din't any more option where to dine in, very not pleased with the service I truly thank you for your attention to this matter and hope to see some changes in the future in this store #66.

WillyRead More
12/15/2012 Pollo Tropical - I have a complaint in reference to store #66 3094
I have a complaint in reference to store #66 3094 NE 41st Place Homestead,FL 33033. Me and my wife went at around 8:17 PM 12/14/2012 employee:192529 really didn't find a way to help with the issue at hand I placed an order to dine inside the order was VM2-Bnls CK, 1Corn ,WR BB the problem came when I order to side order instead of BB and WR I orderd Corn and Boiled Yuca but on Boiled yuca they had none this is what I order every time for my wife so I said well can you replace it with fry yuca she said yes but when I was charged there was a $2.00 and so change added and I asked is this a replaced item or a separate charged item she said it was separate and not replaced that there was no way she could replace it but to charge separate I asked her did you run out complete of Boiled yuca or is it that your waiting for some more to be cooked so she said no we ran out of boiled yuca so I asked how is it that you have fry yuca but not boiled when we are talking about the same product she had no response to the question. so to get to the point of the matter is that this has happen to us in this specific store a few several times already and having it taken it to the manager attention to and still no correction on the issue. We are constant customers at this location we live around the area and it is sad that employees including the manager don't care much about customer service like if the customer din't any more option where to dine in, very not pleased with the service I truly thank you for your attention to this matter and hope to see some changes in the future in this store #66.

WillyRead More
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