Princess Cruise Line Phone Number



 

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Customer Service Contact Information For Princess Cruise Line

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1-800-774-6237Press 0. No callback after hours.
 

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6/20/2016 Princess Cruise Line - I have just watched a BBC program in which it was
I have just watched a BBC program in which it was stated that you charge very much higher rates to British people than other nationalities. Is this true? I am in the process of selecting a second cruise with you.

JohnRead More
3/18/2016 Princess Cruise Line - WE booked a cruise for Feb. 7, 2016-7 days out of
WE booked a cruise for Feb. 7, 2016-7 days out of Houston. We paid for insurance. On Dec. 27, 2016, my husband fell in garage, hitting his head and right jaw. He was in hospital 4 days, then Nursing facility, back to hospital for reconstructive surgery on his jaw, to Rehabilitation Hospital. Our Primary Care Dr. wrote a letter to describe the situation, husband is 85, now loss of memory, high fall risk, weak and unsteady AND is not to be left alone. Your Insurance company would NOT accept this letter. Husband has been at home under my care 24/7 since 1/23/16, and much stress. AND insurance company would NOT accept anything but papers from hospital verifying the above. We will NEVER cruise Princess again, NOR will we ever recommend Princess again and certainly NOT the insurance coverage. We have asked our Travel Agent to advise any prospective Princess cruisers to contact us. AND yes we have cruised Princess many times. NEVER again.


AnnRead More
7/5/2013 Princess Cruise Line - ___[YOUR LOST,OR STOLEN LUGGAGE DEPT.] SUCK'S,YOU
___[YOUR LOST,OR STOLEN LUGGAGE DEPT.] SUCK'S,YOU NOTICED I DIDN'T SAY FOUND.GREAT CRUISE, BUT VERY BAD COORPORATE RELATIONS IN MY CASE, I'VE DONE 6 CRUISE'S, THIS WILL BE MY LAST. NO CALL BACK'S, NOTHING, NO E-MAIL. I JUST GOT OFF THE CRUISE TO NORTH CAPE, ON THE CARRIBEAN, 1 OF THE MOST IMPORTANT PIECE OF MY LUGGAGE MISSING ON DISEMBARKMENT, YES FILLED OUT MISSING LUGGAGE FORM, CALLED, TALKED TO 2 PEOPLE BOTH AT YOUR COORPORATE OFFICE, SAID THEY HAD TOO MANY MISSING LUGGAGE REPORTS TO HANDLE MINE, I DID MOST OF THE LEG WORK TO TRY TO FIND MY LUGGAGE AT HEATHROW AIRPORT. IT DID NOT MAKE IT TO THE SHIP'S TERMINAL, DID NOT MAKE IT ON THE BUS, THIS IS A SHORT VERSION OF WHAT I DID, AND WHO I TALKED TOO..... SHAME, SHAME.....

FORREST DAVIDSONRead More
6/18/2011 Princess Cruise Line - 6/18/11-- On 6/11/11 I contacted Pricess Cruises,
6/18/11-- On 6/11/11 I contacted Pricess Cruises, customer service at the 800-774-6237 number to advise that I needed to cancel my trip for booking number 4JGH2V due to recently diagnosed Lung Cancer stage 3B (6/9/11). I was told to send a fax with a Doctors letter to 661-284-4771 which I did on 6/15/11. On 6/17/11 I received a call from Princess That I was eligible for an up grade on our tour beginning 6/18/11.

I am concerned that Princess Cruises has gotten my messages and fax and most importantly my request for a refund or re-booking for a later tour/cruise in 2012.

Thank you.

WilliamRead More
12/19/2010 Princess Cruise Line - My name is Mary Loshin. My husband, David Loshin,
My name is Mary Loshin. My husband, David Loshin, and I were passengers on the Ruby Princess the week of December 5-12, 2010. We purchased a diamond ring at Diamonds International based upon the recommendation of Princess Cruises. There are two problems with the ring. First, the ring was sized poorly for my finger using prongs that cut my finger. Second, my insurance company red flagged the amount paid for the ring based on the quality rating of the diamond and the setting. The diamond was rated as a SI3, which is not a recognized rating by GIA. I have contacted On Board Media, upon calling Princess and advised that I am obtaining an independent appraisal and have contacted Visa to dispute the charges on our credit card. I faxed all of the documentation on the ring to Lisa at On Board Media and will continue to pursue the return of the purchase according to their policies published in the Princess Patter. I want to ensure that I have proof in writing to Princess of these problems. Additionally, that I have contacted On Board Media and am expecting to be able to return the ring to Diamonds International for full refund. I have been unable to find an e-mail address on the Princess website to send the documentation. Please advise as to a valid e-mail address for their customer service department.

Mary LoshinRead More
12/14/2010 Princess Cruise Line - Please forward to the department or persons
Please forward to the department or persons responsible for organizing sports programs

To Princess Cruise Lines, Dec 15, 2010

My name is Larry Tucker and I have passion for America's fastest growing sport especially among seniors living in retirement communities. My wife and I just returned from a 29 day cruise on the Sapphire Princess sailing from Sydney to Los Angeles departing on October 23, 2010. We ran a very successful daily pickleball program with the support and approval of your two cruise directors Rich and Jan. This program grew to over 40 passengers playing from 8am to as late as 10pm. Rich witnessed the popularity of this sport and asked me if it was possible to train his staff to provide pickleball on future cruises. Your staff cannot provide the kind of program that I can, because I have the knowledge and passion to give lessons and quickly organize a successful pickleball program. I am currently helping organize the first ever Pickleball Cruise on Holland America's Veendam on May 15, 2011. We now have 73 picklecruisers booked for this cruise. (see attached flyer) and I expect to have over 100 picklecruisers.

Note: Both my wife and I are retired teachers with many years of organizing sport programs. I have an Elite Status with Princess and we are interested in helping Princess to provide pickleball on selected future cruises. Cruising is old stuff to us and the only future cruise experiences we are interested in will be centered around a Pickleball program on cruise ships that have an enclosed dome sport court.

Please forward this info to the department that may be interested in using our talents on future extended cruises. I would consider working on any of your cruises in exchange for salary and/or discounted cruise fares.
Please view my website of photos and videos taken on the Sapphire Princess Oct 2010: Go to WWW.shutterfly.com and sign in using my

For more testimonials of how pickleball has caught on with America's baby boomers check our Pickleball's National Website: WWW.USAPA.com and click on News articles and videos related to the popularity of Pickleball. Pickleball will continue to grow on land and on sea!!!!

We have attached a photo book of passengers playing Pickleball on the Sapphire Princess. Please check out the last pages as the faces tell the story of how much fun a cruise can be with Pickleball being a main highlight of their cruise experience.

Sincerely,

Larry

Home Address:Ventura, Ca.

How did Pickleball start and why is Pickleball becoming America's fastest growing sport?

In the 1960's congressman Pritchard from Seattle, Washington accidentally invented the game called Pickleball. His children were bored playing badminton and in response to their boredom, the congressman substituted a plastic ball and pickleball was born. The plastic ball belonged to "Pickles" the family dog. Realizing they were using Pickles' ball, they decided to name the game Pickleball.

There are many reasons why Pickleball is becoming more and more popular especially among seniors. The dynamics of using a plastic ball instead of a tennis ball creates a tennis like game that is much slower and easier to play. The plastic pickleball is much lighter than a tennis ball and it has many holes that catch air that slows its speed and distance of travel. This allows the players more time to react and get to the ball. This is a main reason why its popularity is growing among seniors considering that as people get older they often become limited in movement and reaction time. Many ex-tennis players who are now unable to play competitive tennis are now strong competitors in the Pickleball arena. It is like getting a second chance to excel in a sports activity long after you thought your prime playing glory days were over. Recently I played in the national USAPA pickleball tournament in St. George, Utah were over 400 pickleballers competed. Men and Women were grouped into age divisions starting with 55-59, 60-64, 65-69, 70-74,75-79, 80-84,85-89 and finally 90-94 years old. It was amazing to watch these seniors playing and having fun while hundreds of spectators cheered them on.

More and more tennis clubs and community recreation clubs are converting unused tennis courts over to Pickleball courts. Once a Pickleball program gets started it does not take long for the sport to sell itself. Most organizations start with portable nets using tape for the dimensions and eventually the lines are painted and permanent nets and posts are built. The group we play with in Simi Valley started with a couple of outdoor courts land with in a year their groups grew to over 60 players. The group now plays indoors on six courts that all have painted lines and use portable nets. Many of these seniors enjoy cruise vacations and the interest of playing pickleball on a cruise ship is very appealing. On May 15, 2011 we are joining over 75 other pickleball players on the first annual Pickleball Cruise, roundtrip from New York to Bermuda. We call ourselves Picklecruisers and we expect to open the door to pickleball cruising starting with Holland America's Veendam.
Please view my website of photos and videos taken on the Sapphire Princess Oct 2010: Go to WWW.shutterfly.com and sign in using my

Sincerely, Larry & Rita









































larryRead More
9/30/2010 Princess Cruise Line - My name is Florence DickersonMy husband and I have
My name is Florence Dickerson
My husband and I have been frequent cruisers on Princess
We booked a cruise to southeast asia on the Ocean Princess booking# Dec 2010
The original itineray had the ship ending in Bangkok
Therefore we booked our air from Dallas to Singapore and Bangkok to dallas.
when the itinerary was changed we decided to cancel the cruise. We were told that princess would reimburse us for any penalties involved with this cancellation.
According to the rules this airfare was totally unrefundable, however after much negotiation with airfare.com they agreed to refund the tickets minus $450/per ticket($900)REFUND PENALTY)
I have been working with Sandi Smith in Customer Relations and am having difficulty getting the $900 reimbursement from Princess.
Please look into this as for me.
I have all the supporting documents including the rules of this company.

FlorenceRead More
8/23/2009 Princess Cruise Line - Just returned from a cruise to Alaska on Coral
Just returned from a cruise to Alaska on Coral Princess. On the last night I was watching Love Boat on the ship television and they said the DVDs of Love Boat were available. I missed it and would like to know how I could buy a set of the DVDs of Love Boat.

The cruise was wonderful, staff was excellent you couldn't ask for anything better!

Patricia W. Hall
Maryland

PatRead More
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