Quest Diagnostics Phone Number Phone Number



 

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Quest Customer Service Telephone Number and Contact Information. Contact Quest Diagnostics Customer Support and Customer Service. Also please leave your feedback on your customer service experience below.



Phone Number

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1-866-697-8378Review and Hint Needed
 

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 out of   based on 88 reviews.
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Date Rating Comment
6/20/2016 Quest Diagnostics Phone Number - All I want is to give you my new email provider's
All I want is to give you my new email provider's address, so I can schedule, or re-schedule my appointment's

WilliamRead More
5/27/2016 Quest Diagnostics Phone Number - The sent invoice amount and the amount available
The sent invoice amount and the amount available to be paid online are never the same (the one available online is always less than the amount I owe on the invoice but the online system does not allow payment beyond what is stated on the web billing tool). So, to avoid the ongoing late notices for payment, I tried calling...HA! I am on hour two of trying to reach someone, so rather than the email games, I am going to open an issue with the Better Business Bureau and let them handle it.

LSRead More
10/23/2015 Quest Diagnostics Phone Number - quest sends me a bill for another person from another state
quest sends me a bill for another person from another state with the same name. quest fixed this issue 18 months or so ago but began sending me another bill after 6-8 months. I can no longer contact a live person by phone to fix this. I have been turned over to a collection agency for another patient's bill.

Grade F for questdx. F=Fraudulent.

mchRead More
10/12/2015 Quest Diagnostics Phone Number - Apparently there is an outstanding bill I have
Apparently there is an outstanding bill I have from 22 months ago. I spent over an hour to reach someone to A) find out about the bill and B) if I do indeed owe them $25 to pay it. But I need an invoice number to get anywhere on the Quest website. If I had the invoice number I would have the information I need. So I called the local Quest offices - they don't answer their phones either. So I found a place to send them an email. Sent them an email that if they want the $25 someone needs to email me a phone number. I will not take their call. Has to be an email. Two can play the game. As far as Quest Diagnostics is concerned Iam not a live person either.

Not providing access to live people seems to be the new way of doing business in the U.S. They must have taken a page out of Citizen's bank playbook. Quest Diagnostics earns an F- in customer service.

DisgustedRead More
10/6/2015 Quest Diagnostics Phone Number - useless service - got screwed because ins co
useless service - got screwed because ins co forced this on us

joanRead More
9/3/2015 Quest Diagnostics Phone Number - I need to speak to a Live Person with Quest Diagnostics
REQUEST THE TELEPHONE NUMBER TO SPEAK TO A LIVE PERSON AT QUEST DIAGNOSTICS.

JAMESRead More
7/29/2015 Quest Diagnostics Phone Number - It is ridiculous that it is impossible to speak
It is ridiculous that it is impossible to speak with a human. I need information about a 24-hr urine test and don't know what sort of container is required. Would need to drive there to find out!

The lab doesn't even publish a fax number

If there's any way to avoid this operation do so.

Miami JoeRead More
6/14/2015 Quest Diagnostics Phone Number - I wish my insurer (Aetna) would accept a lab
I wish my insurer (Aetna) would accept a lab service other than Quest. I have spoken to them about this. Quest is a very poorly run organization. The staff at the location I go to are rude and surly. They never smile or make people feel like they care about their health problelms. The scheduling system on the computer never seems to work properly. For --I am currently trying to reschedule an appointment and am unable to because I did not get a confirmation number when I scheduled the appointment. The phone numbers they give you to make an appointment by phone never work. Older patients are certainly not treated with respect at the location I go to and they are very intimidated by the rude staff. No one seems to have nice things to say about Quest.
They also have billing problems and my insurer has been trying to resolve this with Quest for the past 8 months. They keep sending me a bill that I am not responsible for paying. Nothing seems to change even with all the negative comments I see on this website.

SherryRead More
5/15/2015 Quest Diagnostics Phone Number - Your company does not deserve a rating! You do
Your company does not deserve a rating! You do not care about your patients because if you did you would answer your phone! Your automated system does not accept the info you have on your statement! You will not accept the info you provided yourself and when you request a live person your system disconnects you!!!!!

annesphamilyRead More
3/13/2015 Quest Diagnostics Phone Number - You need to have a real person available for
You need to have a real person available for questions!

MaryRead More
2/11/2015 Quest Diagnostics Phone Number - Your automated appointment line is HORRIBLE.
Your automated appointment line is HORRIBLE. Speaking clearly, answering the machines questions, Trying to go back to a MAIN line does not exist, God forbid the customer has any sort of accent, they are screwed.
There has to be a phone number to speak to a HUMAN being after getting totally frustrated by a machine for over 15 minutes trying to make an appointment

SteveRead More
11/10/2014 Quest Diagnostics Phone Number - yes it is very non informational. its said when
yes it is very non informational. its said when everything is on line and a person may not be able to use a computer
those that work at these locations can not even give you any info on other locations, e.g.(hours, numbers,etc)
sad sad sad

uninformedRead More
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