Raymond Weil Phone Number



 

Description

Raymond Weil Service Address
635 MADISON AVE
NEW YORK, NY 10022
United States of America

Phone Number

PhoneHint
1-212-355-3450Review and Hint Needed
 

Comments

 out of   based on 12 reviews.
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Date Rating Comment
5/2/2016 Raymond Weil - I currently have a Freelancer watch from Raymond
I currently have a Freelancer watch from Raymond Weil that I love. However I was recently pushed in a pool while on vacation with the watch on. I did not think anything of it due to the watch stating that is was good to 300ft on the back of the watch. The next morning the entire inside face was fill of condensation. I took it to the jeweler that where it was purchased so they would send it in for repair. I thought that RW would cover this due to the statement on the back of the watch. NO, I am now facing a $560.00 bill to have it fixed. If this is the way they stand behind their product I would NEVER purchase another watch from them again. Talk about not standing behind your product. I also have an Omega with the same 300 ft on the back and have never had an issue with it and it is much older.

DavidRead More
12/20/2015 I purchased a man's Raymond Weil watch a bit ago..
I purchased a man's Raymond Weil watch a bit ago.. The gold was wearing off on the watch so we sent it in to the New York service center to be brought back to a 'new' state at a cost of around $900.00. In around a year the clasp quit working. My husband quit wearing his watch but in September he mentioned to me he'd like to start to wearing it again. I called.customer service and they told me to send in the watch again at more of a cost to me. They said to send an e-mail to parts. I sent numerous e-mails to the parts department to send me the clasp (for a ridiculous price of $75.00). I have been working on this for months thinking there is no way I would't have the part and have the watch fixed by Christmas. I still have not received ANY COMMUNICATION FROM THEM. i DID'T GET MY HUSBAND MUCH THIS CHRISTMAS SO IT WA IMPORTANT TO GET THIS GIFT FOR HIM. THIS IS THE WORST CUSTOMER SERVICE EVER.


SUERead More
8/13/2015 Raymond Weil - my husband purchased a women "Tradition" Two-Tone
my husband purchased a women "Tradition" Two-Tone Steel Watch for my birthday and our 15-yr marriage anniversary. I was so happy then just one month later, it got water inside the watch after i washed my hand without taking the watch off during my family vacation. (I usually took off and put it back to the box if I am at home; I cherish this gift from my husband)
At first, I was very surprised and disappointed because my husband told me that Raymond Weil is a good brand and this specific one claimed water resistant to 50m and you can wear it swimming and showering. How it doesn't resist to water by hand wash. It didn't do what it claim. I didn't want to get the watch repaired because it is one of important memory/gift for my life. So I contacted "Raymond Weil" and tried to get a replacement. I was shocked about how bad the customer service was. The lady named "susette" had a very bad attitude and didn't help me at all. When I asked for a supervisor, she mentioned not available.

I am too surprised about the quality of product and service provided by Raymond Weil. I wish senior manager will look into it.

YangRead More
12/20/2014 Raymond Weil - I cannot believe the Lack of Quality in my leather
I cannot believe the Lack of Quality in my leather strap for my RW Maestro #2837PC00659 I purchased &
received today. I bought a RW 20 years ago in Munich & was very happy. I will buy a new band that is more
fitting.

Ps. The Crude Stiff watch band is more like PU that you would expect from a Cheap $ 10.00 timepiece from China


FredRead More
5/22/2014 Raymond Weil - I took my watch into Borsheim's Jewelery to replace the watch band because it broke
In November of 2013 I took my watch into Borsheim's Jewelery to replace the watch band because it broke. They told me that I had to pay the shipping fee of 35.00+ tax, which I did. The watch was working perfectly at the time. My husband bought it for me some years ago for around $500.00. Needless to say, I was very surprised when the jewelery store called me some weeks later and said the bill would be over $1,000.00. I couldn't believe it was that much to buy a new watch band. Previously, about a month or so before, I had it in the same place to replace the battery. I never had a "lick" of trouble with the watch other than batteries wearing out. They had gone thru my watch and determined it needed other things done to it, without my permission. I'm definitely mad about the whole thing because it was the Jewelery Co (Borsheims) to make it clear that it was being sent back for a new band. Now I'm fighting with Borsheim's about the whole thing. In addition, they replaced the battery again which I am being charged for. I wish I never would have taken it into them. But this is where it was purchsed. I don't think I am getting a fair deal and I am really discusted about the whole thing. I could have bought a new watch cheaper than having this fixed. I feel that Borsheims is responsible for the cost due to the sales clerk not specifying that it was her responsibility to write on the repair that it was for a WATCH BAND.

JANETRead More
5/9/2014 Raymond Weil - My favorite watch is getting old. I would like
My favorite watch is getting old. I would like some work done to bring it back to life, preferably from original factory. I will appreciate any respond to me. Thank you.

Ada KaneRead More
1/10/2014 I am desperate to contact Raymond Weil directly
I am desperate to contact Raymond Weil directly in Geneve could somebody please give me the appropriate information. Thankyou

jenniferRead More
7/1/2013 In August of 2008 I bought a Raymond Weil
In August of 2008 I bought a Raymond Weil Chronograph Watch from Kay Jewelers. The retail cost was $697. In August of 2008 I had to replace the battery at a cost of $65.00 and again in January of 2010 for a cost of $50.00. Now in July of 2013 my watch stopped again, took in to Kay Jewelers and was told it will cost $400.00 to repair. Crown is leaking and movement is rusty! I can not believe this watch went from working to rust in the movement in 2 weeks. Where do I go to get this repaired?

JohnRead More
9/11/2012 I have a two tone (SS/18K Gold) Raymond Weil
I have a two tone (SS/18K Gold) Raymond Weil Parsifal 9690/1 (Serial #B251222) watch. I need two links for the band. I believe they are 12mm. Can I purchase these links from you? Thank you.

VikkiRead More
8/20/2012 I bought a Raymond Weil 2837 St 00659 Automatic. I
I bought a Raymond Weil 2837 St 00659 Automatic. I wind it and put it on my wrist and the watch keeps time great. If I take it off it dies within half an hour. I can wind it 30x's and set it down and in 5 minutes it will stop. If I wind it 30x's and put it on my wrist no problem even if I don't move or wear it in my sleep. Why would a watch do this and still keep great time? Should I send it in or get a new one?

Winston St ClaireRead More
6/18/2012 I purchase a Tango (style name) watch Raymond Weil
I purchase a Tango (style name) watch Raymond Weil with a dome sapphire crystal from a reputable store in 2010. I took my watch back for a battery replacement. When I picked it up not only was the battery replaced but my Dome Sapphire crystal had been replaced with an inferior looking crystal in addition the area around the cyrstal was damaged. The store offered to replace the watch which I picked up this past Saturday 6-16-2012. I was so disappointed it still did not have the beautiful dome crystal I was expecting from my original purchase. Please let me know the status of the dome crystal for this style watch, is it still available? Thank you, DJ

DJRead More
2/17/2012 Raymond Weil - good morning morning, I have a two tone (SS/18K
good morning morning, I have a two tone (SS/18K Gold) raymond weil parsifal 9690/1 and I need two links for the band. can you please advise who I may contact to obtain these links?

Thank you,


DavidRead More
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