Rock Auto Phone Number



 

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Customer Service Contact Information For Rock Auto

Phone Number

PhoneHint
1-866-762-5288Review and Hint Needed
 

Comments

 out of   based on 53 reviews.
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Date Rating Comment
11/27/2016 Rock Auto - Don't know if they would even read this by reading
Don't know if they would even read this by reading all the poor reviews something in their house has to change, Ordered in advance to make the job easier but, the radiator was out of spec wider at the bottom then it was suppose to be had to modify condenser to fit. Alternator had the wrong shape plug installed in it had to go to a local supply house to buy another one and saved about 100.00 for the same item. This might be my new go to place for parts. Rock Auto needs to do better, this was not the first time I have had problems with an item not fitting right or being the right one. I have been repairing cars and trucks for almost 50 yrs.

MikeRead More
11/5/2016 Rock Auto - wow what a awful company. costumer service is the
wow what a awful company. costumer service is the worst. I will never buy anything through them ever again. I had unopened parts witch where incorrect. I wanted an exchange for the correct parts but since I was past 30 days I was out of luck.400 dollors in parts that I have no use for. you suck your costumer service sucks and I nor anyone in my family will never order anything though them

davidRead More
10/25/2016 Rock Auto - Your customer service "sucks". Trying to talk with
Your customer service "sucks". Trying to talk with someone about a purge valve I ordered weeks ago without
any luck. Talking with someone is impossible!

JoeRead More
10/20/2016 Rock Auto - No customer service that I can see. Ordered a
No customer service that I can see. Ordered a radiator was very happy came in 2 days. Ordered a coil pack that was supposed to be here tuesday and this is thursday logged on clicked on tracking looks like it went to the wrong country then went to my new address which I don't have because I live in the same house. Other than internet their cs phone number is only available 2-3 hours a day guess I'm out $52

BrentRead More
10/11/2016 I have ordered several things from Rock auto and
I have ordered several things from Rock auto and had pretty good luck until I ordered a set of .010 under main bearings, when I went to put the engine together I found that all the bearings were .010 under except for the lower half of the thrust main witch was a .020 undersized. Then tried to get it figured out on their worthless web site which said item out of stock and the only alternative was to reorder a different brand and pay for again . They really do suck and I will never do anymore business with them again . It would be nice to have a phone number so you could get to talk to a real person .But It seems they have it that way so you can't get any service or resolution. NEVER AGAIN !!!!!!!

AustinRead More
10/10/2016 Hey Rock Auto get a customer service department! I
Hey Rock Auto get a customer service department! I need to talk to a human!

ScottRead More
10/4/2016 What sucks about rock auto is when they send you a
What sucks about rock auto is when they send you a wrong part and if you don't have a computer to log in to their return page,which doesn't work, to try to return a part and the customer service number is only a recording. For those reasons alone rock auto sucks

GiacomoRead More
9/26/2016 Rock Auto - I have ordered from this company several times
I have ordered from this company several times because of the pricing they are the cheapest I have found to get parts from even with the shipping charges, however I hit a deer need a radiator support headlight assembly turn signal light marker light, and bumper yes the prices are unbeatable but the shipping on the order was going to cost $365.69 for a $185.50 order a total of $600.69. so I checked out amazon the same items $375.65 with shipping so my suggestion to you is to check amazon first. i called rock auto and asked the question why is shipping so high he said because bumper has to ship motor freight (18 wheeler) little did he know I am a warehouse manager over shipping and receiving ups or fed ex ships bumpers and that's what i explained to him that i know ups or fed ex ships such items then he says well bumper coming from here lights coming from a different place one is here one is there i say but you advertise you guys have a warehouse stocked he says yes warehouses all over. ye ok they will not get no more money from me.

LITTLE JRead More
9/17/2016 Rock Auto - Never thought I would write to a company !! I've
Never thought I would write to a company !! I've been dealing with you for over 2 years. While having GREAT prices , the parts that I need , I have too praise your shipping ! I've always received my parts on time ! But this last time was a step above ! I ordered parts on Thursday noon , delivery date was for following Tuesday , I received pats first thing Saturday morning , 3 days ahead !!!! Being a mechanic I am able to serve my customers almost as fast as calling local parts store !! THANK YOU !!


Lenny

LennyRead More
9/12/2016 Rock Auto - waiting 2 weeks for a return label. please send
waiting 2 weeks for a return label. please send one soon.

TIMOTHYRead More
9/3/2016 Rock Auto - sorry to have to go someplace else, if I can not
sorry to have to go someplace else, if I can not order over the phone.
I have had ID theft 2X because of the internet and the same # of times
due to that D**** chip. So have a nice life.

ArtRead More
8/31/2016 Rock Auto - how do I return a wrong part
how do I return a wrong part

johnny mitchellRead More
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