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Rogers Wireless (Canada)

 

Description

Rogers Wireless is a leading provider of wireless communications to consumers and businesses in Canada.

 

Telephone Number

Phone Hint
1-888-764-3771 press 0 at each prompt.
 
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Comments

Date Comment
3/29/2012 to whom it may concern The service from Rogers is nothing to be desired. I had to phone for my mother who is 84 years of age. I went through prompts for about 20 minutes and was not able to get to a prompt that would help with the reason i was calling. So I phone a rogers store in woodstock ontario and spoke to a customer rep. and asked for the phone number to speak to a someone about my problem. He gave the same number that I was already using then explained I had to keep pressing 0 until I got a real person to speak to. I cant imagine my mother having to go through this . I was by then a hour into getting to speak to a person and VERY FRUSTRATED by then. I said to the service rep in woodstock how frustrating this was and his response was that Rogers couldnt afford to pay customer service reps to answer phones.I find reps very rude and not helpful and we are changing to bell canada.The customer service rep on the 1800# was rude and kept saying I was yelling at her. She totally mishandled a frustrated customer and because of her unprofessional attitude she lost business for Rogers.Rogers needs to pay attention to these complaints and try to make their service more customer friendly. There are a lot of seniors using wireless and more to come in the future and they will be missing the boat to getting the most market share because of their service. FRUSTRATED AND UNSATISFIED CUSTOMER
wendy
12/8/2011 You would think after all of these complaints rogers might do something about them ,but NO they just sit back and laugh cause they basicly got you by the balls.....JB.
Dreamer
11/5/2011 rogers is the worst....i have a bill for 1300, and i dont know what for and they refuse to send me a bill online, even when my account is set up for online billing, and now my number is suspended, what the fuck is that?????
thomas
11/2/2011 ROGERS SERVICE TOALLY SUCK, MY WIFE WAS ON THE PHONE AND HOLD SHE WAS 55 IN FRONT OF HER. AFTER WAITING FOR 25 MINUTES SHE STARTED TYPING IN THE QUESTION ONLY TO BE HOLD AFTER .5 SENTANCES THAT SHE RUN OUT OF TIME. FRUSTRATING IS NOT EVEN THE WORD.WILL BE CANCELLING THE ACCOUNT, THEY SHOULD TAKE A PAGE OUT OF FIDO THERE SISTER COMPANY.
paul
9/20/2011 rogers is good for some stuff but also sucks for most of the suff specially bill payment
efm
9/18/2011 Rogers automatic prompt service is highly poor, not getting proper people, if got some one, most of time, after asking many questions saying you are in wrong department, it happnes every time.
Rizwan
8/10/2011 rogers is the WORST phone company. i had one question and got transferred 7 times and never ended up getting my question answered.
julia
8/6/2011 rogers sucks they have absolutley no customer service!
sarah
6/25/2011 I signed up for 2 phones on a couples shared plan with unlimited web browsing. I wad told my bill would be about 170 a month. I got my first bill and it was 297. They have no explanation and are threatening to disconnect because I refuse to pay the extra charges.
amanda
6/7/2011 Rogers was charging me foe 2 cell phones when i only had one!! They told me they would call me with a case number in 3 days... when they didnt i called them. Well instead of investigating it they sent it to collections!!!!!!!!!!
kait
5/2/2011 hi.i.want.to.check.my.internet.usege.how.can.i.do?
hiep.ngo
3/2/2011 All you have to do is tell them you are cancelling your service, try to get the "customer retention number", works every time, oh and this would be the time to ask for discounts or impreovements also works very well.
s
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