Sam's Club Phone Number



Customer Service Contact Information For Sam's Club

Phone Number

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1-800-964-1917 Press 0 at each prompt, ignoring messages.


 out of  based on 11 reviews.
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12/21/2015 Sam's Club Apple Pie is too sweet
our family was gifted an apple pie distributed by your company. we would like to inform you that we find TOO sweet. maybe the manufacturer can make some modification to make it less so.

alma Read More
8/25/2015 Formal complaint about Sam's Club
I am writing this to register a formal complaint against Sam’s Club Automotive Servicing located at the Bartlett Club (#6260; 8480 Highway 64, Bartlett, TN 38133).

We took our car to this club on Saturday, Jan 10, to replace a tire. I distinctly remember using the remote control to lock the car doors and activate the car alarm as I walked into the Sam’s Club to make this purchase. However, when we returned to our car after the tire had been replaced, our remote control no longer remotely controlled the door locks as before. That is, specifically, something happened when YOUR EMPLOYEE took possession of my car to replace the tire that rendered the remote control of the door lock NO LONGER OPERATIONAL. That is, the Bartlett Sam’s Club automotive technician SOMEHOW BROKE OUR CAR ALARM SYSTEM! I do not know how he broke this system, but I do know that it WAS working before I entered your store, and that it WAS NOT working when I picked up my car afterwards.

I returned the next day (Sunday, Jan 11) to report this damage to our car to a Club Assistant Manager named Brian, and all he could tell me was that I had to return on Monday, JAN 12, to talk to the employee and potentially file a claim. He was COMPLETELY UNHELPFUL.

My wife returned on Monday, Jan 12, as instructed, and spoke to another Assistant Manager named Cassius Mosley as well as to the automotive technician named Floyd who worked on our car two days before. All they could do was DENY ANY AND ALL RESPONSIBILITY for the damage done to our car alarm system. As that point, my wife filed a damages claim with Mr. Mosley. These Sam’s employees were COMPLETELY UNHELPFUL.

We subsequently received a telephone call on Thursday, Jan 15, from a person named Bryce from Sam’s Consumer Complaint Agency who had the utter gall to tell my wife that, since we did not see the automotive technician damage our car alarm system nor could we prove that he damaged our car alarm system, that Sam’s Club was not in any way responsible for the damages to our car alarm system.

Really? I PERSONALLY used the remote to lock the car doors and activate the alarm. I PERSONALLY tried to unlock the car doors with the remote control and was UNSUCCESSFUL. I KNOW FOR A FACT THAT OUR CAR ALARM SYSTEM WAS OPERATIONAL BEFORE I GAVE MY KEYS TO THE SAM’S AUTOMOTIVE STAFF AND I KNOW FOR A FACT THAT IT NO LONGER WORKS!

This level of service is absolutely abysmal and I am thoroughly disgusted with Sam’s Club! As of now, we will NEVER use the Bartlett Sam’s Club again. Moreover, we are seriously considering allowing our Sam’s membership to lapse; why should we do business with and spend our money at a company that is irresponsible? I am not asking for a replacement or something new; all I am asking is that Sam’s Club FIX WHAT THEY BROKE!

From here, I will be filing a formal complaint against the Bartlett Sam’s Club with the Better Business Bureau. I will also be looking on-line for any consumer blogs related to Sam’s Club to formally post this complaint and let others know of this irresponsible and unprofessional behavior. And, as I mentioned, once our membership period is up, there is a SIGNIFICANT chance we will be taking our business to Costco.

Greg Read More
4/13/2014 Sam's Club - The Owasso Sams club store does not sell packaged prunes
The Owasso Sams club store does not sell packaged prunes. I have called this matter to the attention of several employees. They have called management on this absence of product.---Still no prunes !

Ralph Read More
3/7/2014 Sam's Club - sams club employee was pushing me to upgrade to a
sams club employee was pushing me to upgrade to a business plus membership, im sure if you are a member you are asked all the time as if they get a spiff to get you to upgrade. well they told me that if i upgrade while i am purchasing a 1,700 vizio 65"TV that i would get with the upgrade business membership 1 extra year above and beyond the manufacturer warranty. Well to find out after my tv is broke and im in need of a repair that the plus membership DID NOT give me an extra year. You only get an extra year if you buy the extended service plan and then they give you an extra year on top of that. All fine and dandy now that i have wasted 1,700 at samsclub to have a broken TV because of the employee that was pushing me to upgrade to a plus membership then worrying about selling me an extended warranty that i would of purchases on a 1,700 TV. Hell i buy them for a 300.00 electronic why wouldnt i buy it on a 1,700 TV i just dont have that kind of money laying around to replace it. Watch out how sams club sells things. not trained to well.

jeremy Read More
4/14/2013 Sam's Club - I wish Sams Clubs would make it much easier for
I wish Sams Clubs would make it much easier for customers to make contact with their local Warehouses. I have searched everywher to find a phone number for the Sams Club in Chetumal, Quintana Roo Mexico.Frustrating. Just need one questioned answered before making another trip to the warehouse to purchase a pool!!!!

Sheila Read More
2/14/2013 Sam's Club - On 03/27/12 i purchased a H.P. printer at sam's
On 03/27/12 i purchased a H.P. printer at sam's club, along with a 1 year replacement plan. the printer stopped working. i called sam's and was referred to there warranty service, which referred me to H.P. the tech at H.P. tried to tell me how to fix the printer. i know that if i did anything to the printer it would void any warranty that may be left. for me there will be no more electronics from sam's or any H.P. products. Larry

larry Read More
1/10/2013 Sam's Club - Sam's Stonecrest in Lithonia, Georiga Optical
Sam's Stonecrest in Lithonia, Georiga Optical Department

Trying to contact Stonecrest in Lithonia, Georiga Optical Department for two days. I'm having a hard time trying to get someone to answer the phone. I counted 40 rings today and no one picked the phone up. This was around 11:15 am

Anon Read More
12/20/2012 Sam's club customer service review 2012 December
Sam's club customer service review 2012 December
This morning i was at the Sam`s on the corner of Airport and hwy 59 in Sugarland Texas.To my surprise, a rude young gentleman was asking to see (some) of the peoples cards, as they were entering the store. It was 20 minutes until 10:00 am and he was turning patrons back becasuse they did not have the ( upgraded cards).temperatures were very chilly, and not a good time to make christmas shoppers do this uncalled act. I went to the service booth to get my card upgraded but the lady there was also very rude so i did not make this happen. As i walked off she hollered at me and my friend like we were some criminal or inmate in a institution. I quote ( you cannot go in because you did not upgrade your card). I understand sams has a policy, but give me a break- 15 minutes is not much time to let someone shop instead of sending them out in the cold. It seems there needs to be some public relations addresed to the mangager of the store and there employees. i do not think sam walton would approve of anything of this nature since he always put the customer first. I was there to buy a big sreen tv, but will not buy another item from this store

They are Rude Read More
4/5/2012 Sam's Club - I would like to buy a grafted Avocado tree as a
I would like to buy a grafted Avocado tree as a house plant. Do any of your stores carry this item?? It really doesn't matter where the store is located but, the Chicago area is preferred ...
Thank you very much,
Larry ferris

Lars Read More
9/27/2011 Since I pay my Sam's Club bill online, I don't
Since I pay my Sam's Club bill online, I don't regularly look at my paper statement when it arrives. I just found my Reward's Check that was issued on February 7, 2011 and expired August 6, 2011. I would like to return the check and have it re-issued. Please send instructions as to how I can do this. Thank you in advance for your excellent customer service and speedy response.

Carol Joyce Baywood

Joyce Read More
4/1/2011 Sam's Club - My wife and I have been members of Sams club for
My wife and I have been members of Sams club for many years now. Every time we go shoping to the Sams in Jacksonville N.C we are asked to enroll in the e-values program. We decided to go with the supposed savings program about a yeare ago. Savings after about a 6 or 7 month period totaled some 2 or $3.00. Each time we go - approx once every 4 weeks we spend just under $1000 on average. WE were told its a program thats geared towards what you purchase and you have to give it some time to work and so we did - ( 6 or 7 months). So here is my pledge to Brian Cornell - Your CEO. based on my purchases throughout 1 year - which is quite diverese - (mainly all groceries)- I will show receits, if I can save more than $60 a year I will pay him - thats right your CEO $1000.00. If I can't save more than $60 in 1 year Brian Cornell owes me $1000.00. If he feels uncomfortable receiving the money I can donate the money to a charity. Thank you Glen Dykstra - ph # 252-447-2937. Please forward this to Your CEO - and put your money where your mouth is. Tying up millions of dollars for the evalues rewards program from may customers is deceiving.

Glen Read More
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