Schlage phone number Phone Number



 

Description

Schlage Lock Company Corporate Office Headquarters
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
Warranty Information: 1-888-805-9837
All Other Inquiries: 1-800-847-1864

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 out of  based on 16 reviews.
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7/17/2017 Schlage phone number - I have been trying since May 11 to get a refund on
I have been trying since May 11 to get a refund on a defective lockset that is supposed to
have a "lifetime" warranty. The person I talked to in may asked for a copy of the
Lowes invoice for the new lockset.

The person I talked to said it takes 5 to 7 weeks to process a refund. That 5 to 7 weeks is now
working into the 9th week of waiting. I am not happy with the defective lockset nor am
I happy with the silence I'm receiving on the promised refund that has yet to appear.

Would you mind telling me what is going on?


Joe Read More
5/1/2017 Schlage phone number - My keyless entry turn knob keeps hanging up (4 yrs
My keyless entry turn knob keeps hanging up (4 yrs old). I have been on hold for 30 minutes twice and was
told there was only one caller ahead of me in the line. No one never answered. All the recordings and comments
do not refer to this issue. There is no one I can contact. Canada does not even answer the phone.
THERE WILL BE NO MORE SCHLAGE PRODUCTS IN MY FAMILIES LIFE.

Diane Read More
4/6/2017 Schlage phone number - I must give a most glowing report on my experience
I must give a most glowing report on my experience with Schlage. My door plunger (?) stopped automatically retracting when I pushed the door shut. I phoned Schlage service, they listened to my story and gave me a Reference number because I would not be home for a few weeks. When I got back, I phoned service, gave them the reference no. and they Fedexed the part to me the NEXT DAY at NO COST for part or shipping. I installed (replaced) the part and the door works perfectly.

Now that is service!!! I would not buy any other lock.

Bob Read More
7/23/2015 Schlage phone number - you have B60CAM716 Aged Bronze Single Cylinder
you have B60CAM716 Aged Bronze Single Cylinder Grade 1 Deadbolt with Decorative Camelot Rose, why not Double Cylinder ????

J Brown Read More
9/7/2014 Schlage phone number - I currently have schlage lever type handles
I currently have schlage lever type handles throughout my house, thanks they are great. On my French doors I am adding blinds and the space between the lever handle and the blinds is too tight. My question is, can I buy new round type handles just for the inside and hook them up to the existing lever type handles on the outside. One of the handles operate the door mechanism and the other is A dummy. The color is nickel, or am I in left field on this.

Brad Read More
5/19/2014 Schlage phone number - I need a specific lever that can fit on 2 1/8 in thick door
need a specific lever that can fit on 2 1/8 in thick door. The standard model is not long enough

dennis Read More
4/28/2014 Schlage phone number - 04/28/2014 Review
04/28/2014 called today about a fe 595 lockset the service was great Duncan

Duncan Read More
2/4/2014 Schlage phone number - Poor lock....poor service..time to change brands
Poor lock....poor service..time to change brands


don Read More
12/3/2013 Schlage phone number - I AM LOOKING FOR A REPLACEMENT ''G''SERIES LOCK
I AM LOOKING FOR A REPLACEMENT ''G''SERIES LOCK WITH A ....IS THE ''G''SERIES LOCK STILL AVAILABLE?....PLEASE ADVISE ASAP....THANKS

BOB Read More
9/10/2013 Schlage phone number - I have installed and used Schlage door hardware in
I have installed and used Schlage door hardware in my homes for better than 30 years. Then I bought and TRIED to install the reversible outside lever set. This has reversed my admiration of Schlage products. After 6-8 hours of attempting to install this product I have decided it would better serve my peace of mind to move it to the my landfill container.

John Read More
8/3/2013 Schlage phone number - I have replaced my schlage lock on the door for
I have replaced my schlage lock on the door for the fourth time. Every couple of years it malfunctions and has to be replaced. Of course Home Depot says they are not responsible, to contact Schlage. I would have changed brands but then I would have to change all the keys for the rest of the doors. This is a brushed nickel front entry at the price of 139.00 each time. It seems that there is a problem with your product. If I had realized the lifetime warranty, I wouldn't have thrown the last three out! Could you please tell me what I can do to get this repaired or replaced so when my new one breaks I will have a replacement.

Donna Read More
11/15/2011 Schlage phone number - Called Schlage warranty department today. After
Called Schlage warranty department today. After choosing option 3 on the main menu I was directed to a live person. She couln't have been more helpful. I have a double lock system on my front door and schlage replaced them about 5 years ago due to pitting in the finish. The new locks are pitting as well and after a few questions and the type of lock system I have she ordered me a replacement set to be delivered in about 20 business days. No hassel, no fuss, no problem. I highly recommend Schlage and their customer service.

Michael Read More
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