Schlage phone number Phone Number



 

Description

Schlage Lock Company Corporate Office Headquarters
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
Warranty Information: 1-888-805-9837
All Other Inquiries: 1-800-847-1864

Phone Number

PhoneHint
1-800-847-1864Review Needed Please Comment
 

Comments

 out of   based on 13 reviews.
Sort by:  Newest  Most Viewed  Oldest
Date Rating Comment
7/23/2015 Schlage phone number - you have B60CAM716 Aged Bronze Single Cylinder
you have B60CAM716 Aged Bronze Single Cylinder Grade 1 Deadbolt with Decorative Camelot Rose, why not Double Cylinder ????

J BrownRead More
9/7/2014 Schlage phone number - I currently have schlage lever type handles
I currently have schlage lever type handles throughout my house, thanks they are great. On my French doors I am adding blinds and the space between the lever handle and the blinds is too tight. My question is, can I buy new round type handles just for the inside and hook them up to the existing lever type handles on the outside. One of the handles operate the door mechanism and the other is A dummy. The color is nickel, or am I in left field on this.

BradRead More
5/19/2014 Schlage phone number - I need a specific lever that can fit on 2 1/8 in thick door
need a specific lever that can fit on 2 1/8 in thick door. The standard model is not long enough

dennisRead More
4/28/2014 Schlage phone number - 04/28/2014 Review
04/28/2014 called today about a fe 595 lockset the service was great Duncan

DuncanRead More
2/4/2014 Schlage phone number - Poor lock....poor service..time to change brands
Poor lock....poor service..time to change brands


donRead More
12/3/2013 Schlage phone number - I AM LOOKING FOR A REPLACEMENT ''G''SERIES LOCK
I AM LOOKING FOR A REPLACEMENT ''G''SERIES LOCK WITH A ....IS THE ''G''SERIES LOCK STILL AVAILABLE?....PLEASE ADVISE ASAP....THANKS

BOBRead More
9/10/2013 Schlage phone number - I have installed and used Schlage door hardware in
I have installed and used Schlage door hardware in my homes for better than 30 years. Then I bought and TRIED to install the reversible outside lever set. This has reversed my admiration of Schlage products. After 6-8 hours of attempting to install this product I have decided it would better serve my peace of mind to move it to the my landfill container.

JohnRead More
8/3/2013 Schlage phone number - I have replaced my schlage lock on the door for
I have replaced my schlage lock on the door for the fourth time. Every couple of years it malfunctions and has to be replaced. Of course Home Depot says they are not responsible, to contact Schlage. I would have changed brands but then I would have to change all the keys for the rest of the doors. This is a brushed nickel front entry at the price of 139.00 each time. It seems that there is a problem with your product. If I had realized the lifetime warranty, I wouldn't have thrown the last three out! Could you please tell me what I can do to get this repaired or replaced so when my new one breaks I will have a replacement.

DonnaRead More
11/15/2011 Schlage phone number - Called Schlage warranty department today. After
Called Schlage warranty department today. After choosing option 3 on the main menu I was directed to a live person. She couln't have been more helpful. I have a double lock system on my front door and schlage replaced them about 5 years ago due to pitting in the finish. The new locks are pitting as well and after a few questions and the type of lock system I have she ordered me a replacement set to be delivered in about 20 business days. No hassel, no fuss, no problem. I highly recommend Schlage and their customer service.

MichaelRead More
11/2/2011 Schlage phone number - I replaced 22 door handles, 66 hinges, 4 dead
I replaced 22 door handles, 66 hinges, 4 dead bolts this year. One dead bolt failed to work on a door not frequently used.. It turns but does not actuate the deadbolt. Can you help me. Home Depot said I should contact Schlage directly. but it seems........


Pat SteigerwaldRead More
10/10/2011 Schlage phone number - Schlage locks may be very good, but their customer
Schlage locks may be very good, but their customer service system is very poor. If you want to call and speak with a real person rather than a system of menues, you should look to a different company for support. I have been unable to reach a real person at Schlage and am left with no option but to post a message here. I actually left a message several weeks ago on their system, and received a call at 5:45a.m. (my time) asking for more information. That individual promised me a follow-up contact soon afterward. However, it's been nearly 2 weeks and no follow-up contact was ever made. Trying to call in and speak with someone at Schlage will get you nowhere. The Ingersol Rand number kept asking for my zip code but the system didn't recognize my zip code (96950 - a valid US postal zip code) and finally just hung up on me. Trying to get past that dead end, I called this 1-800 number which then said it was transferring me back to the 'new' Ingersol-Rand number.

Good grief...put an option on your phone menues to "Speak with a Customer Service Representative".



Brad DerksenRead More
2/6/2011 Schlage phone number - I purchased several schlage bed & bath lock sets
I purchased several schlage bed & bath lock sets when I replaced all of my interior doors 3 years ago. (7 total)I have always used your products and have been satisfied up till now. Last week my daughter went into her bedroom, closed her door and could not get out because the door handle malfunctioned. We tried everything to get her out, to no avail. She had to climb out her window and I had to climb in to un assemble the handle. This was quite a chore and I even damaged my wood trim in the process. The handle would turn from both sides, but not open. The product comes with a lifetime guarantee so please honor your product. The store where I purchased it said to contact you regarding this item. (Home Depot)The item is the Bed & Bath locking interior and I believe the model # is P515-302.I have the receipt from the new handle I had to replace which cost $21.97 plus IL state tax.The # on the receipt is . Please contact me with your decision on reimbursement. I can be reached by e-mail @ t or cell @.

Thank you,

Gregory

Orland Park, IL 60467-1216

GregRead More
    Next Comments
Add a comment:

Please click on the number of stars to award for the company's customer service. Please do not enter personal information into the comments.

(Comments will be added pending approval by the webmaster.)

Company Rating:
Your Comment:
Your First Name or Nickname:
Your E-Mail Address (not published):