Sears Phone Number



 

Description


Sears® Customer Service Phone Number:

1-800-469-4663

Sears is the famous American retailer. Sears now includes another large US retailer, Kmart. Sears Stores feature home goods, clothing, electronics, tools, yard items, and auto centers.

Sears Corporate
3333 Beverly Road
Hoffman Estates, Illinois 60179 USA

Hours
M - F 24-7

More Phone Numbers
Tech Support: 1-800-469-4663
Sears.com: 1-800-697-3277
Sears Stores: 1-800-549-4505
Sears Credit Card: 1-800-917-7700
Sears Mastercard: 1-800-669-8488
Kenmore: 1-888-536-6673
Sears Commercial One: 1-800-599-9712
Delivery: 1-800-732-7747
Installation: 1-800-326-8738
Parts: 1-800-252-1698
Repair: 1-800-295-4809
Computer Repair: 1-800-877-8701
Craftsman Club: 1-800-682-8691
Sears Cleaning: 1-866-362-8631
Sears Home Improvement: 1-877-682-0991
Home Improvement Credit: 1-800-366-3817
Shop Your Way Rewards: 1-800-991-8707
Outside USA: 1-208-822-0001
Puerto Rico: 1-800-437-3277
en Espanol: 1-800-377-8634
Corporate Phone: 1-847-286-2500
Corporate Fax: 1-847-286-8351

Email Addresses:
Sears International
Sears Outlet Customer Service

Phone Number

Phone Hint
1-800-469-4663 Press 0 at each prompt, ignoring messages.
 

Comments

 out of  based on 478 reviews.
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1/13/2017 Sears - OMG. Apparently you can't get your questions
OMG. Apparently you can't get your questions answered without scheduling a service call. Which is $79. I have a 10 year pld washer that broke. All I wanted to know was how much the new part would be. If it's expensive, I'll just get a new washer (not a Kenmore with this customer service). I can't move the washer to get a part number and the door is locked so I can't get it that way either. Without a part number you can't look anything up. This is so frustrating.

Upset Read More
1/9/2017 Sears - I purchased a birthday gift for my Grandson
I purchased a birthday gift for my Grandson on-line. I called the next day to cancel the order which was being processed. A foreigner answered. After numerous "excuse me, can you repeat that", I finally was able to understand that it was not possible to cancel the order. What a joke. I asked the agent for the phone number to Customer service as I had been transferred from another department and it took a good 4/5 minutes for her to find it. This will be my last transaction with Sears.

Mike Read More
12/30/2016 Sears obviously is very disorganized these days.
Sears obviously is very disorganized these days. It's a shame because they used to be so good. I always went to Sears as my first choice but I can't anymore.........Lately I can count on something being screwed up.
I recently ordered two pairs of shoes from Sears.com. One for myself and one for my wife. Mine fit and my wife's did not. With paperwork in hand my wife went to a local Sears store to return the one pair just one day after we had gotten them. The paperwork said we can ship them back OR take them to a Sears store. The store did not want to accept the return. They said the number on the box didn't match the number on the receipt.........well- if you were looking at the Men's shoes - no it wouldn't match the women's shoes. Poorly trained people and mangers!! Finally they agreed to refund $37.66 of the $44.99 purchase price....... why that number I don't know. My wife just accepted it to be done with it. So we lost money on this adventure and I don't even care. I'm done with Sears.com.... I learned my lesson and lost a few dollars along the way. The people at Sears.com customer service speak very poor English and make you repeat information over and over.That's after you are on hold for a half hour and get transferred from person to person. Sears is in trouble and I can see why..... The once mighty great store cannot get anything right or easy. It's too bad.

VLRO Read More
12/16/2016 Sears - Worst place ever to do business with stay away
Worst place ever to do business with stay away

Bob Read More
11/17/2016 I bought a washer from sears was told it had a
I bought a washer from sears was told it had a $100.00 rebate call the number the store gave me They said i can not get it call the store ask why told me I should of read the tag better I went with your fast talking person told me

Bernie Read More
11/10/2016 Sears - I have a 9 year old stove. After using the
I have a 9 year old stove. After using the self-cleaning feature the oven would not heat the next day so I called customer service and scheduled a service call for Friday. On Wednesday I received an automated reminder confirming my service call on Thursday. I immediately called customer service to let them know that my originally scheduled appt. was for Friday NOT Thursday. I knew that I had not made a mistake because I work Monday thru Wednesday and I already had scheduled doctors appts. for my 85 year old mother on Thursday so I would only be available on Friday. When I called to correct THEIR mistake I was told that there was nothing they could do and would have to re-schedule. Why should I have to re-schedule? This was not my mistake so I went online and clicked on the "Chat" button and a CS representative came on the line. I told him of my frustration and he said he would try to help which of course he could not. While I was chatting with him I tried to re-schedule my mother's doctors appts. and the chat was disconnected. I then re-established my conversation with the same CS rep. I told him I was able to rearrange my schedule and although I was not happy I would keep the Thursday appointment. When the repairman arrived he began to look for the model/serial number which was supposed to be on the front of the oven frame. Of course it wasn't there (I never removed it) so he said he would not be able to work on it without those numbers. He told me I could pull the oven out to see if it was on the back if I wanted to but he couldn't touch it without those numbers. I didn't think I could pull it out and my husband was not home at the time to help so he cancelled the call. Well, at least I didn't have to pay the $89 service call fee. The next morning I went to our local Sears store with all of my original paperwork and the sales girl was able to locate the model number on my receipt. I called the customer service department from the store and was told that now that I had located the model number they would schedule another service call. I told them that I still did not have the serial number but was assured that they could repair the stove without the serial number as long as they had the model number. The next day available for repair was on Wednesday of the following week so I left work early. When the repairman arrived I provided him with the model number but was told that he still may not be able to work on it without the serial number. He called his service department and was told that he could not work on it so he called his boss and was given the go ahead to begin repairs at his discretion. I again pulled out the stove and he took off the back and to my delight it was only a fuse that needed to be reset. After returning the back cover he started the stove up and IT WORKED! I was so happy!! He did warn me that if anything broke in the future we would be back in the same situation so I can only hope that doesn't happen for quite a while. I was also delighted that he gave me a 20% discount on my service call because I had been contacted the day after my original service call by a customer service rep who told me that because of all the inconvenience she was going to give me a 20% discount on my entire service call including any parts they needed to order and that she would call me back the next day to confirm repair of my stove. She never called. So . . . although my stove was finally repaired it was not an easy road.

Pat Read More
9/28/2016 Sears - I knew there would be other (many other)
I knew there would be other (many other) complaints, I will never buy another sears product, why I went back to them I don't know. I bought a craftsman mower, cable snapped, after 1 season of use, they told me it was still under warranty, but my store wouldn't be ale to fix it for three weeks, drove it an hour away and they said it would go out that Friday. It sat in that store (hopefully not out in the rain) for over three weeks till I tried to call and find out what was going on,..drove there to find out it had been sitting there, over a month no one bothered to call me,..they said oh the pick up is coming Friday,..so I waited another month,..and was told it was cancelled and I was to pick it up. Noone called me to tell me that,or why they wouldn't fix it,..I have been calling and calling and talking to robots and people and nothing, they will not help me. I finally got someone at the store I dropped it off, now he tells me its not there. Oh and the woman at our local store, who told me to drive it an hour away, said no she wont help me, make a call, inqire, nothing, because its not her responsibility anymore because I shouldn't have taken it to the other Sears. They wouldn't take it, they wouldn't fix it and the ones who did let it sit all summer and not do not know where it is. I am going to talk to the attorney general or something, Ive been treated like crap everytime I buy a Sears product. they products like my fridge is crap, I could go on and on,..not sure what to do but think I am going to fight this one. They are awful,....(I would not give one star)


Laura Read More
9/23/2016 Sears - BEWARE of the repair technicians and the




BEWARE of the repair technicians and the customer service department and hoping to make ANY sense of repair scheduling!!!!!! I had a frig being serviced which needed parts... Was considered an emergency appt. it took two weeks for the parts to come and the appt being made! I had an appt today. The window was 1-5( with a reminder the night before). I emptied the frig the night before and was told there would be no leaking... Unplugged the frig early morning and left doors open as instructed. It leaked all day... Anyway it got to be 4:45 so I called Sears . The recording told me I was showing an appt that day for 5:15-7:15! So I asked to speak to a representative. I was told the tech was running late. I had gotten NO phone call to inform me of this! And I would have never scheduled an evening appt! I had to juggle a few things and was forced to wait for the tech. Well 7:05 rolled around and I called again and spoke to representative who was very nice but when he checked with the tech, I was informed that the technician finished his route at 7pm!!!! NO CALL NO NOTHING!!! I requested an appt first thing the next morning and was told it couldn't happen but they could come at 1-5 again. I informed Sears I wasn't available in the afternoon and was then told he could fit me in on the 27th!!!! 5 days later!!!!! I asked why my appt wasn't a priority since I was left in the lurch with NO phone calls after being rooked around all day long.... He couldn't help so I asked for a supervisor. I waited 50 minutes on HOLD!!! The supervisor contacted routing dept but they were CLOSED! Of coarse they were after 8 pm , after I waited on hold for soooo long. So she informed me that she would send a "note" to the routing dept to contact me in the morning and "see" if someone was "available" to make the appt in the morning at my home!!!!! My question is: WHY is a customer who was disregarded all day with a legit appt... That got delayed to an evening appt.... With no communication.... Waiting almost 8 hrs of her time...... Told to be FIT IN to a schedule? SEAR should be accommodating ME!! I should be the priority!!!!! I was the next appt!!!! Needless to say I'm twisted!!!! I now have to call again at 7 am and go through this allllllll againnnn!!!!!! Why do I have to BEG for an appt I already had???? Just be careful out there!!!!! And never mind all of the food in my freezer is gone and I will have to deal with the leaky frig all night!!!!! Horrible customer service and horrible communication!!!!!!! Seems their time is more important than mine apparently!!!!!!

lisa Read More
9/20/2016 Sears - Here ya go. My girlfriend bought a refrigerator
Here ya go. My girlfriend bought a refrigerator at the Birmingham Sears Outlet for her Mother. The unit was delivered at the wrong time, thus her Mother, 81 did not see that the doors were installed incorrectly because my girlfriend wasn't at the time when the unit was delivered. Attempted to call the Manager after being shifted back and forth from one company and then again back to the Sears store. The manager did not call back when she was told that he would. When my girlfriend finally made contact with the Manager he twice insulted her i.e. saying the word "AND" twice. He belittled her most assuredly because Sears had their money at that point. When I attempted to get to the bottom of why this Manager was rude to her, I was hung up on a different male associate sales person. They have most assuredly not heard the back from me. Of course, I make sure to other people to NOT buy anything from Sears nor will myself.

Doug Read More
9/16/2016 Sears - Worst customer service ever.......I can't believe
Worst customer service ever.......I can't believe I have been put on hold three times and after giving all my information to each agent THREE times total they have disconnected me! Grrrrrrrrrrr

Nancy Read More
8/17/2016 Sears - I bought a mattress and had it 30 days and
I bought a mattress and had it 30 days and couldn't sleep on it..I kept rolling to the middle of the bed, I went in to see what I could do and was to I could exchange it BUT would have to pay a restocking fee of 15%, I just wanted some sleep, so I said lets get this done and bought a better mattress which they were going to deliver the next day...when I stripped the mattress in prep for the NEW one I saw the problem the mattress was sagging better than 4 inches in the middle after only 30 days use. I took about 20 pictures of the sag from every angle to prove I was telling the truth and sent them to the mattress customer service dept.and asked for the restocking fees back because they sold me a defective mattress...when all was said and done, I was told they don't care about there customers happiness only their paperwork in the proper order..

Louis Read More
7/23/2016 Sears - Due to my age (it is difficult for me to get
Due to my age (it is difficult for me to get around) I chose to research what washer and dryer I wanted cost accessories measurements etc. I then called the local Green Bay Store to purchase and have it delivered. My delivery date was a Sat. which worked well and I cleared my calendar so I would be home. I did not receive a call for delivery time by 8:30 PM the night before so I called customer service. I was told that the order was held up in the fraud department and I was unable to resolve the issue at that time. Sat. morning back on the phone and I was given to this department and that department, no one was able to resolve the issue until I came to Savanna in Customer service who told me my order was resolved. I then contacted the delivery department to set up another date and was unable to do that, computer had not yet been updated. I suggested that Customer Service call the investigation department to find that all was resolved, which she said she would do with me on the phone. I was given to delivery expecting that I would have a date, no cannot schedule, back to investigation------now I have a very good credit score and my card is paid off every month, what is the issue I kept asking-----I spoke to Fernando, back and forth----I finally got Christian who told me the truth which is that the supplier did not get the product to delivery in time. So this had nothing at all to do with me I spent hours on the phone and finally found someone who told me the truth----now I will need to have someone here to receive the order if it is not delivered 1st on Monday which I did request. I find it VERY frustrating to be jerked around particularly when a number of people I spoke to I found difficult to understand. due to their location. I called the store back as well asking for their assistance nothing they can do I was told.

I will NOT order anything, or purchase anything from Sears again---There must have been a better way for this to have been resolved. I was in tears by the time I finally resolved this issue which required that I do the resolving.

It is my hope that I do get a call Sunday night with the time and that I do locate someone to receive it. I am much too old to go through this ordeal. Thus my company rating is NOT favorable.

I also never received an email receipt for the purchase.

Bobbi Read More
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