Sears Holdings Corp. Phone Number



 

Description

Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in the United States and Canada, which includes approximately 926 full-line and 1,100 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. The company is the nation's largest provider of home services, with more than 13 million service calls made annually.

Phone Number

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1-847-286-2500Review Needed Please Comment
 

Comments

 out of   based on 5 reviews.
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Date Rating Comment
8/27/2016 Sears Holdings Corp. - They came out on Aug 8 and found the motor to be
They came out on Aug 8 and found the motor to be bad on my air conditioner and sent me one in three days.
Next was when they could come out. The appointment was made and sunday they called me to verify I would be home on Monday. I took off work and they stood me up. I called in and they said the tech called in sick. So then they made another appointment that was a week later and then they called and said my wife rescheduled my appointment for another week.
This happened again and said my wife changed the appointment again which was another lie.
I have spent 60 thousand dollars in the last 3 years on siding and windows/
I now have another appointment for Sept 2. I pay my money for the MA per year in advance. I know people inside sears that
are service techs that tell me there are service techs that pass my place everyday. They also tell me that Sears works there butts'
until 8 pm every night.
I am at my witts end about what to do. I have had damage to one of my electrical circuits from the ac from tripping breakers that now is a safety issue. Something has drastically changed inside Sears. Would like to talk to corporate but can't get the number.
Would like fo file a lawsuit.


Phil LangstonRead More
8/31/2013 Sears Holdings Corp. - My Kenmore ice maker stopped dispensing ice
My ice maker stopped dispensing ice early July 2013, took 2 weeks to get a service date. Repairman responded July 17, saw that it was not working and said he had to order parts, he did this without any diagnostic testing. 1 part a trim piece he ordered because he said that he may break it when he took it off. I get a new date July 29, parts are backordered and not delivered because of the trim piece is not available. After many frustrating times I on the phone I told Penney to cancel the trim piece and release the rest of the parts. July 29 comes and goes, no parts no repair. Earliest date is August 20, same repairman returns and puts in news parts, still did not work. After getting yet an other part (main power board)It finally works then a new problem starts 1 hour after the tech leaves. I am very frustrated at this time. July 30 new tech responds, can't figure it out, he calls other techs and he puts in an old part taken out on the prior call, it works for 3 hours. Now I can't get a tech to the house till Sept 17, nearly 3 weeks from now. I have spoken to Penny, April and others, William hung up on me because I was getting frustrated and told him I was recording the conversation, which I did not do. My case # 160346, Please help.

JerryRead More
2/16/2012 Sears Holdings Corp. - Kenda,I can understand your concern with you
Kenda,

I can understand your concern with you service person arriving on time for your appointment. With today’s busy life style it is not convenient to have to wait as long as you have for an appliance repair. My name is Zenaida and I am part of the Sears Social Media Escalations Team. We handle highly escalated situations such as this. I would like to get you in contact with one of our corporate case mangers.
At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your appointment was set up under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kenda) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.
Social Media Moderator
Sears Social Media Support


Sears CaresRead More
2/16/2012 Sears Holdings Corp. - I have waited a week for a service person. I had
I have waited a week for a service person. I had an appointment today between 8:00 am and noon. At 11:15 someone called and said there was no one available. I have talked to eight people who just tell me the same thing -- to bad, nothing we can do. Unless all of the service people employed by Sears passed away this morning the only other option is Sears is a totally unreliable company. According to the comments I have read this is pretty much their common practice. We have been customers of Sears for over 45 years but it has become a company that can no longer be classified as trustworthy. How sad that what was once a great company has come to this.

KendaRead More
8/29/2011 Sears Holdings Corp. - FOR SEVERAL YEARS, SEARS HAS ENJOYED A LESS THAN
FOR SEVERAL YEARS, SEARS HAS ENJOYED A LESS THAN PERFECT REPUTATION FOR AFTER-SALE CUSTOMER SERVICE. AS A VERY DEDICATED CUSTOMER FOR OVER FIFTY YEARS, I HAVE BEEN A VERY STRONG DEFENDER OF THE COMPANY, AN OWNER OF A VAST ARRAY OF SEARS APPLIANCES, TOOLS, AND OTHER PRODUCTS AND SERVICES. WHEN OUR TWO-YEAR OLD, PREMIER KENMORE REFIGERATOR/FREEZER SUDDENLY CEASED TO PERFORM, WE CALLED SEARS CUSTOMER SERVICE AND RECEIVED AN EMERGENCY SERVICE APPOINTEMENT FOR THE NEXT DAY ... THE SERVICE FAILED TO MATURE WITHOUT ANY FORM OF NOTICE OR FOLLOW-UP. FROM THAT POINT, THE INTERPLAY FINALLY RESULTED IN A SERVIOCE CALL 10 DAYS LATER THAT FOUND A DEFECTIVE COMPRESSOR AND OTHER COMPONENTS, WHICH WERE ORDERED AND DELIVERED IN THREE DAYS. A RTECORDED MESSAGE ALERTED US TO A SCHEDULED SERVICE ARRIVAL ON THE FOLLOWING SATURDAY MORNING - WE CANECLLED TWO OTHER APPOINTMENTS AND WAITED - NO RESPONSE, AND THE SERVICE CENTER DID NOT HAVE A RECORD OF THE CALL NOTICE THAT WAS MADE. ANOTHER RESCHEDULE WAS MADE - 27 DAYS AFTER THE FAILURE, AND IT IS DIFFICULT TO GARNER HOPE OF ACTION. DESPITE ASSURANCES OF "MANAGEMENT" ACTION, THERE IS NO EVIDENCE OF INTEREST BEYOND THE LEVEL OF THE CUSTOMER SERVICE PHONE RESPONDER.

JOHNRead More
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