Sleep Number Phone Number



 

Description

Select Comfort (Sleep Number) Corporate Office Headquarters HQ
9800 59th avenue north
Miinneapolis, MN 55442

Phone Number

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1-888-484-9263 Review and Hint Needed
 

Comments

 out of  based on 37 reviews.
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11/21/2016 I have a 8yr old twin sleep number bed where it
I have a 8yr old twin sleep number bed where it seems the pump has gone bad. At first I was told to use the white caps that were sent to me to check and see if the mattress was leaking, and not anywhere in the conversation was I told that I would have to pay for any part that was defective, prorated. The mattress held air, so I guess it is the pump, but I do not recall anybody telling me this. Great idea , but you need to stand by your product a little better. I do not expect to get a new pump for free,but your price is a little inflated. Looking at your reviews it seems Sleep number has a lot of work to do. I now check reviews anytime I purchase a product, and many people today do also. Bad reviews can kill a company.

Thomas Read More
11/21/2016 Sleep Number - A little over a year ago, I bought this bed for my
A little over a year ago, I bought this bed for my disabled brother who needs to sleep with his head elevated due to a sleep apnea condition. What a mistake. I found the mattress deflated one day last week and the remote broken. I called customer service to get someone out to take a look at the equipment and, after a 40 minute wait on hold, was told that I would have to pay $197.00 to have a technician come out. I begrudgingly set up the appointment for this evening. Over the weekend I was able to get air pressure back to his sleep number and it seems to be holding, but the remote still is not right. I received a call from a company rep this morning to confirm the appointment and I told him that I got the air pressure working but still wanted a remote and asked if the technician could take care of that. He told me that the technician wouldn't have a remote with him and that I should call customer service to cancel the appointment and order a new remote. So far I have been on hold for over 50 minutes and counting. What a waste of time and money. Save yours. Just as I finished this typing this comment, a customer service rep did finally pick up and quickly and efficiently arranged to supposedly cancel this evenings appointment with a refund of the service charge and to send a new remote with a return UPS label to send the old one back (hopefully free of charge). We'll see how this works out but it asn't changed my opinion about this company. I would not recommend Sleep Number to anyone.

Greg Read More
11/18/2016 Sleep Number - tried numerous times to get assistance, including
tried numerous times to get assistance, including at this moment. have a new remote and need help setting up . expensive mattress ,terrible customer service. HELP Call me


lil Read More
10/26/2016 Sleep Number - After being on hold for about 50 minutes, and
After being on hold for about 50 minutes, and after reading these reviews, my Husband gave up on any kind of customer service! Has anyone contacted the Better Business Bureau? When you invest so much on a piece of furniture, especially a bed which is supposed to give you comfort, this bed causes nothing but stress! For aggravation and poor service, Sleep Number, I give you a 0, with 10 being the highest rating you can get. ZZERO!

Robin Ross Read More
10/26/2016 Sleep Number - After being on hold for about 50 minutes, and
After being on hold for about 50 minutes, and after reading these reviews, my Husband gave up on any kind of customer service! Has anyone contacted the Better Business Bureau? When you invest so much on a piece of furniture, especially a bed which is supposed to give you comfort, this bed causes nothing but stress! For aggravation and poor service, Sleep Number, I give you a 0, with 10 being the highest rating you can get. ZZERO!

Robin Ross Read More
10/22/2016 Sleep Number - I purchased the bed 10 years ago, now the remote
I purchased the bed 10 years ago, now the remote is not working. I called customer service and was on hold for 45 minutes and then was told it will cost me $54.00 to replace it plus it will take 4-6 weeks to arrive. Most places are 7-10 days for delivery and replacement is usually free or you pay shipping and handling. The amount of money you for the bed, I would think they could replace a remote for free, and deliver it a little quicker.

Ali Read More
10/18/2016 Sleep Number - For a company that spends millions of dollars on
For a company that spends millions of dollars on TV and online advertising, I would definitely invest in a new Customer Service Manager !!!! We recently bought our $10,000 bed in Sugarland, Tx. We had a wonderful experience with our sales agent David. It's a terrible shame the whole process started going down hill after that!!! we've slept on our new bed and love the split, tilt head and foot features. The mattress is as comfortable as advertised. However, we also ordered the headboard and frame which was also delivered the same day. The frame fabric didn't match the rails and foot board and the headboard had blood smeared all over it. It took five weeks to custom make the headboard,frame and foot rails. While our installers were excellent and helpful and communicated well with their customer service office and a new setup was ordered, it is still taking another five weeks to get what we ordered. We also realized two remotes were to be included with our order and we only received one. We understand that they have gone to an online system now where the application is now available on ones phone or iPad, but our contract indicates TWO REMOTES!! I am now currently on hold with their customer service and have been on hold now for quite some time. I would like to recommend this bed to my friends and family because of the comfort level we have experienced. However, the PAIN and TIME I'm wasting ON HOLD with YOUR CUSTOMER SERVICE AGENT is NOT WHAT I WANT MY FRIENDS TO HAVE TO EXPERIENCE!!!! For my $10,000 investment I SHOULD HAVE SPENT MY MONEY AT MATTRESS FIRM!!!!!! PLEASE CORRECT YOUR LACK OF CUSTOMER SUPPORT so I can recommend this bed to friends and family!!!!!!

Mary K Pound Read More
10/5/2016 Sleep Number - My husband was so excited to be able to buy a
My husband was so excited to be able to buy a sleep number bed (I was happy with the current mattress we had.). We read the leaflets and instructions and were super attentive with the set-up tech, etc. Well, it took us a week to figure out a "number" we could live with and we made the call. My husbands back went out in the mean time and I was in pain. Customer Service convinced us that they would fix it by sending us pads and other things. So we wait. I put in a date and time we would be home and I thought I conquered that hurdle. Then I find out the date is good, but the time is only a suggestion. They will tell you what window it will be the day before, whether or not it's good for you or not. Non-negotiable. So we start over. The wife isn't happy, and you know what that means...no one is happy. Blankety blank your customer service and policies and muscle cramp inducing beds!

The Wife Read More
9/9/2016 Sleep Number - I have been a customer for 8 years. Purchased
I have been a customer for 8 years. Purchased model 5000 that is now the most popular p5 model. No fancy bells and whistles, but not cheapest bed either. Nice pillow top. I had severe back problems before the bed and after one night on the bed I saw dramatic improvement. Recently I through my hip out and had to use a cane to get from kitchen to bedroom. Laid in bed and woke up the next morning with no issue and no cane. The bed is fantastic for me. So far I have only had to replace the controls because on my side, the dial did not light all numbers. I called customer service expecting to have to pay for a new control. I had a lovely conversation and was told that because I had the older model with lines to the control, they would replace it with the newer wire free model and that since I had two, they would send me two...no charge. That was about a year and a half ago. Today, I am calling to ask a question about the warranty if I give the bed to my son. I am on hold and reading these bad reviews. What a shame so many people did not have the experience I had. Customer service is taking very long to get back to me. Maybe it has been outsourced since I had my experience...whatever the problem, it is a shame it is not corrected. I have been touting this company and many relatives have bought this bed and even the top line and have been pleased with no issues so far. Wish they would hire more competent people to handle customer issues. Such a shame...and I have been on hold for 18 minutes and Zach just picked up. I had a lot of questions and he answered all of them. I even asked about new models and differences and he answered them too. The warranty does not transfer. The wait is inexcusable, but I am very happy with the product.
Mary

Mary Read More
4/28/2016 Sleep Number - Worst mattress we ever had. Paid way too much for
Worst mattress we ever had. Paid way too much for such a crappy matress. Their tv ads are not what you get. Do not fall for it!

Buddy Read More
2/20/2016 Sleep Number - I hate that these are actually true but
I hate that these are actually true but I can confirm. I own three sleep number beds and LOVE them. However purchasing the bed and getting delivery is not good at all...too painful for making such a big purchase.....

amy Read More
2/15/2016 Sleep Number - My $10,000+ mattress (etc.) purchased a couple of
My $10,000+ mattress (etc.) purchased a couple of yrs ago at Hulen Mall in Fort Worth ,TX and guaranteed for 20+ years will not allow me to lower my head. I cannot sleep. Please help me immediately at

Sally Read More
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