Southwest Airlines Phone Number



 

Description

Customer Service Contact Information For Southwest Airlines

Phone Number

PhoneHint
1-800-435-9792Direct to human.
 

Comments

 out of   based on 37 reviews.
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Date Rating Comment
6/16/2016 Southwest Airlines - I would like to know haw to retrieve a pair of
I would like to know haw to retrieve a pair of prescription sun glass that i left on 6/13/16 on flight 448 from Vegas to Albuquerque .

JavierRead More
4/23/2016 Southwest Airlines - Every time I asked to be transferred to an agent,
Every time I asked to be transferred to an agent, my call is disconnected. I just need to clarify a small bit of info regarding an upcoming (4/28) flight and the automated agent can't do it.

Pat NaylorRead More
4/5/2016 Southwest Airlines - I wanted to change my return flight to a later
I wanted to change my return flight to a later date. It took less than five to complete the transaction and with a rebate to be used on a later flight. The experience was really, really great. Southwest is the best.

Chuck RiddickRead More
2/24/2016 Southwest Airlines - I was trying to book 2 air tickets with southwest
I was trying to book 2 air tickets with southwest airline . I was interrupted by a booking inst and ended up being charged another 40.00 dollars in my booking. I am very upset that Southwest Airlines allowed such behavior.
I also applied for a coupon with my email and now am told I can't have it. Be careful of the scammers that not good people to deal with.

Dorothy noelRead More
1/18/2016 Southwest Airlines - 25.00 Southwest gift card for Christmas - PIN Is missing
I receive a $25.00 Southwest gift card for Christmas. I went to use the card, I scratched off the PIN on the back and found that either the card never had one, or it scratched off in the process.
I immediately called Southwest customer service hoping this could be resolved quickly, and I could still use the card for my upcoming reservation. It has been nothing short of a runaround!!!!!
I offered to send them a copy of the card. Southwest refuses to assist me unless I mail them the actual card and the receipt from the purchase. I have repeatedly explained that this was a gift, I’ve gone back to the purchaser and they don’t have the receipt. I don’t feel I should have to ask someone to go back to the place of purchase and go through the painful process of try to get a copy of the receipt. It has been extremely frustrating dealing with Southwest and I’ve decided it is not worth the headaches they have given me.
So to everyone who reads this, take my advice and don’t buy Southwest gift cards, you could be giving someone a headache instead of a gift.
To Southwest, I say keep the $25.00…I have decided to take the time and energy I could spend arguing with you, to ALERT the public about your defective gift cards and your inability to resolve this issue without a hassle.
The price of negative feedback, will far exceed $25.00. I am posting this on ever social media site I can find.


Tamara BaldwinRead More
11/18/2015 Southwest Airlines - very disappointed with Southwest after this obvious carelessness
Q Is there any redress for damage to clothes in luggage which got soaking wet while in the possession of Southwest Baggage Handling? My case was held for me overnight in either Houston or San Jose CA on 11/17th to 11/18th while I was held up by the storm? It probably was left out in that heavy rain. I collected the bag today 18th and was glad I opened it immediately as the contents were very wet and I lost several paper documents plus the colours from a black dress leaked onto my favourite green blouse, ruining it with indelible stains. I am very disappointed with Southwest after this obvious carelessness. I have a soggy TA inspection form which makes me think they knew about it. I hope to hear from customer service on this matter.


AnnRead More
10/26/2015 Southwest Airlines - SW was recommended to me by a friend who flies
SW was recommended to me by a friend who flies with them regularly. However, after reading all these comments I'm not sure I want to go Southwest! It's been years since my husband, who has MS, and I have been on any kind of a vacation. We're hoping to go out to Calif. for a few days to visit daughter/6 grandchildren, BUT - I have to reconsider using SW. We can't go through such hassles. Husband cannot walk, has to use walker, needs wheelchair at airport(s). Sad that customers are treated in such brutal, nasty ways at any airport.

Grandma of 14Read More
9/28/2015 Southwest Airlines - I have flown Southwest almost exclusively for
I have flown Southwest almost exclusively for years and always raved about you...However, I recently had a very disarming experience. Flying from Tampa to L.I. Islip I had to change planes in Baltimore. Due to fog and inadequate service in Baltimore I missed my first connection. I am 74 years old, with severe arthritis problems and was directed to walk (no wheel chairs available) from Terminal A to Terminal C to connect with another flight which I missed then directed to walk back to Terminal A for another flight. There was no one to help me and I was finally reduced to tears from the pain of walking and total frustration. After much ado my arrival in Islip NY was at 6pm instead of 12:05. I have never encountered such inadequacy, lace of employee competence and uncaring people as I did in Baltimore. It was a very disappointing and painful experience. P.S. Upon making my reservations for this trip I did request wheel chair assistance.

AnneRead More
9/21/2015 Southwest Airlines - When going on a cruise, we always take Southwest,
When going on a cruise, we always take Southwest, cause who could go on a cruise with only a carry-on? And my daughter has to have at least two bags. And everyone I talked to were very polite and helpful.

JaniceRead More
9/9/2015 Southwest Airlines - had some candy disappear from checked bags while flying Southwest
Recently flew from El Paso to Houston and had some candy disappear from checked bags while flying Southwest

Al hernandezRead More
5/26/2015 Southwest Airlines - worst airline ever, poor customer service, bought
worst airline ever, poor customer service, bought ticket, ordered by dr not capable of flyng asked to transfer credit to different person refused . said policy is policy, no apology

RichardRead More
5/4/2015 Southwest Airlines - the SWA completely tore up my friend's bag from
the SWA completely tore up my friend's bag from his trip to Dayton, Ohio from orange county. the bag is unusable.They refused to replace his bag claiming that the bag had to be torn from one end to the other on both the sides before it can be replaced. Their Agent in Dayton, Rick, was obnoxious and outright abusive in dealing with our problem. I had a great impression of this airline but the experience like the above has changed my mind and I will try to avoid this airline. Their Service Agent, Jim Bopp, was too busy to get involved with the problem.


KalRead More
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