The Walking Company Customer Service Number Phone Number



 

Description

The Walking Company is an online retailer of shoes and sandals. Brands include Ecco, Dansko, Mephisto, Ugg, MBT, Keen, Naot, Earth, Born, Ariat, Think!, Finn Comfort, and More.

Phone Number

PhoneHint
1-800-642-9265Press #3 For Customer Service
 

Comments

 out of   based on 6 reviews.
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Date Rating Comment
7/17/2016 The Walking Company Customer Service Number - Hello. While on vacation in Palm Desert, CA, I had
Hello. While on vacation in Palm Desert, CA, I had the good fortune of walking into your Store #354, and being amiably greeted by Justin and Rose. They were very courteous, personable, and professional, and obviously knew the merchandise completely.
I have been having terrible heel pain for months, and could not put any pressure on them without pain. Justin immediately assessed my situation, told me in detail exactly what the problem was, and what he could do to eradicate my pain. He showed me the Abeo metatarsal insole, and explained, in depth, exactly what it did, and how it would alleviate my pain. I bought it immediately . After three days, my pain was gone! I couldn't believe it.
I went back to the store, and thankfully, Justin was there. I said I wanted to purchase another insole for my other shoes. Rose agreed. In addition, I bought a very comfortable pair of sneakers, a pair of Olukai shoes, and a bamboo sock liner, which Rose recommended for comfort and moisture wicking.
I trusted them implicitly, after the first insole worked so miraculously, and so I trusted them once again to sell me the best products for me.
Overall, they were very friendly, polite, and professional, and obviously well versed in the inventory they carry. I was quite impressed, and felt that their expertise had really healed me in this area. It is too often that people are quick to complain. I think that it is also very important to heap praise and accolades on employees when they deserve it, and that is the case with Justin and Rose. I hope you will let them know what valuable employees they are. Thank you.

MisterzRead More
1/13/2014 The Walking Company Customer Service Number - Indianapolis Indiana Walking Company Keystone Crossing Store
Hello!! I am in Indianapolis Indiana at your Keystone at the Crossing store. We purchased some Ugg Boots for our daughter for Christmas 3 weeks ago. Today the button fell off the boots, so we went asking about getting a replacement button. Tyler, the store manager, surveyed the boots and then just went to the back of the store and brought us out a new pair!!!! No putting the pressure on us to contact the manufacturer, order the button, find a place to sew it on, etc., etc. Really so professionally handled, no guilt, in and out of the store in 5 minutes. If all your employees are of the same caliber, you set the bar for the retail trade. I will do my future buying here and pay forward this same kindness!!
Sincerely,
Suzy


SuzyRead More
10/20/2013 The Walking Company Customer Service Number - I purchased a pair of Danskos at your store in the
I purchased a pair of Danskos at your store in the Mall Of America in Bloomington, Mn on Oct. 11, 2013. (Store #111) At first the selection I made was way too wide for my foot, and I almost left without making a purchase. However "Danielle", who was helping me, suggested trying the same shoe, but just a different pair - as she patiently explained that sometimes there can be variations in the exact same size. So I tried on a second pair and they fit perfectly. What a shoe clerk! She "knew shoes" and even though the store was busy, she took time with me and offered the best customer service that I have experienced in a long, long, time. I asked for the manager and told her that if I were in any type of sales, I would try to hire Danielle away from her! When an employee is gracious and provides great customer service, she shouldn't go un-noticed.



CyndyRead More
2/20/2013 The Walking Company Customer Service Number - I am trying to reach u but I am having a hard
I am trying to reach u but I am having a hard time. I would like to know when I should see my refund on my credit card thank you.

sheilaRead More
12/27/2012 The Walking Company Customer Service Number - I have been having trouble with one shoe made by
I have been having trouble with one shoe made by Naot. The rubber sole and trim has been falling off in chunks. It isn't wear. Looks like gleu gave way. What can I do?


MarionRead More
6/27/2009 The Walking Company Customer Service Number - I would like to know if I might be able to get
I would like to know if I might be able to get info on what happen to the fanny packs. I purchased a messager style fanny pack yours ago,and I would like to know what company made them and if they are still available. I've been searching the web. I don't want to settle for something else.
I would be grateful for any info. Thank You

EdRead More
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