TicketFly Phone Number



 

Description

Ticketfly is the fastest-growing, independent ticketing and social marketing platform. Ticketfly offers event promoters and venues next-generation ticketing and powerful website and social marketing tools, saving them time and money.

Phone Number

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Comments

 out of   based on 13 reviews.
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Date Rating Comment
2/18/2016 TicketFly - I've bought tickets only 3 times through
I've bought tickets only 3 times through ticketfly, all in 2015. The first two purchase experiences were fine.

The third was unsettling which was a Low show. I arrived to the venue in Portland, OR and was apologized to by the door-person, who also named himself the the show manager for the evening, had to tell me that my four tickets would not give us entry because the show was oversold by apparently 100 tickets through ticketfly specifically. So the venue was already at capacity and I was instructed to take it up with ticketfly. I've email ticketfly but never received a response.

Two things bother me about this turnout: the show was oversold and the company was not proactive about the issue or even able to acknowledge my complaint.

I recommend never using ticketfly, especially if the tickets are expensive or multiple because bringing 3 friends to a show with tickets in hand and being turned away, never to receive an explanation or refund is incredibly lame. There's plenty of places to buy tix through, I'd avoid the risk that using ticketfly comes with.

RobRead More
1/20/2016 On January 18th, Ticketfly mistakenly released
On January 18th, Ticketfly mistakenly released COMP tickets to a concert in Austin. Of course, when I completed my order, I did not realize Ticketfly had made a mistake. Days later, I received two back-to-back emails alerting me to the mistake and telling me that my order was cancelled and bar codes invalidated.

Needless to say, I was upset and contacted Customer Service.
But really, to even call it "Customer Service" gives all companies with average to great Customer service a bad name.

I told the customer service agent that I felt that since it was a TicketFly mistake that they should honor the tickets they had given to me.
The agent agreed it was their mistake and that I was welcome to purchase them when they go on sale.
Yeah, I am not a rocket scientist, but I figured that I could purchase the tickets,
I reminded her that TicketFly had already given me me 4 Comp tickets and sent me a confirmation email.
It is a little insulting to have them taken back and told I am welcome to purchase them.
As with any company that makes a mistake, you eat what you have to, in order to keep credibility and make your customers happy, and, faithful to the brand.
Ashley, my first level customer service agent, told me there was nothing she could do. I asked to speak with a supervisor, so "Gene" (who refused to give his last name) got on the line and announced that he was a supervisor in Customer Service. This young man was rude, condescending and disrespectful. He used a hostile tone of voice, continued to speak over me when I tried to talk and treated me and my concern with absolute disrespect. I knew that I was going to report this and when I asked him for his last name- he said he didn't have to give it to me.
"Gene" could have really diffused the situation and made me feel like a valued customer with some kind words and real sympathy. It is amazing how much easier words you don't want to hear go down when it is delivered with sweetness and kindness.
There are so many other discount ticket websites, I would definitely encourage you to steer clear of this nonsense. I have read all of these mistakes they have made and then to know they have terrible customer service - I say run...run away, while you can. I am already gone.

TandiRead More
7/9/2013 TicketFly - Sucks...multiple emails and phone
Sucks...multiple emails and phone calls....nothing...makes for a hair pulling experience...wtf

JoeRead More
3/29/2013 TicketFly - keeps stalling out!
keeps stalling out!

ERead More
8/28/2012 TicketFly - I too am having trouble getting to a live body
I too am having trouble getting to a live body from ticketfly ,I purchased two tickets for my son to be picked up at will call and then see that they want ID and the credit card used to purchase the tickets,I really don't want to turn my 17 year old loose with my ID and my credit card and can't seem to reach anyone to make other arrangements,in short yes they are hard to get to a real person to talk to ,need to re vamp system some to make more user friendly

mooseRead More
6/27/2012 ticketfly sucks i purchased a ticket and never
ticketfly sucks i purchased a ticket and never got anything back on my purchase but they took my money cant get them on the phone and i been talking to them on email for 3days now.


jordanRead More
4/13/2012 TicketFly - I am having a bad experience as well. Tickets
I am having a bad experience as well. Tickets were issued for the wrong day and will not even print and no confirmation sent to my email either. The customer service line is not available 24 hours


TracyRead More
3/16/2012 TicketFly - My experience was the opposite and I am glad I
My experience was the opposite and I am glad I called their customer service. I had an issue with my ticket purchase this morning and called them in hopes of clearing it up. After a minute or two on hold, I talked with a pleasant lady who fixed the issue for me. I was surprised in that I was hopeful but not really expecting such help. And to note that the ticket issue to start with was really because of error. Thanks Ticketfly. David

DavidRead More
3/14/2012 TicketFly - When I went to get VIP tickets for M3, I could not
When I went to get VIP tickets for M3, I could not get through by phone and could not order on line. After hours of trying I finally get someone on the phone but VIP tickets were sold out. Most of those went to scalpers despite a supposed 8 ticket limited. Then last night I went to order tickets for another concert that was occuring the day after M3. Again I could not order on line. It kept bringing me back to the same place over and over again. Finally I had to call today. After a 55 minute hold..I get someone on the line.I tell the employee I want to order the special offer for M3 ticket holders. The employee tells me he doesn't know what I am talking about. I explain the ticket to him and he tells me I have to order it on line. I tell him I would love to but it will not let me order otherwise I would have have had tickets last night and would not have waited 55 minutes if I could have gone on line. 10 minutes later he employee comes back and I finally get my tickets. It isn't like you have another other choice other than buy high prices from a scalper or not go to the concert. I wish the venue would use a more realiable company or the promoter would change venues. The concert is in the Baltimore/DC area so it isn't like that is the only place to have a concert.

SuzieRead More
9/13/2011 ticketfly was very unhelpful. I tried to purchase
ticketfly was very unhelpful. I tried to purchase tickets online and print them from my email. I never got a confirmation email or tickets. After calling their customer support and getting no answer I tried to email their customer support. Again, no one has gotten back to me. I know the purchase went through because I checked my bank account and the money I spent was subtracted from my account. So, so far I've spent $50 and have no tickets and no customer support. I would NEVER use this service again.

annonymousRead More
9/10/2011 TicketFly - I had a very disappointing experience with
I had a very disappointing experience with Ticketfly. Went to the venue, tickets in hand, went to scan them and one of them didn't work. The venue said the ticket was "invalid" and we had to purchase an additional ticket. When I spoke to Ticketfly (after being on hold for 20 minutes) I was connected to someone identifying themselves as "Elaine". Elaine was rude, did not listen to my case and not helpful. Elaine said I needed to have a name from someone at the venue to verify my case, however, would not give me "her" name until I had to jedi mind trick her into giving it to me so that I could reference her to the venue. After about 15 minutes of her talking over me and no help, she eventually hung up on me. I did, however, get an alleged email address from her [email protected]

In conclusion I strongly recommend going with a vendor other than ticketfly. If ticketfly is the exclusive vendor for a concert you want to see, i would a scalper.

ripped_by_ticketflyRead More
8/31/2011 Ticketfly sucks. I ordered tickets and they were
Ticketfly sucks. I ordered tickets and they were never emailed to me. then I called 10 times all 10 times being on hold for 20 MINUTES! and no one ever answering. Needless to say I had to pick up my tickets when I got there, and still waited in line for almost 30 minutes.
I will NEVER order tickets from them again. No one else should either!

JoshRead More
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