Topaz Labs Phone Number



 

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Customer Service Contact Information For Topaz Labs

Phone Number

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1-972-383-1588Review Needed Please Comment
 

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 out of   based on 15 reviews.
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Date Rating Comment
11/23/2015 Topaz Labs - Impossible to get them to respond to email, phone.
Impossible to get them to respond to email, phone. (No known phone number) My help requests have gone unanswered. If they are so busy that they can't respond to customers needs maybe they should hire a few more people. I was thinking about purchasing more software from them, but not now. I might've sent some software to my photography pals as gifts but that's not going to happen. I plan on complaining to B&H Photo (a great company) and ask them to consider dropping all Topaz products. A company like Topaz should be ashamed of their lack of customer support.

SheckyRead More
6/23/2014 Topaz Labs - This company is a joke. I am at the point of
This company is a joke. I am at the point of calling my bank to get a credit. Lack of communication.

KentRead More
2/24/2014 Having trouble purchasing from Topaz Labs
What is wrong? I've been trying to purchase three items and your website will not allow me to do so.
Based on comments from others, I feel uneasy in dealing with you.

sheilaRead More
9/13/2013 Topaz Labs - I have used Topaz software for quite sometime and
I have used Topaz software for quite sometime and usually do not have problems. I have purchased T opaz Adjust 4 and5 and in Feb 2013 purchased Topaz Detail for Mac. I am unable to o pen 'edit in external editor" in my iPhoto program

JeanRead More
8/26/2013 Received Topaz Labs Restyle today but not the license key for it
I purchased Restyle today but have not received the license key for it. Without it I cannot use it. Please send that information. Thanks.

GilbertRead More
10/4/2012 Topaz Labs - uh yeah, i've used them for 4 years. I email
uh yeah, i've used them for 4 years. I email [email protected] and every once and a while there is a delay in a response, but, I re-email and they always respond. They are a great company and I understand the need for immediate support, especially if we are in the middle of a project. However, you should speak with them directly before giving up. I too had an issue with my product key but it was taken care of. another email is [email protected] Talk to Nichole or Ashley. With any new updates, upgrades, whether its Adobe or Nik, or ONONE, or Topaz, or Photomatix etc... there are ALWAYS bugs, ALWAYS. Sometimes, the best thing to do is to uninstall the plug ins and reinstall. I'd say that has worked for me 9/10 times. As far as license keys, if you don't get them in an about an hour, just resubmit and it will come.. It NEVER takes 3 days... they even say, if you don't get it, just resubmit, no big deal.

KimberlyRead More
9/18/2012 Topaz Labs - Same here. I have licenses for PhotoFX lab and
Same here. I have licenses for PhotoFX lab and SImplify. The former does not load within Photoshop CS6 and Simplify "installs" and is then not available even from within PhotoFX lab. No help links or email. I will stick with the other plugin companies who have very responsive support.

RichardRead More
8/30/2012 Topaz Labs - I should be check these reviews before I purchase
I should be check these reviews before I purchase any more plug ins. I paid my money at a sponsored event PPC Professional Photographer Conference in Pasadena Aug 11-12 2012 received a disk said to work. Not! I cannot get a customer service rep to help! Frustrated beyond acceptable limits! What I do not understand is this is a re-occuring problem and it is still not fixed. My next step is request refund and dispute with credit card company. Mike :-(

MikeRead More
8/29/2012 Topaz Labs - Need my license number. Can't get through to them
Need my license number. Can't get through to them by phone and they don't answer my email. Terrible customer service. They took my money pretty easily!!!!

JerryRead More
6/1/2012 Topaz Labs - I agree with all the above statements. Cannot get
I agree with all the above statements. Cannot get any response from the company.

lincRead More
5/11/2012 Topaz Labs - I bought the suite of plugins from them a few
I bought the suite of plugins from them a few years ago... After upgrading my computer and Adobe CS suite, several of the plugins stopped working asking for the product key. I found an automated system on their web page that allows you to retrieve your product keys and it said that it found my product key and is going to send them in two hours. I did this several times and never got the e-mail. Their e-mail did not go to spam either. I also tried e-mailing them and they never replied. I had an urgent project and I needed re-mask to work again so I got the 30-day trial key and that e-mail came without a hitch... I like their product, but they have no customer service at all.

MarkRead More
3/20/2012 Topaz Labs - 03/20/2012 I purchased the bundle when they had
03/20/2012 I purchased the bundle when they had a special at YE 2011 for $199.00 As of today, 03/20/2012, the license key they provided me does not work. Further, I cannot get access to any of the other programs supposedly included within this "bundle". TERRIBLE COMPANY, I CANNOT REACH ANY SUPPORT.

FroggyRead More
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