Trivago Phone Number



 

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Customer Service Contact Information For Trivago

Phone Number

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 out of   based on 92 reviews.
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Date Rating Comment
6/12/2017 Trivago - On June 5th I booked 2 rooms--YES 2 ROOMS for a
On June 5th I booked 2 rooms--YES 2 ROOMS for a local hotel in FLorida. When I arrived at the hotel they had only supplied the hotel with the reservation for ONE. I spent the next 3 hours with CANCELON--TIRVAGO's wholesale booking company who could not provide the necessary reservation information to the hotel and do their job to confirm the reservation paperwork as required by the hotel. LUCY was able to tell the Reservation person at the hotel that I had IN FACT paid for 2 rooms but could not handle the rest of the necessary paperwork. I showed the hotel my payment reservation receipt as well!! They could only tell me that they would resolve it in the next 24 hours. There is NO PHONE NUMBER to call TRIVAGO--BE CAREFUL. You will be dealing with the idoits at Cancelon if something goes wrong. Meanwhile after the first 3 hours on checkin night and my proof with my reservation information I was able to get our TWO rooms. After the first 2 hours with LUCY I was informed by the hotel again that it was still not resolved so I spent yet another hour on the phone. HOWEVER the gentleman at CANCELON (2nd long phone call) who said he had all of it straightened out after the second phone call nightmare--DID NOT and I had to spend another hour on the phone with Jim/James the next morning. It was not until I lost control and had to start yelling to this person to understand what a fucking nightmare they were causing that he got the correct paperwork to the hotel. He proceeded to tell me that I SHOULD NOT BE CALLING THEM--THE HOTEL SHOULD BE CALLING THEM--REALLY!!!! On top of all of that he has the nerve to say "oh due to your inconvenience, we will offer you a 10% discount and refund you 10%" Well why don't you just slap me in the face. SERIOUSLY 10% FOR A LOSS OF OVER 4 HOURS AND THE STRESS. NEVER USE THIS COMPANY--THEY ARE HORRIBLE. I WOULD USE MANY OTHER WORDS--HORRIBLE IS BEING NICE!!!!


CHERYLRead More
5/25/2017 Trivago - Booked a non-refundable room based on photo of
Booked a non-refundable room based on photo of property on trivago site. Now I see that the photos do not match the property- they show the flagship property, NOT the hotel YOu will be staying at.
Done with Trivago.

JoeRead More
5/5/2017 Where is the Trivago guy? Please bring him back.
Where is the Trivago guy? Please bring him back.


LeeRead More
5/3/2017 Trivago - I am disappointed that you have replaced the
I am disappointed that you have replaced the Trivago advertising gentleman with a female. Ashame that they could not be alternated with the ads. I understand that to your judgement he was not professional in appearance however most of us really appreciated his personality and demeanor in general. I do not find your ads interesting enough to watch now. They are quite boring and I now walk out of the room as I do with other repetitive boring ads.

AHRead More
4/21/2017 Trivago - I booked a hotel in NY with your company and when
I booked a hotel in NY with your company and when I called no such reservation. My credit card info taken. The number you post does not work. We are so glad we checked directly with hotel. We have a college graduation and our vacation would have ruined. Never using this site again

Dana PRead More
3/24/2017 Trivago - Hello,I booked two rooms at the Best Western
Hello,

I booked two rooms at the Best Western in West Palm Beach Florida from April 22nd through April 27th for myself (Doris) and my boss, (James). I entered my Amex cc# info, etc. on the otel.com website and received a progress message that says "Your reservation is processing... please wait" It's been several hours now and it still has not fully processed nor has I received an email with a confirmation code that we are good to go!

Will you please investigate and advise?


DorisRead More
3/17/2017 Trivago - give somebody's phone number in kerala
give somebody's phone number in kerala

dileep kgRead More
3/8/2017 Trivago - I booked a room in Clearwater Fla, show up at the
I booked a room in Clearwater Fla, show up at the Hotel and there IS NOT A RESERVATION!!!!! Now my family and I are stuck here on spring break without a hotel, But they did not forget to charge my credit card. Will NEVER use Trivago again

SundayRead More
2/26/2017 Trivago - I am trying to find a hotel in Edinburgh for three
I am trying to find a hotel in Edinburgh for three nights from May 15th 2017 that can provide a twin bedroom that has total access for wheelchair user including wet room. I cannot get your discounted rates if I contact the hotels directly but your site does not identify any accessible rooms so it feels like we are being financially penalised for having a disability. Any advice would be much appreciated

RoseRead More
1/29/2017 Trivago - need to change reservation for weirton west
need to change reservation for weirton west virginia

jaMESRead More
1/9/2017 Trivago - Your site quotes A different price than when you
Your site quotes A different price than when you take me to the actual hotel site.

CloRead More
12/30/2016 Trivago - amomo.com have declined our booking for overnight
amomo.com have declined our booking for overnight stay president hotel London but still taken our money! I am currently passing to fraud department. trivago are actually forwarding innocent people to fraudulent websites......beware!


shazRead More
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