VCF Phone Number



 

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Customer Service Contact Information For VCF

Phone Number

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1-877-901-1382Press 0
 

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2/4/2014 I am VERY unhappy with my experience. at VCF
I am VERY unhappy with my experience...

I called on behalf of my fiance. We called the #28 Beavercreek store the last week of January to set up a service call on our futon that is broken down though we've had it less than a year. I told them we have a 2 year warranty and that the phone number had changed and gave them the new number $ times that call. We were told a service man would come out on Monday February 3rd. I called February 2nd to get an estimated time. THEY DIDN'T EVEN HAVE OUR SERVICE CALL SCHEDULED!!! I gave them the new number AGAIN and they said between 11 and 2:30 the following afternoon.
At 4:30 I called the store again where I was put on hold for 20 minutes before I hung up and called back. I asked to speak with a manager and was told I was. After explaining my frustration I was put on hold yet again and transferred to another woman also claiming to be the manager and told me story again AND gave my number another 4 times because 'they didn't have it' so feeling more frustrated I am transferred yet again to Cathy the actual store supervisor where I told my story again.
First she said they didn't have my new number, then changed her story saying the service man called the number and no answer, then that someone answered saying wrong number, then that the service man had come to my apartment and no one was home. I informed her that I had cleared my schedule and was home ALL DAY, then she said we weren't even on the list!! I was irate at this point. She then said they would call me today (February 4th) to tell me when the service man could be out on Wednesday. I informed her that we are getting married in 18 days and that I think its ridiculous that I have to put off the things I need to do to wait for a service call that seems it won't happen. I gave her my phone number 5 MORE TIMES and she said I'd receive a call today an I said that's what I was told before and SHE PROMPTLY HUNG UP ON ME.
It is 4:45 I never received a call and were still trying to sleep on this busted useless futon. I was jerked around, lied to and hung up on.
Again, her name was Cathy, it was store #28 Beavercreek.
Needless to say, this year at tax time we will be taking our money elsewhere...

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