xfinity Phone Number



 

Description


xfinity® Customer Service Phone Number:

1-800-934-6489

More Speed - More Control with your entertainment. Comcast Cable's Xfinity.

Xfinity® Corporate
Comcast
Address:
One Comcast Center
Philadelphia, PA 19103-2838


Hours
7 Days 24-7 Depending on Service

More Phone Numbers
Tech Support: 1-800-266-2278
Help Line: 1-800-934-6489
Corporate Number: 1-215-665-1700

CustomerServiceNumbers.com is not associated with Xfinity® or Comcast®. This page and others on this site are listed for informational and review purposes only.

Phone Number

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Comments

 out of   based on 146 reviews.
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Date Rating Comment
5/13/2017 xfinity - not so bad....I only switched to century link
not so bad....I only switched to century link because they could do a better package with a better price than comcast. I really had no problem with them except the price they quoted me at the beginning....i NEVER saw that price....it was always a little bit more. Not really that much but never the less NOT what they quoted me. A little more honesty would be great!! I may regret this decision but trying to pick the lesser or two evils....there are no winners here.

haddittRead More
2/24/2017 xfinity - We notified Comcast 2 weeks before leaving our
We notified Comcast 2 weeks before leaving our vacation in Illinois, to change our billing address back to our permanent home in Florida, in October. They have sent Every Monthly Bill (4 months) to our Vacation Address, even after reminding them Every Month, to correct their mistake. What does it take to get a minimum wage employee to do their job RIGHT!!

RodneyRead More
1/2/2017 xfinity - There is no customer support. After being told my
There is no customer support. After being told my issue would be addressed within 24 hour and it wasn't I called back and was told the problem would be addressed within 72 hours. It wasn't. I called back and spent a half hour waiting to talk to an agent who asked what the problem was. In the middle of explaining the problem she hung up on me. Now I've gotten in touch with an agent in Colorado who tells me the previous ticket was cancelled because the problem has been resolved. It wasn't. She issued a new ticket number then I was transferred to another phone specialist agent who hung up on me, again, after telling me the problem was on my end and she'd send me an email detailing some steps I could take to resolve it, No email was sent. I'm tired of calling and being lied to then told the issue has been resolved,..


PaulRead More
11/21/2016 xfinity - Terrible customer service. Out of country tech
Terrible customer service. Out of country tech support is pathetic. I can not get anyone to tell me why PAC12 Washington is not broadcast in HD in Seattle...??? California games are...

craigRead More
11/17/2016 xfinity - Received a letter about a recent update to my
Received a letter about a recent update to my account--which, of course, will be an added expense to me. I have questions about it, but when I called the number given in the letter, I was told it was disconnected. Directed to another number, which was also disconnected. Called the number on my bill--some thing. Now what?

MargieRead More
11/7/2016 xfinity - What will make America great again is to large
What will make America great again is to large corporations like Comcaxt/Xfinity have customer support staff that speak English and do more than repeat what is being said to them; then apologize for the problems. Oh, and please tell them to stop asking us to stay on the line--that is just plain stupid. Why would a customer with a problem hang up on real person after running the gauntlet of automated press 1, 3, etc...? Does anyone really care about customer service?

nellesbellesRead More
10/21/2016 xfinity - I have been trying to call COMCAST Customer
I have been trying to call COMCAST Customer Service all morning. Every time I call the phone is busy - 1-800 numbers are NEVER busy.

mooseRead More
10/1/2016 xfinity - I pay you for internet service but I only have it
I pay you for internet service but I only have it for a short period of time and you cut me off. I have called several times but it keeps happening. You also play with passwords and do not accept the password. Is this your way of not giving service. I do not understand why I should pay my bill for NO service.

MimiRead More
8/17/2016 xfinity - Rather than scream at the customer service person,
Rather than scream at the customer service person, I am passing on this information via the comment option. Let me list the things that are a problem with your company.
1. You are a monopoly. Which means people have no other choice but to use your company.
2. Each time I call you for Customer Service because COMCAST has a problem, I am on the phone for an unbelievable amount of time. Recently, >2 HOURS for my phone not ringine. It was COMCASTS fault. I had no phone service for the entire month of August.
3. Your customer service people are very nice and polite. Some of them know what they are doing. Some of them screw up the service even worst trying to fix the issue.
4. I have never called in for Customer Service when the line is not disconnected so I have to start over. Today it only took me three calls.
5. I am sure you are aware of the fact that a person must call in and speak to nothing but robots until the option is finally "agent". Which takes a long time because the Customer is not given this option until the robots run out of options. A VERY LONG TIME. Last time I called to fix one of your company's errors it took me 4 phone calls one of which lasted THREE hours.

Your companyhas a problem.
6.


DebRead More
8/13/2016 xfinity - So far I have been without service for
So far I have been without service for approximately 50 hours in the first fifteen days of service.........
and when a tech came and checked why we lost signal he stated that the tech who installed our cable should have replaced the cable from the utility pole to the house not just the cable in the house.
Two of the four times that we lost service we experienced a power outage, the first time was a couple of hours till Penelec fixed whatever caused the outage but when the power came back on the cable was out till 30 plus hours later...that's when the tech came and informed us about the old cable and said that was why we were losing signal and the picture keeps freezing.He said that he would send out a tech to replace the old cable from the utility pole that was 08/09/2016 four days later still waiting!
And to everybody that has commented on the difficulty talking to a live person I know what your talking about and I think that it is ridiculous!
I like the diverse channel selection and the voice remote is cool.... But if this is any indication of what they think of their customers I am not going to put up with it for ever.
About to become a dish customer!


DennisRead More
7/28/2016 xfinity - IF YOU CAN GET TO A LIVE PERSON THE ROUTINE
IF YOU CAN GET TO A LIVE PERSON THE ROUTINE FIX-ALL IS "LET ME SEND A SIGNAL TO YOUR UNIT". IF SYSTEM COMES BACK ON IT'S FIXED, NO RESOLUTION OF ORIGINAL REASON OR PROBLEM. MY BOX DOWNSTAIRS HAS TO BE UNPLUGGED AT LEAST ONE OR MORE TIMES A WEEK DUE TO LOSS OF SIGNAL. (I GAVE UP CALLING OVER A YEAR AGO WHEN ALL THEY DID WAS SAY DO THE SAME.) I HAVE EVEN LEFT IT UNPLUGGED OVERNIGHT SO I'D HAVE LIVE TV IN AM WHICH WAS A MISTAKE (MY GUINEA PIG CHEWED ON WIRE ONE OF THOSE TIMES AND I'M SURE THE TECHS WOULD SWEAR THAT WAS REASON EVEN THOUGH THE PROBLEM HAD STARTED LONG BEFORE THEN AND THE UNIT ACTUALLY FAILS LESS OFTEN SINCE). MY DVR PICKS AND CHOOSES. MY 89 YEAR OLD MOM LOVES TO WATCH NASCAR. I PAY FOR THE PACKAGES WITH THE RACE CHANNELS SO SHE COULD WATCH THE RECORDINGS AT HER PLEASURE. I SET THEM UP TO RECORD, DOUBLE CHECKED TO MAKE SURE THEY WERE SHOWING "SET TO RECORD" FOR ALL THE NEW RACES, SHOWED CONFIRMED. IT'S A ROLL OF THE DICE WHETHER IT DOES OR NOT. I HAD ONE TECH TELL ME HE HAD NO IDEA WHY THAT WAS HAPPENING BUT THAT HE WOULD "PASS IT ALONG". HAVE HEARD NOTHING. I HAVE HAD THEM SHOW THEY WILL RECORD ON A CERTAIN DAY AND AT A CERTAIN TIME YET NOT. I HAVE TO BE ON THE CHANNEL AT THE TIME OF THE RACE AND IT WILL ONLY RECORD IF I RECORD "THIS EPISODE ONLY". WHAT'S THE USE OF PAYING FOR DVR. I AM PAYING CLOSE TO 200. A MONTH FOR TV AND INTERNET (THAT'S A WHOLE OTHER CAN OF WORMS}. WHY CAN'T I GET MY EQUIPMENT FIXED OR REPLACED. I AM NOW BEING HARRASSED WITH CALLS TO UPGRADE. WHY WOULD I WHEN WHAT I HAVE NOW IS SO UNRELIABLE?


SILVERTURTLERead More
3/18/2016 xfinity - Not much I can add to all the other comments.
Not much I can add to all the other comments. Comcast is the only high speed internet provider in my town. In my entire TOWN. If there was anyone else I'd switch in a heart beat. I've been on 'Chat' hold for the past 40 minutes and have a phone call in at the same time. 40 minutes and no answer to either. Other companies are starting to pop up around the country. One day there will be a new technology that by passes the network Comcast and Time Warner have built. When that happens we can only hope both companies go away quickly as customer run, run to their new tv and internet options.

GaryRead More
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