xfinity Phone Number



 

Description


xfinity® Customer Service Phone Number:

1-800-934-6489

More Speed - More Control with your entertainment. Comcast Cable's Xfinity.

Xfinity® Corporate
Comcast
Address:
One Comcast Center
Philadelphia, PA 19103-2838


Hours
7 Days 24-7 Depending on Service

More Phone Numbers
Tech Support: 1-800-266-2278
Help Line: 1-800-934-6489
Corporate Number: 1-215-665-1700

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 out of   based on 138 reviews.
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Date Rating Comment
8/17/2016 xfinity - Rather than scream at the customer service person,
Rather than scream at the customer service person, I am passing on this information via the comment option. Let me list the things that are a problem with your company.
1. You are a monopoly. Which means people have no other choice but to use your company.
2. Each time I call you for Customer Service because COMCAST has a problem, I am on the phone for an unbelievable amount of time. Recently, >2 HOURS for my phone not ringine. It was COMCASTS fault. I had no phone service for the entire month of August.
3. Your customer service people are very nice and polite. Some of them know what they are doing. Some of them screw up the service even worst trying to fix the issue.
4. I have never called in for Customer Service when the line is not disconnected so I have to start over. Today it only took me three calls.
5. I am sure you are aware of the fact that a person must call in and speak to nothing but robots until the option is finally "agent". Which takes a long time because the Customer is not given this option until the robots run out of options. A VERY LONG TIME. Last time I called to fix one of your company's errors it took me 4 phone calls one of which lasted THREE hours.

Your companyhas a problem.
6.


DebRead More
8/13/2016 xfinity - So far I have been without service for
So far I have been without service for approximately 50 hours in the first fifteen days of service.........
and when a tech came and checked why we lost signal he stated that the tech who installed our cable should have replaced the cable from the utility pole to the house not just the cable in the house.
Two of the four times that we lost service we experienced a power outage, the first time was a couple of hours till Penelec fixed whatever caused the outage but when the power came back on the cable was out till 30 plus hours later...that's when the tech came and informed us about the old cable and said that was why we were losing signal and the picture keeps freezing.He said that he would send out a tech to replace the old cable from the utility pole that was 08/09/2016 four days later still waiting!
And to everybody that has commented on the difficulty talking to a live person I know what your talking about and I think that it is ridiculous!
I like the diverse channel selection and the voice remote is cool.... But if this is any indication of what they think of their customers I am not going to put up with it for ever.
About to become a dish customer!


DennisRead More
7/28/2016 xfinity - IF YOU CAN GET TO A LIVE PERSON THE ROUTINE
IF YOU CAN GET TO A LIVE PERSON THE ROUTINE FIX-ALL IS "LET ME SEND A SIGNAL TO YOUR UNIT". IF SYSTEM COMES BACK ON IT'S FIXED, NO RESOLUTION OF ORIGINAL REASON OR PROBLEM. MY BOX DOWNSTAIRS HAS TO BE UNPLUGGED AT LEAST ONE OR MORE TIMES A WEEK DUE TO LOSS OF SIGNAL. (I GAVE UP CALLING OVER A YEAR AGO WHEN ALL THEY DID WAS SAY DO THE SAME.) I HAVE EVEN LEFT IT UNPLUGGED OVERNIGHT SO I'D HAVE LIVE TV IN AM WHICH WAS A MISTAKE (MY GUINEA PIG CHEWED ON WIRE ONE OF THOSE TIMES AND I'M SURE THE TECHS WOULD SWEAR THAT WAS REASON EVEN THOUGH THE PROBLEM HAD STARTED LONG BEFORE THEN AND THE UNIT ACTUALLY FAILS LESS OFTEN SINCE). MY DVR PICKS AND CHOOSES. MY 89 YEAR OLD MOM LOVES TO WATCH NASCAR. I PAY FOR THE PACKAGES WITH THE RACE CHANNELS SO SHE COULD WATCH THE RECORDINGS AT HER PLEASURE. I SET THEM UP TO RECORD, DOUBLE CHECKED TO MAKE SURE THEY WERE SHOWING "SET TO RECORD" FOR ALL THE NEW RACES, SHOWED CONFIRMED. IT'S A ROLL OF THE DICE WHETHER IT DOES OR NOT. I HAD ONE TECH TELL ME HE HAD NO IDEA WHY THAT WAS HAPPENING BUT THAT HE WOULD "PASS IT ALONG". HAVE HEARD NOTHING. I HAVE HAD THEM SHOW THEY WILL RECORD ON A CERTAIN DAY AND AT A CERTAIN TIME YET NOT. I HAVE TO BE ON THE CHANNEL AT THE TIME OF THE RACE AND IT WILL ONLY RECORD IF I RECORD "THIS EPISODE ONLY". WHAT'S THE USE OF PAYING FOR DVR. I AM PAYING CLOSE TO 200. A MONTH FOR TV AND INTERNET (THAT'S A WHOLE OTHER CAN OF WORMS}. WHY CAN'T I GET MY EQUIPMENT FIXED OR REPLACED. I AM NOW BEING HARRASSED WITH CALLS TO UPGRADE. WHY WOULD I WHEN WHAT I HAVE NOW IS SO UNRELIABLE?


SILVERTURTLERead More
3/18/2016 xfinity - Not much I can add to all the other comments.
Not much I can add to all the other comments. Comcast is the only high speed internet provider in my town. In my entire TOWN. If there was anyone else I'd switch in a heart beat. I've been on 'Chat' hold for the past 40 minutes and have a phone call in at the same time. 40 minutes and no answer to either. Other companies are starting to pop up around the country. One day there will be a new technology that by passes the network Comcast and Time Warner have built. When that happens we can only hope both companies go away quickly as customer run, run to their new tv and internet options.

GaryRead More
3/17/2016 All of the below:3/14/2016 xfinity - 282
All of the below:

3/14/2016 xfinity - 282 minutes to wait? Are you serious? can't 282 minutes to wait? Are you serious? can't possibly get to a human after too many auto prompts. Screw it. ThesuspectwasRead More 2/29/2016 12345 Xfinity Horrible company Horrible Customer service Horrible company. Customer service only cares about them. Worse experience ever. The only reason I tolerate them is because Direct tv is unable to put a satellite dish outside my house do to the trees. I will disconnect next month. Can't wait. heidyRead More 2/23/2016 12345 xfinity - I hate Comcast with a passion I hate Comcast with a passion, I pray another company will come along and wash them out, the only reason I m still with them is because there are no other cable offers in my area, Comcast has the worse customer service in the world, if another cable company comes along I will drop Comcast like hot cakes. kathyRead More 2/22/2016 12345 xfinity - When a company thinks they are so big that they no longer have to care about its customers When a company thinks they are so big that they no longer have to care about its customers, its time for them to be shut down mikeRead More 2/15/2016 12345 xfinity - Good thing you have a monopoly in my area Good thing you have a monopoly in my area or I would be a customer for about 2 seconds. I sometimes have to call 5-8 times to get a "contact" as the frequency of disconnect is appalling. Generally when I finally get through to a human that gives a damn I am so pissed off it is difficult to be civil. I have almost weekly problems with the "new" system that was installed 3 or 4 months ago so now instead of getting pissed off 4 or 5 times a year it has become 4 or 5 times a month. Thanks. I only pay you people a little over $200.00 a month for these pleasant experiences. I just finished going through your mill of incompetence, had a little snort of "jack d." to settle me down, prayed I have no more issues today or I will be in the bag before noon. Thank you for starting Presidents day off on a downer. I am about one jump ahead of sticking rabbit ears and tinfoil atop my TV. I wonder if Brian Roberts has any idea of what a rotten system he has under his control? Perhaps he is too busy on the golf course which seems to be the norm for todays business "leaders." Tell him I said hello. TedRead More 1/28/2016 xfinity - I have been trying the number for days. I get a I have been trying the number for days. I get a recording telling me to try another time. They are awful. arleneRead More 1/27/2016 12345 xfinity - The previous 1 star was because of the automated The previous 1 star was because of the automated system. Alicia was a five star. I averaged the rating. TinaRead More 1/27/2016 12345 xfinity - How did you manage to talk with a person? I went How did you manage to talk with a person? I went in circles with the answering system. When I declined the survey the second time I was asked, I was sent into limbo. No recorded voice response, no music, nothing. After 5-10 minutes I hung up. If I said no to the survey the first time, why was I asked again? The only way I could find a phone number was to log into Xfinity Customer Service. Called Tech Support and got same survey question -- twice. After the first decline I agreed the second time so I wouldn't get sent into thin air.Spoke with Alicia in Tech Support (finally), who was very helpful and professional. Hopefully, the problem is fixed. TinaRead More 1/19/2016 How can change my Xfinity parent control password? Can I please get customer service so I can change my parent control password Michael G BirdRead More 1/18/2016 12345 Xfinity Customer Service rude, argumentative, and just ridiculous! HORRIBLE CUSTOMER SERVICE!!!I thought I was being pranked when not one but two Customer Service Agents was so rude, argumentative, and just ridiculous. My cable went out on one of my televisions and after being on the phone 30 minutes, the problem could not be resolved. I received an appointment time for the following day, but got a phone call and more troubleshooting resolved the problem..so I thought. The following day, cable out again. I called back to Comcast, and asked for another appointment of which was said to be the next day between 3-5, and no one ever showed up. I called and got an automated message stating I had an upcoming appoint five days later between 3-5. I was passed upset.1st Agent- I explained the above to her, and was told "you must have confused the days" I would have NEVER accepted an appointment five days later, she then started talking over me stating "so what do you do you want me to do" I asked to speak with a supervisor and was told "I can help you", She put me on hold, came back to the phone stating she had to write down my complaint and what I said. I was then told to hold and she never came back to my call. I hung up after approx 15 mins 2nd Agent- I immediately asked for a supervisor after explain to him what just happened. This guy insisted on "helping" me. I asked three times, and finally told him if he was not going to get a supervisor just say that, I was then told there was "no supervisor available" Pissed off!Read More 1/5/2016 12345 xfinity company offers the WORST CUSTOMER SERVICE I This company offers the WORST CUSTOMER SERVICE I have experienced. My TV has been out for approximately three weeks. Two repairmen have come out and nothing changed. I do not believe they were capable of addressing the problem. One called a supervisor for assistance; however, this did not help. My numerous calls have primarily resulted in a recording stating that there is an outage in the area--an outage for three weeks; PLEASE, GIVE ME BREAK. If by chance you get an opportunity to speak with an individual, they appear incompetent and/or unable to speak the KING ENGLISH. PLEASE BEWARE OF COMCAST AND THEIR SERVICES. LelaRead More 12/28/2015 12345 I haven't had good customer service from Comcast - Xfinity I haven't had good customer service from Comcast in years. When I've called in the recent past, their voice tree never has an option for what I need help with and it's extremely difficult to get a human. you can spend an inordinate amount of time on the phone and often get disconnected.today, I called their 1-800-934-6489 Xfinity customer service line multiple times and can only get Spanish. No, I didn't push nueve to continue in Spanish. Sometimes it didn't even give an option, it just went straight to Spanish.Of course, there is no way by phone or their website to tell somebody about this problem. I don't think I can take the aggravation anymore. Expensive as hell and absolutely the worst customer service I've experienced, anywhere, anytime. - See more at: http://customerservicenumbers.com/co-xfinity#.Vuq-2zYpDq4

DarlynRead More
3/14/2016 xfinity - 282 minutes to wait? Are you serious? can't
282 minutes to wait? Are you serious? can't possibly get to a human after too many auto prompts. Screw it.

ThesuspectwasRead More
2/29/2016 Xfinity Horrible company Horrible Customer service
Horrible company. Customer service only cares about them. Worse experience ever. The only reason I tolerate them is because Direct tv is unable to put a satellite dish outside my house do to the trees. I will disconnect next month. Can't wait.

heidyRead More
2/23/2016 xfinity - I hate Comcast with a passion
I hate Comcast with a passion, I pray another company will come along and wash them out, the only reason I m still with them is because there are no other cable offers in my area, Comcast has the worse customer service in the world, if another cable company comes along I will drop Comcast like hot cakes.

kathyRead More
2/22/2016 xfinity - When a company thinks they are so big that they no longer have to care about its customers
When a company thinks they are so big that they no longer have to care about its customers, its time for them to be shut down

mikeRead More
2/15/2016 xfinity - Good thing you have a monopoly in my area
Good thing you have a monopoly in my area or I would be a customer for about 2 seconds. I sometimes have to call 5-8 times to get a "contact" as the frequency of disconnect is appalling. Generally when I finally get through to a human that gives a damn I am so pissed off it is difficult to be civil. I have almost weekly problems with the "new" system that was installed 3 or 4 months ago so now instead of getting pissed off 4 or 5 times a year it has become 4 or 5 times a month. Thanks. I only pay you people a little over $200.00 a month for these pleasant experiences. I just finished going through your mill of incompetence, had a little snort of "jack d." to settle me down, prayed I have no more issues today or I will be in the bag before noon. Thank you for starting Presidents day off on a downer. I am about one jump ahead of sticking rabbit ears and tinfoil atop my TV.
I wonder if Brian Roberts has any idea of what a rotten system he has under his control? Perhaps he is too busy on the golf course which seems to be the norm for todays business "leaders." Tell him I said hello.

TedRead More
1/28/2016 xfinity - I have been trying the number for days. I get a
I have been trying the number for days. I get a recording telling me to try another time. They are awful.

arleneRead More
1/27/2016 xfinity - The previous 1 star was because of the automated
The previous 1 star was because of the automated system. Alicia was a five star. I averaged the rating.

TinaRead More
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