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Walgreens

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Description

Walgreens and Walgreens.com is America's pharmacy serving your needs for prescriptions, health & wellness products, health information and photo services.

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1-877-250-5823	Review Needed Please Comment

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Comments

Date	Comment
5/18/2012	I can see that to complain to Walgreens is a joke........ no response, no compassion, no carring ..... just take it and like or go somewhere else .... discusted ,Texas
3/10/2012	Horrible Experience! 2703 Park Street Jacksonville Fl I went to Walgreens yesterday with my daughter to get 2 items: toothpaste and Afrin nasal spray. Toothpaste was no problem. A couple of weeks ago a walgreens Coupon printed out with my receipt for the Afrin for $5! And I saw that the march Walgreens coupon booklet had $1 off any Afrin. Now, neither coupon had any restrictions, except the size which said 0.5 oz. So I got the cheapest Afrin at $6.74, but the register wouldn't take either of the Afrin coupons. The manager that came up was crazy! He began the conversation by yelling at me that he wasnt sure about the origin of this coupon and that he would try it one more time and then "that is it for you!" then he changed his mind because he said that he couldn't tell if it was from Walgreens or not. During this rant, the other employees were trying to interrupt him to tell him that it DID say Walgreens, but he talked over them and me until I finally leaned over the counter and pointed at the LARGE Walgreens logo on the coupon and said "Wal-greens." Instead of acknowledging me, he said, "This coupon is too short, it doesn't look like ours. I can't take it because it's too short." I will admit it was short, but only because half of it had been an ad with a dotted line to cut it. The dotted line was still visible and obvious. This manager would not let me speak, he was loud and rude and spoke to me with obvious disgust. So at this point, he picks up my coupons and my merchandise and walks away. He said nothing to me, but shouts back to his employee, "Take the next customer!" then disappears around the corner. The cashier and I both look at each other, dumbfounded, until I said I would just wait near the photo area until he came back. When he returned, he had gotten a different Afrin (no-drip) to see if it would work because that was in the picture on the store coupon. Now let me mention that this was NOT the actual product in the picture, but another Afrin product that was no-drip. The coupon scanned for this product just fine, so he angrily begins to tell me that had I just gotten what the coupon was intended for, we wouldn't be having this problem. (Now, I want to take this moment to say that at this point in the conversation, I had barely been allowed to speak.) I said in response to him that I didn't see anywhere on either coupon that said it had to be for a No-Drip product. He said it said it was in the picture. I said that the product he had scanned wasn't in the picture either, and how are customers supposed to know what the store coupons are for? Just keep trying till something sticks? Then I said, "Nevermind, I don't want it, give me my coupon back." At this point he looks at me and snarls, "I don't know which one you want back." and THROWS my coupons down at me. So I pick them up, take the $5 Afrin coupon and give back the others. He rings up my purchase, and is VISIBLY angered when a $3 Register Reward prints out. As he hands me the receipt, I told him that I will be calling corporate about this, and that I wanted to be clear that I am not calling about the coupons not working, but about his attitude problem. Needless to say, this is the last straw with Walgreens. The employees are never nice, just tolerable. And this is the third time that I have had an extremely rude manager at this location, although this particular experience takes the cake! I don't know why he hated me. Maybe it was the fact that I had a couple of coupons. What I do know is that I will NEVER go back here. Amber
11/29/2011	Guayama, PR went to pay 5 boxes Ferrero Rocher 2 for $6.00 & 1 Rafello 2/$6.00 was told by cashier couldn't combine the candies. Cupon for revlon brushes 1 reg price get 1 free told by cashier had to be the same picture. Russel Stoufer buy 1 get 1 free told it wasn't so. by now I'm losing my patience, cashier calls supervisor, gives me the brush cupon no problem, the cashier cannot believe it, the russel stouffer candy also. The Rafello candy big problem, this the supervior claims is not the one in flyer, she even opens box to count candies, I give up forget it I say, no it's only $3.00 she replies, ok only to get home & find out the cashier charged me for 2 Rafello's the joke was on me. Do I go back & make a scene no just write me off as a customer. Elsie
10/25/2011	the walgreens in copperas cove flat out lies about when scripts will be ready. you can turn them in and get a time from the same person, verify it and take their name and even re-verify it after you get home over the phone and sure enough, the next day only one will be available with multiple excuses about the rest and the person who made the promise is always off the day or gone to lunch and NEVER the same pharmacist. don't use the walgreens in copperas cove texas. they are incompetent liars, h.s. dropouts and illegal aliens working there.................a bunch of idiots. bill
10/7/2011	What is the point of writting a comment if it will be edited by "webmaster"? Recieved a call from the pharmacy that my prescrption is ready at my convienence.Walked inside store because needed a few more items for the house.I did not have anything on file and simply curious.Well it turned out be a an old bottle of percocet when i underwent partial removal of my prostate..Didn't need them.still had some in medicine chest.Now please remember they called me..Now the young woman that waited on me ask me what was I doing with so much medication?Am I selling it on the street or do I need rehab?I just stared at this little ignorant woman and told her she can take her medicine and the cans of dogfood and please insert it where the sun don't shine...By the way I am a healthy 73 years old and noe rive the extra bloks to my local CVS..Rather not give my name.By the wat the St,Charles St. location is in a very affluent location in Houma. Insulted to no end
10/5/2011	My husband went to the Walgreens at 2295 East Bay Drive in Largo Fl. He arrived @ 7:30 pm on Oct. 4th, 2011. The Pharmacist (Angie) told him that my prescription had expired, but she gave him 3 pills to "hold me over". He did not have the bottle with him; so he took her at her word. Bad judgment call. I was released from the hospital that evening; I was home resting. I awoke at 12:10am. There was a note from him stating the issue. I looked at the bottle and it clearly stated 3 refills before Oct. 5, 2011. I called this pharmacy and told them how I was illegally denied my prescription. I have the print out that states the time, date, and that husband was waiting for prescription. I am tired of your pharmacy thinking it has the right to over-ride my doctor’s orders, illegally deny me a refill. I am to call the pharmacy tomorrow and talk to the pharmacist who lacked intellect to read yesterdays date. They can give out 3 pills on a supposedly expired prescription but refuse to fill a prescription that should have been refilled without hesitation. Then I am threatened over the phone at 12:10 am by the Pharmacist Sara stating she was going to fill it; but because I was upset and she did not like my attitude; she is going to make me wait and call tomorrow. I had other issues with egos from Walgreen pharmacist thinking they can treat customer with disrespect; but when a customer treats them with the same disrespect; they illegally deny the customer their rights. Your corporate office has yet to return my call on any issues; neither has the district manager. However, I was outside at the Redbox DVD rental and the district manager and pharmacist were walking past me laughing and stating the name and issue a customer had with them. Strict violation of HIPPA law. I have contacted the local news media about this latest dealing with Walgreens. It is time for Walgreens to be humiliated and held accountable for their actions or lack of. People contact your local media; they love stories like this!! Laura
9/11/2011	We aree all complaining about NOT receiving a flyer in The Springfield,ma Sunday newspaper. It happened last year and in contacting Walgreen's it was restored.............Walgreen's is one of my favorite stores and enjoy the flyer. When customers see the flyer they are more apt to visit the store. Can you helf us? Our closest Walgreen is in Ware, ma. Thank you. louise
6/12/2011	Maybe the reason they hire idiots for employees now instead of educated ones is because they have idiots for customers. tuesday
6/11/2011	As an employee for Walgreens, i know first hand about the coupon drama. Our jobs do not inlude knowing every coupon in the book especially since a lot of walgreens employees are part time by the time they get back to work a different sale is going on therefore if we do not know an item has a coupoun you cannot get mad and say we intentionally did not want to use the coupon for you because we do not benefit in any sort of way by not giving you a coupon raini
3/4/2011	Walgreens is CRAP!! Period! They have any idiot with no backround in Pharmocology become a Technichian!!! Walgreens used to have educated people now any idiot can work there!!!! Jeremy
2/25/2011	I work for Walgreen's Pharmacy and have for a very long time. I know customers are sometimes unhappy with Pharmacy service, We work VERY hard to satisfy our customers, We are short staffed because of budget cuts, A lot of what goes on behind the Pharmacy counter are not seen or known by the customer. We are doing our very best to make you happy. Short staff and Budget cuts are tuff... Sam
2/10/2011	Shopping at my local Walgreens in lower Westchester, NY is not always a pleasant experience. They are usually out of a selection of advertised specials and when I ask for a raincheck I am asked to wait and wait and wait while they check to see if the item is in stock. The shelves should be stocked with the merchandise and if the merchandise is not readily available, the customer should be issued a Raincheck; not asked to wait because the item might be hard to locate. CVS is much more courteous. I went into the store two days in a row to buy a sale item which (on the second day) was out of stock. When I asked for a raincheck I was told "you bought some yesterday"! I was absolutely shocked at this outrageous remark. Please train your managers to improve their customer service skills and adhere to the raincheck policy and please stock your shelves - customers come into a store to BUY A PRODUCT, not to WAIT FOR WALGREENS to stock the shelves!! By operating in this manner you are losing customers. Furthermore, you cannot contact upper corporate management to file a complaint - why not?? I have deliberately left out the location because I do not want to see someone lose their job. Lastly, I would like to request that cashiers should not lick their fingers to facilitate opening bags - that is disgusting and contaminates all of your items that they pack - they should all have moistened pads - not be using their saliva!! I was so disgusted, I walked out without purchasing anything - I'll rather take my business elsewhere. Max
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