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Comcast

 

Description

Comcast is one of the largest cable tv, internet and phone providers in the USA. Comcast just made a deal to buy a majority of NBC.

USA Corporate Office Headquarters HQ Address
One Comcast Center
Philadelphia, PA 19103-2838
Corporate Phone Number: 1-215-665-1700
Fax Number: 1-215-981-7790
Email Address: info@comcast.com

 

Telephone Number

Phone Hint
1-800-266-2278 Press *# at each prompt, ignoring messages.
 
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Comments

Date Comment
5/17/2012 we have cable from them, they just suck. for a less than intelligent comment. They have no customer service qualities and they do not pretend to. They have a money driven system. We are hoping to change all service in next month.
the tailor lady
4/29/2012 I have been stationed or lived in third world countries and have received better service. I'd rather go without and will discontinue this Comcast "service" as soon as I can return their box. The only reason they are still in business is because they have a monopoly in many areas. It's a shame.
Disrespected American Citizen
4/13/2012 i just want to know how much per minute a call to the phillippines whould cost me. if it is reasonable i will switch to xfinity. my mother who's number is under contract to comcast has the router with my intenet connection on her router..she will not allow me to plug in vonage because she says xfinity would not allow it, why not. plesase tell me why thia is not possible. TONY
TONY
4/3/2012 I've been trying to get Comcast to give me information on why my cable service has been down since before 0700. I was able to contact a customer service agent after 30 minutes of pushing options on my phone then waiting on hold for about 15 minutes, when I finally got through I was told that there is an "outage in the area". This fellow at a call center did not know the nature of the outage, could not estimate the duration, and generally was unhelpful. He said that he didn't know when the problem started because he had only gotten to work at 0700 and it was out at that time. Not once did he say he was sorry that we were experiencing a problem! A second call took about 40 minutes to reach another unhelpful customer service agent who had the standard response that there was an outage in the area and had no other information to give. This agent did say we would be getting a credit for the outage. I noted that I had never gotten a credit for any of the numerous outages I had experienced in the past, and I believe this is simply a ploy to get me off the phone. Here's the deal. A company the size and with the wealth that Comcast has, needs to better train their call center personnel, and needs to give them the tools and information needed to better service the customers! Shame shame on you Comcast.
Lynn
3/28/2012 I WAS PERFECTLY FINE WITH COMCAST UNTIL A REPRESENTATIVE ALLOWED SOMEONE WHO WAS NOT ME, ADD THEMSELVES TO MY ACCOUNT AND RETRIEVE 12 CABLE BOXES WITHOUT SPEAKING WITH ME 1ST. THIS PERSON WHO DID THIS WAS A SUB CONTRACTOR FOR COMCAST AND IS STILL WORKING FOR THIS COMPANY TODAY AS WE SPEAK. EVEN THOUGH I HAD ALL OF THE PROPER INFORMATION TO SUPPORT MY CASE COMCAST DID NOTHING TO HELP ME. I CAN SAY THAT THEY PROTECT THERE WORKERS BUT FOR ALL THE WRONG REASONS.
MEAN LADY
3/6/2012 Your comany is the worse Company to deal with I am as of 8:55am still waiting to be service . I have been ignored and lied on by your company.I intend on doind more than just writting this blog. This needs an Eye on your side broadcast... I want Rick Germnao to call me.... I will except nothing less......
Renee Walton
3/2/2012 Comcast is absolutely infuriating. My husband and I are extremely knowledgeable in customer service,he himself is an operations manager for a very large call center. We have a complete understanding of professionalism and what it takes to please your customers....COMCAST you have no clue how to do this. We have had COMCAST cable for over a year now and have had a technician out on about six different occasions in that time. HALF of those occasions the technician was VERY late, and one guy managed to track mud throughout my new home. When we do receive cable services the sound and picture are choppy half the time for the past few months. Two techs have been out in two months and still there is a problem...hmmm??? I am very tired of coming home to find my shows have all recorded nothing but black!!! Who got kicked off? How did that happen? She said what? Yes, those are all questions that are important to me (maybe not to you but it is to me, and I pay for the service!)and due to COMCAST's poor service I will not know the answers. So last night I come home to find once again I have all blank recordings and no shows. So I call customer service to schedule a technician and they proceed to tell me they CANNOT help me AT ALL. Their "policy" has changed and only the account holder can access the account. WELL, I set up the account personally and put it in my husbands name as Mrs. Tim Birken (I usually do this with no issues), this was over a year ago. Since then I have called personally and scheduled tech service with no real problems other than incompetent representatives. However this time I was told my husband would have to call even though the account is under my phone number and contact information as Mrs. Tim Birken. I realize privacy is important but this is RIDICULOUS. My husband works 12 hour days at the call center he runs, he has no time to call the incompetents at comcast. I handle the household issues and would have never given them my husbands name if I knew it was going to happen like this. I use Mrs. Tim Birken as a proud wife for all of my business transactions, never had a problem....in fact it has made most transactions easier. So now since my husband is unavailable (works 10am-11pm) I have to wait who knows how many more days of missing all of our shows while continuing to grow genuine hatred for COMCAST. COMCAST you are losing a customer because not one of your OUTSOURCED reps could help me or even give me a solution. I CANNOT EVEN CANCEL THE DANG ACCOUNT!!!! I have personally contacted them the entire time and every time we have done business with them, for them to have a policy change that cuts me out of my own account is ABSOLUTELY RIDICULOUS. Especially with out any notification. If I share the account with my husband, have the same name, all of the required info from address to social security number for both my husband and I then I expect service....and certainly not to be treated like a housewife who wont be allowed "access" to her HUSBAND'S account. ARE YOU KIDDING ME?!?!? I hate you COMCAST. I hate that you have made me use the word hate for something so frivolous. Now you are disrupting my disposition! I sincerely wish your company goes under and all of your OUTSOURCED reps go back to picking fruit or cleaning houses. ESPECAILLY Edgar employee number MOE(P/T)1207 I could not even understand his English well enough to tell whether he said 'T' or 'P'!!!! See what kind of nansty person your company has turned my usual happy disposition into?!?!? This is not over, I have recorded the dates and times of the services I requested and services that were provided to me over the past year...but can not be provided now because of some "policy". These issues will be pursued until our problem has been addressed and we have been compensated for the service we pay for and DO NOT GET. I do not pay you people over $200 a month for BLANK CHANNELS, I WANT MY MONEY BACK. I have names and employee numbers, dates and times as well as legal representation. I expect this issue to be addressed and will pursue it rigorously.
Marianne
2/29/2012 Comcast sucks,no audio for an hour and a half already,can't watch American Idol or be able to vote.Your cable is not worth the money,and you must not hire very good people who know how to fix Audio problems.
Janet
2/26/2012 Your company comcast is by far the worst company i have ever dealt with. I have been treated with so much disrespect it makes me sick. All the headaces and aggrevation that my last 2 weeks has been is totally uncalled for. Each department doesnt know what the other one is talking about. Everything is half known. NOTHING is CONSISTANT! I dont know why its so hard just to get service. This is what i experienced so far because im sure there will be more heachaces to come. 2 weeks ago i had a tech come to my house to install t.v. And internet. I actually moved which started this whole thing. We had to reschedule because the tech wanted to charge us over $500 in install fees. I wasnt physically present i had to work but theres was my 2teenagers in the house. So then i had to call n figure out what happend....nothing consistant there n no answers either. Consistant disconnect calls rude customer service n no answers. Then after hours of frustration somebody knew what they were doing and then told me that the tech that was over wasnt even going to install the right services that i requested from the beginning. Man i was livid! So then she was working really hard with me to help me out. But she was the 15th person that i talked too and she knew what she was doing. So i continued on with my conversation n cancelled my old order to replaced it. She found me n excellent deal. Tv on 5tv's 1having HD and 25mpbs speed of internet for $50.00 she said that it was going to be the digital starter for 29.99 and the internet 20 for life as long as we kept comcast! I said sure it was for A yr. Then 65 plus the HD that was it. Then guess what CLICK! Disconnected! After all that. And of course nothing was recorded and of course when i called back no one knew what i was talking about nor any supervisor. No one could get me that same bundle. So i just placed anither order similar to what i had after calling back another 19 times. Its like i have to fish fir the right reps that know what there doing.geez. So here we go another install in a week. So the guy gets here 5mins before hes late with another incorrect order.go figure Anyway we never got service because he was afraid of my pet caged snake. As.soon as.he found out that there was a snake in the house he bolted out the door n called his supervisor. He then LIED and said that it wasnt secured which was a lie becuase it was in a locked cage. I offered to take my snake out of the house while he did his work but yet he made his mind up and called for another tech to come out. Yea right at this point i dont believe anything of what comcast tells me. I couldnt even understand him he had the thickest hatian accent ever! So here i am with still no service no follow up calls no tech that was promised to show up at my house. This is past frustration pissed off and livid. I dont know what else to do to just get the right service from your company. I dont know why im even choosing to stay. After 3 weeks of waiting with time taking off from work and over 10 hrs on the phone with your company this is what im getting............NOTHING. Is this how you claim to say comcast has excellent service? Something better be done about this and quick because im also in school online do you understand by online it means i need internet. It means i need service. It also means im failing my classes because of your company not working properly together. Please resolve my issue asap because this experience is horrible and i will get to whomever i can to make this right. Im willing to give you this third n final chance to recover and get me my service that i request otherwise im leaving comcast and will report everything it to the BBB and to headquarters about my extreme horrible experience. Please just get me my service because its what you guys to everyday and i dont know why its so hard for for you guys this time.
sasha
2/22/2012 I have spent two days trying to complete an installation for a second home and it has been a HORRIBLE experience!! I really just wanted basic service for a cottage but they were not very open to selling a basic package. I actually hung up on a salesperson because he was so pushy, rude and offensive and had to call back hoping to get a nicer person! Then the real problems began. After another four hours (and two supervisors)on the phone over a two day period trying to get installation scheduled, I gave up. Even though I have been a Comcast customer for SIX years and have paid my $160 bill on time, every month without fail, they insisted on either running a credit check or a deposit. How insulting is that! In this day and age, I am not open to sharing my SS# unless absolutly necessary. Sorry to say that I now think Dish is now a better alternative at both locations.
Barbara Witt
2/21/2012 I manage two apartment buildings in Vancouver WA. Comcast has been "installing" their lines by running the unattached cable in front of the entry doors creating trip hazards. They also have 300 feet of cable laying on the ground! I have called, written, chatted and emailed this sorry excuse of a business. Always they promise me a tech will come out... I have yet to see any. Not one single return phone call or email. Comcast does not care about its customers unless you fail to pay.... I must now write and send a certified letter to the Comcast headquarters noticing them of a lawsuit. I doubt they will even care then. WORST "business" I have had to deal with in 30 years! What a joke I can't wait for them to fail... NO BAILOUTS ALLOWED!
steve
2/20/2012 I am so disapointed with Comcast. My services went out on 1/3/2012 and was repaired 2/25/2012. After several atempts to resolve and the tech not showing up and I lost a days pay, actually 2 days. The credit sould have been $100.70 instead they charged me to repair the proplem, did not give me the credit and charged me to repair the problem and charged me for phone services they do not provide.The customer service really sucks
en es
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