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DirecTV

 

Description

Direct TV Satellite TV Provider.

DirecTV Corporate Office Headquarters
2230 East Imperial Highway
El Segundo, CA 90245
Corporate Phone Number: 1-310-9645000
Customer Service Phone Number: 1-800-531-5000
TTY: 1-800-779-4388
Sales: 1-888-777-2454



 

Telephone Number

Phone Hint
1-800-824-9081 Dont press or say anything.
 
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Comments

Date Comment
5/19/2012 I DO NOT LIKE DIRECT TV. THEY HAVE THE NERVE TO PUT MY NAME AS DELINQUENT OF $600+ BILL THAT I HAVE NOT PAID. SOJME IDIOT USE MY NANE AND HOOK UP TV UNDER MY NANE. THE IDIOT NEVER PAID HER BILL, AND IT IS ON MY CREDIT REPORT. I HAVE NEVER HAD DIRECT-TV AS AN ACCOUNT. I HAVE NEVER HAD A CREDIT SCORE LESS THAN 790, AND BECAUSE OF THIS B.S. IT BROUGHT MY CREDIT SCORE DOWN TO 639. YOU BETTER NOT USE MY NAME AGAIN WHOEVER YOU ARE. AS FOR DIRECT TV, YOU BETTER REMOVE MY $600+ OUTSTANDING BILL OF MY CREDIT REPORT.
Disappointed Person
5/19/2012 I ORDER DIRECTV TO PUT MY CABLE IN TO MY HOUSE,BUT I DINT HAVE 30DAYS IN THIS CABLE COMPANY AND THEY CUTOFF MY CABLE WITHOU NOTICE,AND ELSE THEY NEVER SEND MY FIRT AND THE LAST BIIL.I DONT KNOW WY .BUT NOW I ORDER TO CLOSE MY ACCOUNT,THIS COMPANY THEY DONT HAVE RELLY GOOD REPUTATION.SO WE DECIDE TO DESCONECT THIS SERVICE IS NOT RELLY GOOD LIKE EVERYBODY THING.
joe
5/10/2012 After talking with 9 incompetent Direct tv personnel, we found an outstandingly knowledgable person. She was patient and efficient. Her name is Angela and her number is 100466780. Thank you, Angela.
Ron
4/28/2012 WOW - talk about CUSTOMER LACK OF SERVICE!!! We've been customers of DirecTV for 12 or 13 years but we won't be for any longer! We have older Hughes TiVOs not the newer HD ones. So DirecTV decides to do a software upgrade which knocks off our local NBC and ABC channels. We have service to all other channels except those 2...but the Stanley Cup is on NBC TONIGHT and we have NO SERVICE!! Had they told us in advance that we wouldn't have those channels we would have made a switch to ATT or comcast or dug out the antenna boxes and hooked them up. But they say they didn't know and that they can't help us. We asked them to authorize the National broadcast for those channels for one day so we could watch/record but were told that we would have to sign something and that we would have to pay something per month but it would take up to 2 or 3 weeks for that to happen. This is THEIR problem. NOT ours! We pay for this service....or lack thereof! And each and every person we spoke to told us something different! None of them know what to tell you so they make stuff up or pull it out of a jar. And the supervisors are no help either. You get the same platitudes and I'm sorry's from them until you're totally exhausted and completely fed up with it. I'm sorry doesn't fix anything and repeating yourself over and over with no answer to ANY question just frustrates your customer more. EGAD!
Lynn
4/22/2012 New cust, servie shut off cause DTV cannot invoice correct contracted price, screwed up bundle of phone and internet with verizon and they also had wrong invoice sent. I switched from cabel cause I could not deal with this type of inefficieny any longer but I got the sme BS here NOBody to talk to in customer service call teh corp number during off hours and now waiting for an empty suit to return call stay tuned. Its just TV should be a source of enjoyment but they make a source of frustration. County going to hell in a handbasket. at least so far the people i have talked to speak english, but i have NOT spoken to anyone in CS yet. BS MS PHD BS, more S piledhigh and deep......
harvey
4/18/2012 I have been a loyal customer for 6 years and all i am getting is grief from you people. For 6 weeks i have been trying to get Direct tv to fix my dvr and they keep giving me the run around. Finally 2 days ago they sent someone out to check it and said we needed a new box and put a new one on. That was around noon. At 3:00 I could not get any picture and called again. For 2 1/2 hours I was on the phone with technicians now it is too late to send someone out. Must wait another day. I cannot get anyone on the phone who can do anything to get someone out today. Now I pay my bill on time and never miss but I cannot get help for this problem. Do not get direct tv you can not get help only the run around and I had to keep repeating the same story to everyone for 2 hours and got no where. There for I canceled with them and I suggest not subscribing with them. Dorother Lohr very frustrated!
Dottie
4/16/2012 Good Afternoon Ladies and Gents I tried to find out the email address from on line so I can reach the person or dept. that who can listen and understand me. Recent experience that i had with Directv was horrible. here is the email that i wanted to cross the room so let the VP or mgr's know whats going on with real world. I like to notify of a recent experience that I had with DirecTV Company and connectivity with customer service manager that handled my case on the phone. I have been a customer with DIRECTV for almost 6 years with no interruption of service. I always stuck with Direct TV and have been a loyal customer.The last couple of years due to my job and timing I never watched TV, so instead of closing my account DirecTV I preferred to suspend my account till I was able to have time to enjoy the television and the service of DirecTV. Recently my brother was staying at my house, in my absence, and he attempted to open the service and signed up with some sort of a package deal that I wasn’t aware of . He left my home residence 3 weeks later. I found out about this package when I received the bill. I paid and called DirecTV and again requested to suspend or close my account. This time. a woman helped me and said,": absolutely we can help". But we have not received your check as of yet. “Give us a couple of days more and we will take care of it." I thanked her and hung-up. A week later I received another bill charging me with the full amount. When I called back the man that answered was named Mr. George #10059521. I found out, after some time speaking with him that he was the manager, till then I didn’t know. He did not introduce himself or state that he was a manager. I attempted to explain my situation to Mr. George who said it was unfortunate that my situation was handled poorly and negatively he did everything to satisfy and listen to the customer then he hung up the phone in my face. In the conversation I found out the misunderstanding and misscommunication from my last call which caused this problem which I wasn't aware of. According to the notes that were taken from the previous conversation I had been told that “your check has not been received yet. Call us a couple days later to suspend it. And I never got it right. I thought the woman had said “give us a couple of days more. Your check was not received yet. I replied alright, and never called back for I believed my account was suspended. Now Mr. George instead of understanding and helping me with this situation, he straightforward by not helping me at all with an aggressive voice and responded, “you’ve been told to call and you never did so you have to pay. That’s it. A extremely impolite and on helpful approach that left myself, the customer unhappy and helpless. He stated he was sorry for the miscommunication with the woman. She didn’t explain the directions very well to you. Otherwise, you would have called in a day or so to check on your account. But, you never understood her right. If we spoke instead I would have handled the situation perfectly and you wouldn't have found yourself in this situation. I said DirecTV should consider themselves " One team" and not place blame on each other or serve a double standard. Definitely, I share in this blame because maybe I did not not pay close enough attention to what she was exactly saying. But I do know that I wasn't clearly told " your account is not suspended you have to call in 2 days to confirm your check has arrived and your account is suspended. Otherwise, you will be CHARGED another full months bill. I would have definitely called back in time, why wouldn't I have ? I was very disappointed and sad with DirecTV customer manager who handled my case and to have it unresolved. He offered me 10 discounts. I refused it and said goodbye. I believe I am not only going to say goodbye to Mr. George but to the entireDirecTV and its services. I also want to make sure that I notify all of my family, friends and community of my situation with DirecTV so they don’t get involved with this company and have to deal with the same consequences as well. As the competition and economy is going these days I found DIRECTV’s customer service and professionalism lacking greatly. Careless! Thank you Selo
Selo
4/13/2012 I have had terrible service from the get go with Direct TV. Very slow response to any thing needed. So I screwed up by letting my bill go past due and they disconnected the service until my bill got caught up. OK I can relate to that, my bad, but here is where my problem exists......Since I was in the "disconnected " category" and I was using my phone which they kept saying they had on record, the menu kept endlessly switching me to the pay menu. Unless I got on line to This website and got the hint of dialing the "secret number" and not saying anything or touching any key I would not have ever gotten to a live person. In addition is the irritating voice only commands...what if I can't talk or have an impairment...what then??? Does the word handicapped mean anything???? So in conclusion I have cancelled my subscription and went to comcast, old but at least reliable and actually have an office in town, living beings I can talk to.I would say good bye but in your case....just bye
Jerry
4/6/2012 We switched from Dish to Directv in 12/10, it's been no fun ever since. Our signal goes down frequently, continuing to search for the satellite and many hiccups in the delivery of the programming. At the time we were installed we had one HD TV and one SD. Now when we want to add our new HD TV that replaced the SD, they want us to pay $200 to lease another receiver while they have a promotion for new customers who get THREE receivers. So we have been on for 15 months and now we are subsidizing new customers. This is a terrible model and your punishing your own customers. Your customer service is awful, The DirectV Cinema is a joke and I can't wait until our contract ends.
MaryL
4/4/2012 I recently applied for Direct TV with an agent in walmart first mistake and was appoved and credit ran then was told a few days later that there were some disscreponses in my credit that there were three other people useing my SS card and that they were refuseing me service so I ran all three credit bureaus and found nothing wrong and let Dirct TV know so Dirct ask me to fax them my ID and SS card which I did another mistake on my behalf and they Direct TV then told me my SS card was fake which I let them know I would get the Social Security office to prove and stamp a letter that my card isnt fake they then said yes they would take that and a noterized letter showing that my ID also be proved and a recent utility statement how crazy is that I am better off without Direct TV if that is how thet are what could I exspect when I became a customer DISSATIFIED IN DIRECT TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TIM
4/4/2012 On 4/2/12 I placed a call to Directv for their most recent promotion at which time I gave the agent my friend's account number, so we would both receive a ten dollar a month rebate for ten months.I was informed today this transaction does not appear in their records.The service was hooked up the following day 4/3/12. Crediability is not one of this companies srong points. They set up call centers all over the world and the U.S. so you can never get back to the person or persons who told you what features or rebates you would be reciving Short time disatisfied customer!!!!!! Steve Kozar
Stephen
4/1/2012 I would rate the phone support as generally good. However, some of their charges are unfair/irrational. Even though I pay rental on an HD box, when it went bad (they determined that the hard drive failed) I was charged an extra $20 to have a replacement unit sent (on which I will again be paying rental fees). They are sending me a "reconditioned" one, which means it has failed before. Nonetheless if it goes bad again, I will be charged another $20. They survive not because they are good and fair people to deal with; rather, because their competition is even worse. What an industry...
alan
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