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Sears

 

Description

Sears is the famous American retailer. Sears now includes another large US retailer, Kmart. Sears Stores feature home goods, clothing, electronics, tools, yard items, and auto centers.

Sears USA Corporate Office Headquarters HQ Address
3333 Beverly Road
Hoffman Estates, Illinois 60179
Corporate Phone Number:1-847-286-2500
Fax Number: 1-847-286-8351
Email Address: info@sears.com



 

Telephone Number

Phone Hint
1-800-469-4663 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
5/15/2012 Sears is inept, inept, inept. I have'nt bought from Sears in ages and shame, shame, shame on me for having done so. First they got my last name wrong, they had it right on the phone and then in the email confirmation it was wrongly spelled, I called them right away and they wouldnt correct it because the order had already been confirmed (correct item and all, just messed up name). Very well then, just send my item and I'll be done with Sears. My item should have been about 22x22 and about 40 some Lb.', somehow they messed up my order further and I have a 7x 9" 3Lb. package. First the "customer svc" lady hung up on me while on hold and when I called back, she treated me as though talking to a child who didnt know a thing, when I tried to speak to her, she actually stared yelling at me. What is wrong with these people, they're going to take 24 hours to call me back and "see" what they can do, because its not their fault but rather the vendors, whom thought I ordered a camera??? my order confirmation shows an air conditioning, my shipping confirmation shows an air conditioning. I shouldnt have to care who their vendor is, if I'm going to have to hunt down my item, why the heck go through Sears. I asked for my money back and they "cant" do that either, Oh my gosh, SEARS IS A NIGHTMARE!!! they aparently dont care one iota about customers or their hard earned money. I'm using my 24 hrs to post my complaint every where I can.
LV
5/15/2012 Update! I posted on 4/25 with my washing machine soap opera. No. It STILL is not fixed. Last week I had an appointment (maybe my 6th or 7th by now, I've lost track) but was stood up. Rescheduled for today. Whoops! They didn't make it again! I called HQ and connected with the "blue ribbon" level of customer service. We'll see. I hate Sears. Hate. Sears. Hate. Get that?
Laura
5/10/2012 I purcjhed a lawn mower 2 years ago and it's been in for repairs 5 times this time I took it in on 4/10/2012 and I still din't have it back. At this point I'm asking that yopu replace this one with a new on I don't this this is unfair to ask . I don't like that you pass the buck from one one person to another and I think it's unfair that I ask this. I have purched a lot of thing from you and so have my familey and if this is the kind os service that you serve theI think I'll let the pappers know about this and haqve it plastere all over the front page,all I want is a new that works I don't think I'm askiing to much.
Anthony
5/5/2012 Bought Kenmore refrigerator 7/11. Delivered 7/11 and tile floor was scratched by sub-contractor delivery company. Reported to Sears who gave me a claim number and said someone would call me. No call. I called and got a telephone number for the sub-contractor (not toll free). Left two messages and no call back. Called third time and some yahoo. He said to take photos and send to him in Houston. I told him photos didn't show extensive scratches. He said to call someone and have them give me an estimate. I did and got an estimate. Called the yahoo back who said he no longer works for that company and told me to call another person (again no toll free #). Called him several times and no call back. Finally got through and he told me he no longer worked for that company. Gave me another name. Called him (no toll free) and he gave a local number to call. I called on several occasions and do not get a return call. They don't seem to have a supervisor/manager. I emailed Sears at number on Internet site. It was returned undeliverable. I will call headquarters customer service number, but from reading the above comments, I'm afraid that I will not reach anyone who speaks clear English. Any suggestions?
Peggy
5/5/2012 If you want this defective microwave that has been sitting in our garage since January, then the company should follow through on what they tell customers. Someone was suppose to call last night 5/4, between 6-9Pm, but again, that did not happen! If this item is not picked up in a few days it will be put on the curb to be picked up by someone else. I am really tired of dealing with Sears! I will not spend my time calling number after number tring to get something done. Thank you
Ward
5/3/2012 have been waiting over one week for the repair center to call me back on a problem a service. I call them every other day and get put on hold for long period of timeto find out,system down, manger is out, we will get back to you etc but no one on one contact to solve problem. They need an upgrade on customer relation. See what Home Depot has done with a new CEO. All problems go to the top and he / she needs to look into the way the they are handdling the customers
ken
4/28/2012 We bought a Samsung rfg 297. It is two and a half years old. I love it. HOWEVER it has developed two cracks on the inside on the front bottom interior shelf. Repair guys have been here twice. No I don't want silicon put on the cracks!!! Why is it cracking and how will silicon keep the cracks from getting worse or more appearing? A third guy is coming out. So far, two half days of missed work and looking at yet another half day. Anyone else having this crack issue with theirs? I will be back on share the resolution. Everything in our home including the tv's we purchased from Sears. I love Sears. I'm curious how they will handle this.
Marty
4/27/2012 Compared to what I have read my problem may be considered menial. However I would like to know how or why I paid approx. 10.00 more for a Craftsman garage door opener. on 4/12/2012 I purchased 139.30498 Opener for 38.91 and 23 days later I was charged 48.65 for same opener. your comments please. a refund of the difference would be nice. Is the check in the mail???thanks
Russell
4/25/2012 OH MY GAWSH. I HATE SEARS. In 2007 I bought a top of the line washer and dryer set, including the pedastles, and in a "fashion color" (dumb move on my part. Well, the ultimate dumb move was to buy from Sears, but I digress). Five years later, the washer broke. No, I had not purchased the extended warrantee. So of course I was prepared to pay for the repair, though I was also disgruntled because who ever heard of paying what I did for a washing machine and then having it inoperable after five years? I think my old washer was around for about 20! Oh. I digressed again. So, I called for the repair person to pay me a call. It took about a week for him to be able to make it, but he came and he was a nice enough fellow. He was having trouble diagnosing my problem, though, and had to stay on the phone (on hold, mostly) with their tech support for more than an hour. Finally, he had it figured out. Sadly, my computers that run the machine (gone are the days of normal mechanical washing machines, in case you didn't know) were fried. The parts alone would put me back $650.00!!!! This does not even include labor. So, I decided that it would be best to just buy a new machine. I begrudgingly paid Jim the $79 dollars for refusing the service, and sent him on his way. Then I went shopping. My laundry room is pretty much built around these front loading appliances. There is a shelf right above them. A top loader won't fit. But to get a similar model would cost about $1200!! Not to mention that the "fashion color" is long discontinued, so I would have the "mix and match" effect. I know that's not the end of the world, but people who buy colorful appliances obviously have a thing for appearances, right? I talked it over with my husband and we decided to just bite the bullet and go forward with the repair. So I called back to India, or wherever, and went through the giant voice mail system once again, and explained to the person what I wanted, and she told me I needed to speak to the parts department. I was transferred. And went through the exact same voice mail maze one more time before I got the human being who took my order for the parts and my credit card number to pay for them. (Who ever heard of the customer ordering and paying for their parts themselves, anyway? Isn't that part of SERVICE?) I still had to reschedule the repair person to come back, though. That meant that I was required to GO BACK THROUGH THE VOICE MAIL FROM SCRATCH AGAIN!!! A person finally arrived on the phone, and I told her that I would like my $79 applied towards my service call, since I was now going forward with the service. She told me I could have $60 of it. I said thank you. And scheduled my appointment for the following Wednesday, since the parts person told me that my valuable computers would arrive that Tuesday. Meanwhile, I have a tremendous mountain of filthy clothes. We live on a farm. But wait! The parts arrived five whole days early! With breathless excitement, I called the service representatives. Could the guy come sooner? Well, the soonest he could come was on the following Tuesday, so I said thank you. Tuesday arrived. I had my bed stripped, excited for fresh clean sheets at last. My appointment was for "between 8 and 12" so I had to cancel a doctor's appointment that was scheduled for 1:30. At about 11:50. Joe arrived. This was not the same guy who came the first time, though both of their names started with the same letter. I had to explain the whole story to him as it was his first encounter with me and my "Barolo" red washing machine. 3 hours later, he had the valuable treasures installed … and, yes, you probably guessed, my washing machine still doesn't work. Joe spent a great deal of time with his tech support person, too, and they decided that it might be the "door switch." The "door switch" part costs $65. I ordered one and paid Joe his service fee, and for this new part. Now I am almost $1000 into getting a machine repaired that probably didn't cost that much when I bought it - and it STILL DOES NOT WORK. I am going to fight tooth and nail to get this piece of garbage of a company, Sears, to do something to make it better. What do you think my chances are?
Phoebemoonpie
4/24/2012 Unfortunately I have run afoul of the Sears. The house we purchased had Sears appliances so when our refrigerator broke I called Sears repair. In our previous home we had a Sears service contract and it was great but boy, things have changed at Sears. The technician was rude, made me diagnose the problem and then he orderd the wrong part. Then the real fiasco started. I don't have the time to go through all the screw ups and transferred calls, time spent waiting on hold, being passed from person to person.....on and on it went. It is actually pretty sad to see what was once a really great and reliable company has become. Truly the worst customer service I have ever had to endure. And in the end, so I didn't have to pay an additional $120 I have to have another of their technicians come to my house. I will never, ever do business with Sears again. Again, the really sad part is that a company that was once the epitome of reliable has become so third rate.
Jim
4/23/2012 K-Mart really needs to hire better managers./supervisers. the two that I am talking about more so are Marciel and Sandy. i went to the K-Mart in Ontario,ca on 4th st. i needed to buy some camping equipment. the young man helping me was really helpful and was trying to ensure that my visit to K-Mart would be a pleasing one. then came this marciel, she began by cutting me off mid sentance and began to complain to the young man about another employee and how marciel just loves the fact that she is a manager and can "mess" with this one other employee's hours. I felt disrespected and felt embarrassed for K-Mart. I asked marciel if i could speak to her superviser. After rolling her eye and her showing discuss with a puff of breath, she would tell me that Sandt would speak to me right a way. after 30 minutes of waiting i just told the young man i will not waste my time any more at that k-Mart or anyonther K-mart for that matter. If this is the way your managemnet treats your customers, then i understand why, sears and K-mart are losing business to Target, walmart, Ross, etc. i refuse to step foot into a Sears or K-mart. The Management at the Ontario ca ($th St. ) k-mart needs to have a major overhaul of any and all people that do not respect their authority and are rude to their customers and staff. Josh
Josh
4/21/2012 I'VE HAD A CRAFTSMAN LAWN TRACTOR UNDER EXTENDED WARRANTY FOR 6 YEARS UP UNTILL LAST YEAR THE SERVICE I RECEIVE WAS GOOD, NOW I CALL MARCH 28,2012 FOR SERVICE NOW 24 DAYS LATER NO SERVICE. I DON'T THINK THE WARRANTY PEOPLE UNDER STAND THAT SOME ONE PAY'S $400.00 PER YEAR SHOULD GET BETTER SERVICE!!!!!
JR
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