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Southwest Airlines

 

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1-800-435-9792 Direct to human.
 
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Comments

Date Comment
4/18/2012 BAD CUSTOMER SERVICE POLICY: I just tried to book and award that has been in my account for over a year and I had renewed a year ago. This is an award that I could have used numberous times over the last year and simply forgot about on previous reservations. It hadn't expired yet but I remembered it about two weeks before it's expiration date. I was shocked to discover that, while it was still valid, it wouldn't allow me to book a flight unless the flight occurred before it's expiration date. I called customer service and was told that this was the policy, any award has to be flown before it's expiration date and no flight could be booked for after the award expiration date. I've searched the entire Southwest website and can't find anything that mentions that so it must be hidden somewhere in the fine print. After two telephone calls to different Southwest airlines I wasn't able to find out any more information. Both people told me that it was the policy but no one could tell me where to find the information on the website. I think this is a total failure of customer service. If this is the policy it should be prominently displayed on the Rapid Rewards website so that customers are aware that their awards must be FLOWN before the awards expire, not simply booked. Also, in these days of automated emails, how difficult would it really be for Southwest to send an occasional automated message to reward holders notifying them that they only 60 or 90 days left to use their award? I am beginning to suspect that Southwest is afraid that if they notify people or let them know that awards are limited in use that more people will actually use the awards they earn instead of inadvertently letting them expire. I tried to leave this message on the Southwest website under the email button for Customer Service but was unsuccessful. On two different computers the button refused to work, that's why I went to this website. I guess that's how the Customer Service group at Southwest limits email contact. REALLY bad customer service policies. Starting to make other airlines look good and I've always been a fan of SWA.
William Metzger
4/16/2012 I just returned to Newark from Phoenix on flight 2247 and had the best time ever. We had Todd as our flight attendant that was so pleasant, energetic and entertaining. It made the flight go by so quickly. SWA should be complimented for their flight attendant Todd who is definitely a man who enjoys his job. Thank you SWA
Heather
3/5/2012 My grandson and I flew on your airlines from Seattle, WA to Atlanta, GA on the 1st of this month and returned on the 4th. Our experience with Southwest airlines was very disappointing to both of us. I purchased the tickets and paid $40 extra for a better place in the boarding line which is a joke. When it was our turn to board we found that the people that had already boarded the airplane were saving seats for people that were in the B and C groups. They would just put their coat, purse, laptop, or any other item they had on the seat and say it was already taken. We tried to set in two different seats on the flight back from Atlanta to Denver and were told they were already taken and no person was setting in them? I now see that people are scamming your airlines by getting someone in Group A and when they board they put several items on different seats and say they are already taken? What really upsets me is that when I confronted one of your flight attendants about this I was told that yes this was a real problem and they were told by their managers not to interfere with it? I have been in business for over 40 years and customer service in my top priority I wish it would be yours. I fly a lot with my business but this was my last trip with Southwest. I am sure you do not care about having my business and probably will not reply to this complaint but if you are trying to lose customers you are doing a great job allowing this to take place
Thomas
7/20/2011 2 special needs person were left at the airport in Dulles. they flew from SAT going to PHL. The flight was grounded due to a storm in PHL. I was told by a flight attendant that hey would be put on the next flight leaving to PHL it was not done. They were left there all night. as i am typing this an american airlines person is trying to find out what happen. Calling you swa has been to no avail i have been on hold for 20mins. If anything happens to my family members, I am holding your airline responsible.My number is. You people have no emergency number for this siuation.
Linda Davis
6/22/2011 People!!!! When you post comments here, you are NOT contacting SWA directly. You need to follow their channels as posted on SWA's official website in order to solve your problems. Do NOT post personal info here.
FamilyDiva
5/26/2011 The public would LOVE to get a great Daily Deal with YOUR airline. We can post your deal online for 24 hrs, we have a small database for starters ( 6,000) and you would be - In The Biz all summer long.NO COST ADVERTISING- Call me for more information- Dannielle
Dannielle
5/17/2011 To Southwest Customer Service: In checking my credit card transactions, there was a charge for $10 on 5/16/'11. My trip was completed on 5/15/11, and I had purchased my ticket on the Internet. Because the Early Bird mentioned 36 hrs for a charge, and the 24 hrs was RECOMMENDED, I did not feel I was purchasing extra services. Also, the boarding pass had to be re-issued at the airport because my companion's pass, ordered at the same time and paid for on my credit card, had a different time for the 2nd stage of our flight. Probably more $10 charges will appear, so I am trying to contact you before that happens. Flight 280 to Baltimore from L'ville, Ky at Standiford Field on our departure date--5/13 was delayed over 8 hours. We changed boarding passes that day 3 times and eventually chose another flight to Baltimore. It was a harrowing day, and we missed several events. We DID all receive vouchers for $200...the whole list of passengers, which was somewhat calming. The crew handling all the wrath of so many passengers that day was very impressive, and I only salute them. Your phone numer for CS is "not available." What??????????? I tried to do this on your site, but had to resort to this. Sorry.
Pat
4/7/2011 DO YOU HAVE SOME ONE TO TALK TO >> BS CUSTOMER SERVICE !!!! MTRYING TO CALL SINCE 3 hrs !!!!!!
SYED
3/29/2011 I can not get through to this Customer Care number SOuthwest has given me! I sent Southwest a letter to change my last name om my RR number and included my RR# but instead of changing my name, they gave me a new number now I have two separate accounts and can't the number they gave me for customer care is constantly busy. This is crazy!! I have been calling this number for 3 days now to no avail.
Monique
3/25/2011 I am having trouble finding my user name and password for Rapid reward number This was set up along time ago and I have tried to set it up many time on the web with no results. The web prompted me to call the 800 number, which i did on three occassions and they keep directing me to a phone number which is always busy. I need to be able to retieve and access this account. I also mistakely set up a new account that needs to be cancelled. Please help. my cell
Daniel Dunne
3/11/2011 my husband has an old card he never uses for rapid rewards Just bought a ticket on LINE conf.code PLEASE GIVE US RAPID REWARD NUMBER--IT IS ILLEGIBLE--AND APPLY TO NEW PURCHASE WITH ABOVE CODE PS COULD WE HAVE A NEW CARD? THANKS,CHARLES AND CAROLE MCDERMOND
CHARLES
3/7/2011 I need your help. Last few time my son Amish is flying with South west air line as he lives to San Jose, Ca. He did not get milege credit in his Rapid rewards card. Recently I booked my son Amish ticket conf. Please Correct his name as Amish and remove MD as it is not his ID card and Lrt me know the status of his rapid Rewards card. He is flying on March 11 from San Jose to MDW(Chicago) Jayant Father of Amish
JAYANT DAVE
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