Contact Xbox Support If you were not able to find the support you need on our Web site, you can contact Xbox Support. Hours of operation Phone assistance is available seven days a week. 9:00 A.M. to 1:00 A.M. Eastern Time 6:00 A.M. to 10:00 P.M. Pacific Time Phone numbers Toll free: (800) 4MY-XBOX Direct dial: (425) 635-7180 Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102