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T-Mobile

 

Description

T-Mobile is Deutsche Telekom's mobile phone and wireless internet service in the USA.

T Mobile USA Corporate Office Headquarters HQ Address:
12920 SE 38th St.
Belleview, WA 98006
Corporate Phone Number: 1-425-378-4000
Fax Number: 1-425-378-4040
PrePaid: 1-877-778-2106
Tech: 1-877-524-9524
TTY: 1-877-296-1018
Customer Service Specialist: 1-877-453-1304
Business Customers: 1-888-537-4242 <



 

Telephone Number

Phone Hint
1-800-937-8997 Review Needed Please Comment
 
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Comments

Date Comment
5/8/2012 Ya'll Need To Get A Better Thing To Be Good At And Ya'll Can Kiss My But I Have Had The Same Problem With all Of These Phone Ther Junk No One Should Buy Them And Im Telling Anybody That Gets A T Moblie Phone To Junk It \
No Of You Concern
4/22/2012 I am getting the same run-around. Each time that I call I have to answer a bunch of questions by a robot, who then apologizes, transfers me to another automated call, who then starts the cycle again. When a real person finally answers I am asked the same string of questions, this person apologizes, tells me that she is going to check my account and that is the last that I hear from her. If your questions don't fit the approved list you are ignored. I was on the phone for close to three hours this evening and never got an answer to a single question.
Fred
4/22/2012 I am getting the same run-around. Each time that I call I have to answer a bunch of questions by a robot, who then apologizes, transfers me to another automated call, who then starts the cycle again. When a real person finally answers I am asked the same string of questions, this person apologizes, tells me that she is going to check my account and that is the last that I hear from her. If your questions don't fit the approved list you are ignored. I was on the phone for close to three hours this evening and never got an answer to a single question.
Fred
4/20/2012 this company and their service, and their phones is a joke. NUFF SAID.
Ann
4/11/2012 i have a t mobile sparq and my mms picture sending or retrieving isnt working
timarah
4/9/2012 I had T-Mobile for 2 years and in that time I moved to a different town in the same state I soon discovered that I most times did not even have 1 bar where I was now residing so I called T-Mobile customer service and explained the problem and they verified somehow that I did indeed have only one bar most times at my new location. They then stated to me that they would wave the two hundred dollar service cancellation fee and my charge for that particular month would only be $85.00. My monthly charge for those two years was always about $65.00 with a base charge of $49.99 per month but suddenly it was $85.00. When I called T-Mobile and disputed the overcharge since I didnot go over any of my allowed usages I informed them that I did not understand the suddenly higher charge and did not feel compelled to pay the inflated amount.One week later while checking my credit report(going to help my daughter buy a car since hers died)I discovered that T-Mobile not only reported the $85.00 I (in their way of thinking)owed them but also tacked on the cancellation fee that they assured me that I would not owe them since I was in a poor service area. Needless to say I hope the hold their breath waiting for that $285.00
Ed
4/8/2012 i have had tmobile for three days now and since gettin it i can only get on the internet a third of the time and when i do get on its extremely slow when its supose to b 4g
josh
4/3/2012 I have been dealing with this company since December. I added another phone for my brother to use, was NEVER informed in December that for any reason if I cancelled the phone I would be charge a $200 termination fee. My brother has recently passed away. I have contacted 27 representatives including supervisors and informed them of this incident only to be informed that I am responsible for paying the $200 for the termination. I asked for the call records to be pulled to verify that I was never informed of the termination fee, they still to this date have not provided the recorded call, back in December. Recently they have informed me that I have to submit a death certificate for my brother in which I have tried to retreive since he died out of state. I have kept in contact with them in regards to this and I have asked for a fax number to be provided to me so once I do retrieve the information that I can fax this to them. I went to a T-Mobile store yesterday and was informed they no longer offer the fax number for Customer Relations. Now I have to mail in the documentation and if it is not rectified on THEIR end by April 12th my account is going to be turned over to collections. This is the most ridiculous thing I have ever heard in my life. Becuase of their mistakes I am the one that is going to be held responsible. How does a company get away with this???? If we, as conumers, ran a business like they do we would be out of business.
Jan
4/2/2012 they also have a habit of charging the customer more that what the service is called for , one my bill was 79.00 the next month went up to 173.00 then down to 153.00 same service no add on's or. i do believe that thier employee's are lazy and will feed you as the customer a bunch of crap to get you off the phone.
jes
3/21/2012 On Wednesday 3/14/2012,I bought a T-Mobile SIM card for the phone no from GO WIRELESS, 231 PeachTree Street, Atlanta GA 30303 for $20.00, plus T-mobile Activation Kit $3.34 credit @ $5.00 and was also charged #50.00 Qpay for one month. Because my NOKIA phone I brought from Africa was not compatible to the T-mobile, on 3/16/2012, I bought a new Samsung T989 Galaxy with a T- mobile SIM Card no at T-Mobile5781, 2871 N Decateur Rd STE Decateur GA 300333-5989 to which the earlier bought SIM Card was inserted. After activating it that night, I was surprised to have the phone deactivated by the next morning Saturday. I have phoned Customer Care 1.800.937.8997 three times between Saturday 17th and Sunday 18th to make my complaints, supplying them all the information requested; and also visited the GO WIRELESS testerday. I as assured the problems is being addressed, yet it now 8.38pm Tuesday 20th March, I still cannot make call or receive calls as the phone state 'No mobile network". I am disappointed that problems I did not have in Africa or is quickly resolved if any, has dragged on for one week now since I first got the T-Mobile card and T-Mobile Samsung T-Mobile Galaxy S11. Please resolve this problem immediately.
Uncle T
3/20/2012 I have had nothing but trouble with the automated voice on the t-mobile phone. I want to speak to a person not some monotoned machine. When there is a problem and then having to repeat everything over once a live person is met, is redundant, and irritating. I was given two different passwords, and they did not even work and having to go through the automation and repeating all over again makes me want to end my service contract. Sure they accept my pay with no problem but I can not get ahold of anyone pass the monotoned voice, it even hung up on me, get that a computer hanging up on a customer.
MS.V
3/18/2012 I HAVE A LG DOUBLEPLAY (5.0 MEGA). IN ORDER TO HAVE THIS PHONE YOU MUST HAVE THE INTERNET WHICH IS 30 DOLLARS ADDITIONAL TO YOUR PLAN. MY PROBLEM IS THE WEB PAGE IS NEVER AVAILABLE UNLESS I'M AT HOME WHERE I HAVE WIRELESS SERVICE (WI-FI). I'M PAYING FOR INTERNET SERVICE ON MY PHONE BUT I CAN'T USE WHEN I'M AWAY FROM HOME. THIS IS BULL. T-MOBILE EXPECTS FOR ME TO PAY THEM ON TIME BUT I CAN'T GET MY INTERNET SERVICE WHEN I NEED IT ON TIME. I WISH A BETTER COMPANY WOULD COME ALONG AND TAKE THEM OUT OF BUSINESS.
JUANITA
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