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Dell Tech Support

 

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Telephone Number

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1-800-624-9896 Press 3; say "agent" at each additional prompt, ignoring messages.
 
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Comments

Date Comment
6/28/2010 what is the telephone nos. or address of dell repair center here in the philippines
Vicky
6/26/2010 Hi Good morning sir/meme. I need tech support for mi dell laptop i need to format ? service. so please send me contact no for service station in Bhavnagar Gujarat India Bhavnagar My cont
kirit solanki
6/25/2010 I am just trying to ordser some ink cartridges for my daughters printer...Naturally there are none in any store in the 4th largest city in america..I had to call dell customer service to buy a bundle of 4 which cost as much as a new printer..The lady was obiously not fron the USA AND HAD A LOY OF TROUBLE UNDERSTANDING WHAT i WANTED. What a hassle.....
ec
6/24/2010 WHO IS THE IDIOT THAT THOUGHT UP THAT STUPID COMMERCIAL ? I THOUGHT ABOUT GETTING SEVERAL DELL LAPTOPS BUT I'M AFRAID THAT YOUR DUMB COMMERCIAL ON T.V. WILL REFLECT THE QUALITY OF YOUR PRODUCT. GET IT OFF THE AIR !!! ALSO, I DO NOT WANT TO TALK TO SOME FOREIGNER FROM ANOTHER COUNTRY IF I WERE TO HAVE A PROBLEM. MY WIFE NEEDS A LAPTOP FOR SCHOOL AND I WOULD JUST LIKE TO HAVE ONE. YOU CAN BET THEY WON'T BE DELLS. FOR FUTURE REFERENCE, PICK YOUR COMMERCIALS MORE CAREFULLY.
DON
6/18/2010 On 6/5/2010 I ordered as Studio 15 Laptop with the Intel Core I-5-430M processor with 6 gigs of ram and other goodies. I called a total of three times to learn today that they have no record of my on line order which sold for a total of $1280.57. I suppose their business is so good that they don't need this type of order from an individual, they can rest assured that it will be my last order. At the moment I have Dell XPS 420 Desk Top that I use daily with a 4 year extended warranty, when that expires I will also replace it with another brand. It is a shame that our companies don't want to or can't compete with their foreign competition.
John
6/12/2010 My computer started working in "safe mode" only last week. I called Dell - I was immediately told I would have to pay $59 for a phone consultation, which I agreed to do. After about an hour listening to someone with a very heavy accent, I was told I need to speak to the "upper" tech support person - who tole me I needed a new hard drive. I had to first purchase a new warranty at a cost of $161. A tech arrived at my house a few days letter, with the promise that my computer would be as good as new after he changed the hard drive. He changed the hard drive and left. I then realized I had to re-intall many things myself, i.e, address book, favorites, printer, scanner, etc. I also realized that the tech had taken my old hard drive with him - which technically is my property and on which I had photos and documents which I could have downloaded from that drive. When I called customer service to ask them to return the hard drive I was told they received hundreds of returned items daily and there would be no way to find mine. Every day since then I have been receiving calls from Dell who leave a message that I cannot understand. Very disappointed with Dell and their manipulating the situation.
Generosa
6/4/2010 I attempted to buy one of the new Dell touch screens in early May. I ordered on the telephone and paid by credit card. When it arrived a few weeks later, I set it up, couldn't find the touch screen set-up application and called tech support. The agent was initially short and surly with me, but calmed down and tried to help me. After an hour on the phone she determined that I had not been sent a touch screen. She transferred me to customer service. After two more hours on the phone and an increase in price, this agent helped me to select the proper equipment. I told him I wanted to receive an email confirmation on this new order. The email never arrived nor did the new equipment. I emailed Dell and they told me to wait a few more days for the confirmation. When it never arrived, I phoned and they told me they had no record of my 2nd order and that I should order once again. When I balked at that the agent told me to immediately forward to him the string of emails I had received from Dell so he could figure things out. He never got back to me. When I called 3 days later, they again told me they could not find my order. When I gave them the names of the person who spent 2 hrs on the phone with me and took the order and the one who told me to forward him my emails, they responded by saying they had 50,000 employees and therefore couldn't possibly track down any exchanges we had had. This exchange was with a Customer Service supervisor who suggested that they might offer me a sizeable discount if I would consider placing yet another order with them. When I said I would consider it depending on the discount, he told me he have someone in sale call me. When I asked that he do so immediately, he told me the call would occur in one hour. I waited all evening; no call. The following afternoon, as I was walking out, someone called from sales. He promised to call back that evening and the following afternoon. That was 2 days ago. I have to believe that Dell has given up any interest in selling to anyone but business customers. Surely they do not expect to sell any computers this way. Dealing with them is truly a nightmarish prospect.
dale
5/23/2010 I am in Botswana i desperately neeed a dell customer number that i can call for technical assistance.i will be greatful if you can send me that number. thank you in advance.
hope
5/18/2010 Purchased 4/21/10 (? I'm at work and don't have the paperwork with me). System kept experiencing unexpected shutdowns. spent time in chat with technicians who instructed me to reseat the heat sink (I had to purchase the heat sink paste myself-no offer to reimburse) This did not solve the issue, so dell sent a service technician who replaced hard drive, motherboard, RAM, cooling fans. I had backed up all data to dell datasafe online (another 39.95 for 30gb storage) When I went to download the stored data, discovered that new pc did not have the dell datasafe program installed. Spent another hour waiting for online chat tech who after another half-hour managed to install the datasafe online software. So last night I ran the software to download the stored data and the system said it would take 14 hours. At 2am my wife and I were awakened by the system with cooling fan running loudly, beeping and no display on the monitor so had to shut down. I am sick of dealing with this. I've had this system for nearly a month now, have spent hours with online chat and service technicians and backups and am still unable to use it. At this point I just want a refund.
charlie
5/16/2010 I planned on buying alienware, but not without my share of discounts. I decided to call the sales rep with the knowledge that they give student discount and that there was a $100 coupon. I ask the sales rep if there is any student discount or any coupons and they say no... this concerns me so i ask if they can ask their manager to see if he changes wht he said. he goes to his manager and they come up with a price that is $400 more that what I received from their site. To me that is fraud when they put up ads and dont abide by them... but anyway we get "disconnected" and i call a different sales who gives me a 2% discount and says their policy is not to allow above $540 discount...i tell her that the total discount is not anywhere near that $540 and she realizes that she got caught cheating me and she starts yelling at me and I ask for the manager..and we get "disconnected". (note: i am polite the entire time) I call back and speak with her supervisor who transfers me to a diff. sales rep. i tell the new sales rep that I don't think i will b ready to purchase the item today and asked if the promo would change. the guy tells me that promos change weekly and usually on thurs. we hang up and i realize later that a software was added that i didn't want so i call to get it removed. when i call this sales rep is extremely rude and i politely said that i will not be purchasing today but i would like to change something on my quote. he rudely tells me that the promos change sometimes every minute and everyday..i'm sure u can guess why he said that..but anyway i tell him that the other sales rep said it was within in a week and also the supervisor told me it was weekly. then i asked him if i could speak with a supervisor there and he tells me, "there are no supervisors that work on the weekends here"..i told him that i just spoke with a supervisor today not too long ago, so that doesnt make sense...we get "disconnected". (note: every time i get disconnected i have to call back and be transfered twice each time...) MORAL OF THE STORY: listen to all the signs...DONT BUY DELL! You know wht really pisses me off...they ask for your number but they NEVER call back when you get "disconnected"...their customer service is even bad when your trying to purchase a product. not to mention their sales is so deceptive and their ads and promos are unreliable..i'm surpised Dell hasn't been sued more often for fraud.
Shaeri
5/13/2010 i want full details dell computer process full trarefy my personal loptop and use prpose on only office use. i am practising advocate. kindly give me full details
prakash
5/6/2010 Took my Tower to be looked at, got it back now unable to print? It says that I do not have a connection. I have unpluged, turned off etc. Please help!!!!
Gerald
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