Phone number for DirecTV

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DirecTV® Customer Service Phone Number:


Direct TV is a Satellite TV Provider in the U.S.A. They provide multiple HD channels to viewers..

DirecTV Corporate Office Headquarters
2230 East Imperial Highway
El Segundo, CA 90245
Corporate Phone Number: 1-310-964-5000
Customer Service Phone Number: 1-800-531-5000
TTY: 1-800-779-4388
Sales: 1-888-777-2454



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1/22/2013 Have had Directv for almost two years and sick of
Have had Directv for almost two years and sick of there service. First, they sell you a fanastic package with free HBO/STARZ etc. Then they tell you for every customer you sign up you get a $10.00 credit for 10 months.What they DONT tell you is, once the 10 months is up, your package just about doubles and your tax increases. So the 29.99 pkg will hit you approimately 79.00 after 10 months. Now if you are late for whatever reason, customer service will not speak to you until you pay your bill. If you have an error on your bill, they still will not speak to you until you pay your bill. This is not good customer service. If you have a problem with your box or whatever, make sure your account is paid in full..if you owe over .49 cents, customer service will not speak to you until you pay it.If you are late, they will bill you two months up front and expect you to pay it. My service is $74.00 a month. In November 2012 I was late and they billed me $287.00, of course I refused and paid them the $74.00 plus 5.00 late fee. In December I get a bill for $287.00 again, and I continued to pay my monthly fee of $74.00, this time without the late fee.Tried now I get a bill for $414.00 WTF! now I'm pissed. Customer service says pay and we'll talk.I say guess what? NO MORE DIRECTV...CANCEL ME OUT COMPLETELY! YOUR CABLE BOXES ARE IN THE GARAGE, I HAVE MOVED ON TO HULU!!!!

Carolyn Read More

Myrtle Read More
1/13/2013 DirecTV customer service is realing displeased on
DirecTV customer service is realing displeased on all counts from getting service fix and sending a tech to a location to handles theses problems. I be looking for another cable service real soon, thank u very much!!!

marc tillery Read More

JOY Read More
1/13/2013 DirecTV - Our experience today with Christian WAS AWSOME!
Our experience today with Christian WAS AWSOME!He arrived at noon, when he said he would, he took only an hour to install an additional room system, add it to the dish, and show us how to do cool stuff with our remote.He is the BOMB and deserves a raise.I mentioned it was a bummer he had to work on a Sat. and in 2 feet of snow--his comments about how HE was happy that we were giving him work in Jan. and HIS attitude were PERFECT--SERIOUSLY--HE NEEDS A BIG RAISE! Please make sure he gets this. Thank-you Christian, from Terri and Kirk in Oak Creek!

Kirk and Terri Wishon Read More
2/16/2013 DirecTV - Highly upset with Direct TV, We ordered direct TV
Highly upset with Direct TV, We ordered direct TV the first time around to be delivered to us on February 1st, waited 4 hrs and no one showed up, called to figure out where you guys were only to find out that the information you gave us (acct number and work order) was linked to jullian in Wyoming..... ummmm no I am Sandra in California.... after literally speaking to 12 different people, they didn't help me or give me compensation for my time, they told me I have to create a new account. I make a new account, only to be told the next installation date would be 10 days for now, on the 11th. I am not a consumer?!?! I am not a priority!??! hmm. So on the 11th I wait 4 hours, only to get to 12pm and no one is here.... WOW DIRECT TV FOR THE SECOND TIME YOU DON'T SHOW. I call and the guy has the audacity to tell me, the install guy has 5 minutes, bc i called at 11:55am.... hmmmmm ok well once we talk and 12:05 rolls around and I let him know about my first issue of speaking to 12 different ppl and you guys were suppose to be here on the 1st he offers me 5.00 dollars off bc that is all he can do. HAH 5.00 dollars for wasting 8 hrs of my time and then 3 hrs bc i get transferred and transferred on to be told i need to create a new account, and the you guys don't show up..... he gets his dispatcher "supervisor" to call me and I let him know what happened to me, previously, so at this point I have now told 14 ppl, and he apologizes and tells me he will personally call me back to let me know where the install guy is..... well no one calls and a hr rolls by and I get a automated message telling me a installation guy will be here in 30 minutes....I never got my PERSONALLY CALL FROM A SUPERVISOR, I WAS NEVER NOTIFIED EVER AGAIN FOR MY COMPLAINTS, I received 5.00 off.... hah! Funny story about this is I Met a guy, at my place of business, who says he works for direct TV and bc he didn't feel like his experiece was great or WOW he demaded 200.00 dollars of his bill... HA! Funny how things work and how things happen... NEXT TIME YOU WANT TO STATE YOU ARE A MANAGER FOR DIRECT TV AND THEY HAVE THE BEST CUSTOMER SERVICE AROUND...... REALLY!!?!?!? I wanted to tell you right then and there my frustrations with you and your product... but within 5 minutes, we gave YOU 200.00 OFF YOUR BILL..... NO QUESTIONS ASKED... YOUR COMPANY GIVES ME 5.00...... HA!! Let's rethink this..... I am the consumer, I have told my story to 16 different direct TV employees, who have not done one darn thing for me.... do you understand my concerns.... Oh and the best part is your guys said you couldn't fin our original order...well DIRECT TV, I went online to register my information to pay my first bill bc I know I have to pay for this crappy service no matter what, bc my new apartments don't get ATT uverse.... and when I registered my information and NOT MY HUSBANDS, there is a CC registered to my account and my Social Security!!!!! and I NEVER GAVE YOU GUYS MY CREDIT CARD INFORMATION.... IF I WAS A BAD GUY I WOULD LEAVE IT AND LET IT AUTOPAY, BUT THE FUNNY THING IS, IT IS MY HUSBANDS CARD, which i never gave you, that was on the original set up that NO ONE COULD FIND!! BUT SOME HOW YOU LINKED IT TO MY ACCOUNT....?!?!? Does that make sense to you..... me upset and angry customer who hasn't been helped......

vwfrog Read More
1/20/2013 DirecTV - Please fix your CC wording on your shows. Ever
Please fix your CC wording on your shows. Ever sence the new year its been messeed up. I depend on reading whats being said. It dosn't do it on all shows.

barbara Read More
12/31/2012 DirecTV - I am so weary of talking to different departments
I am so weary of talking to different departments and noone knows what is going on.This past week I set up an appt for them to come out and change over a box to HD and move a cable hookup over about inches on the wall.They said I had to pay before the tech came out.They charged my credit card 162.00.So the tech comes out, changes the box and informs me that He does not move cable hookups that are in a house which is 2 story and has a fire wall.I called DTV and asked for a credit on my card because the work was not done.I was told that that charge was my monthly DTV bill.I said no it was for a tech to come out.My bill has been paid.Long story short,I was transferred 5 times to differnt departments.Noone could help me.Finally I just gave up.Then to add insult to injury,my soninlaw tells me that he does not think I have a firewall.These are zero lots and they are not attached to one another!!I am so afraid to call DTV back to tell them of this new developement because you absolutely get no where with these people and you are on the phone as long as one hour!!Why oh why when they have such a good product can they not get their customer service people all on the same page?Dont use them.When my time is up,I am gone.

pam Read More
2/1/2013 DirecTV - And I'm also another disgruntled former Direct Tv
And I'm also another disgruntled former Direct Tv Customer. I went back to Dish on Jan 28, 2013 as my bundle with Direct Tv, Century Link, and Verizon ended. Actually my contract with Direct TV ended last Sept. 2012 and when I called them, they told me that my contract was renewed for another 2 years because they had to replace one of my DVR'S, and because of that my contract was renewed. Hmmmm? Excuse me, ah I don't think so. They claim they will charge me 140.00 dollars a month for violating their policy. Well I told them that they can do what they want but I will be turning them in to the MN DEPT OF COMMERCE, AND THE MN STATE ATTORNEY GENERALS OFFICE if any charges show up. The Beeotch that was on the phone was so rude. Also I asked for boxes to return equipment and she wouldn't answer me. My daughter and others that I work with, have said basically that they won't send any return equipment boxes and will charge you for the non returned equipment. I got a letter from them a couple weeks ago and it said that they were raising their rates again. All I can figure out is that their losing to DISH and are trying too intimidate it's customers. I will never go back to Direct TV. Never.

Donald Read More
1/24/2013 DirecTV - I wished to get a movie on line last evening, but
I wished to get a movie on line last evening, but couldn't get it because I had to go thru a lot of prelimary stuff which I didn't understand, but my account was billedand they didn't even know I didn't get the movie. How come it's so easy for you tobill my account but don't know if I watched the movie? I want my account credited, please.

Disgusted Read More
1/6/2013 DirecTV - I have only had Direct TV since July 2012 - my
I have only had Direct TV since July 2012 - my apartment complex requires I use them or Dish. Centurylink said a bundle deal was the way to go. HA! Sincfe July I have had to have them out 2 times for my internet service, and had to call 4 times now because I turn on the TV and get "searching for satellite" - can't watch TV when it keeps freezing. When I call they can't help, unless of course if I want to take a day off work so that their technician can come see what the problem is. Seriously! Then I get a bill for $272.00 - called and Direct TV said it was Centurylink, called Centurylink and they said it was Direct TV. NICE! Paid the bill, the next month get a bill for the regular charge $143.00, with no explanation why the previous months bill was so high. I had Comcast for 19 years, always treated fairly, with helpful people if I had to call, and of course if there was an interruption in service of any kind they would credit me. Maybe Centurylink/Direct TV needs to take a lesson from Comcast.

Robin Read More
12/31/2012 DirecTV - i pay alot of money for the and expect to get all
i pay alot of money for the and expect to get all the channels .that means local channels If you cant provide them i will have to look to some outher company at my eariest opertunity

Tom Read More
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